How to Forget a Wi-Fi Network on a Samsung TV: 5 Effective Methods

Forget a saved Wi-Fi network on your TV Samsung may be needed in a variety of situations: from changing the router password to the need to connect to another access point. However, the interface Smart TV It's not always intuitive, especially on older models or firmware versions with non-standard menus. Unlike smartphones, where deleting a network takes just a couple of clicks, on TVs this process is often buried deep in the settings.

In this article, we'll cover all the current methods for deleting Wi-Fi networks, from the standard menu method to a forced reset of network settings. We'll pay special attention to 2018–2026 models with the Tizen operating system, as they are the most common and have specific nuances. If your TV was released earlier or runs on a different platform (for example, Orsay), the instructions also apply, but may require minor adjustments.

Why doesn't my Samsung TV forget my Wi-Fi network?

Before moving on to practical steps, it's important to understand why a saved network might become "stuck" in the device's memory. Here are the most common causes:

• 🔄 Network data caching. System Tizen Aggressively caches connections to speed up reconnections. This means that even after manual removal, a network may reappear in the list.
• 🔒 Firmware errors. In some software versions (especially on models Samsung QLED 2020–2021 And Crystal UHD 2019) there is a bug due to which networks cannot be deleted through the standard menu.
• 📶 Hidden profilesThe TV may store network data in service files that are not displayed in the user interface.
• 🔧 Router settingsIf the router has the function enabled WPS or 802.11r (Fast Transition), the TV can automatically connect to the network without asking for a password, creating the illusion of an “unremovable” connection.

If you encounter a situation where the network disappears from the list, but the TV still connects to it automatically, the problem most likely lies in the router settings or the device's system cache. In such cases, complete reset of network settings (more on this in one of the following sections).

Method 1: Removing a network via the standard menu (Tizen OS)

This is the most obvious and safest method that works on most modern TVs. Samsung with the operating system TizenThe instructions are valid for the following models: QLED, Crystal UHD, The Frame, The Serif and other series released after 2016.

To delete a saved Wi-Fi network:

1. Turn on the TV and press the button Home (house) on the remote control.
2. Go to Settings (gear icon).
3. Select a section General → Net → Open network settings.
4. Click Wireless network and wait until the TV finds available access points.
5. In the list, find the network you want to delete and select it (do not connect!).
6. Press and hold the button OK (or Enter) on the remote control for 3-5 seconds until the context menu appears.
7. Select an item Delete network or Forget the network (the name may differ depending on the firmware).
8. Confirm the action by clicking OK.

If the item Delete network doesn't appear when long pressed, try the alternative way:

Settings → Support → Self-diagnosis → Network reset

This will result in deletion everyone saved networks, but sometimes it is the only working solution.

Method 2: Reset network settings (if the network is not deleted)

If the standard method doesn't work, the next step is reset network settingsThis is a more drastic method that removes all saved connections (including wired ones), but does not affect other TV settings (such as apps or accounts).

Instructions for Tizen OS:

1. Open Settings → General → Net.
2. Select Network reset (or Restore network settings to default).
3. Enter your PIN (default) 0000, if you haven't changed it).
4. Confirm the reset by pressing OK.

After rebooting, the TV will "forget" all Wi-Fi networks, and you'll have to reconnect. This method is especially useful if:

• 🔄 The network disappears from the list, but the TV automatically connects to it.
• 🔒 There is no "Delete network" option in the menu.
• 📶 The TV shows an error Failed to connect, but the network is still saved.

What to do if resetting the network didn't help?

If the TV still connects to the old network after the reset, the issue may be with the router settings. Try temporarily disabling the WPS function or changing the network name (SSID) in the router control panel.

Method 3: Hard reset your TV (last resort)

If the previous methods did not work, there remains full reset to factory settingsThis will remove not only Wi-Fi networks, but also all installed applications, accounts (Samsung Account, Netflix, YouTube) and personal data. Use this method only if other options have been exhausted.

How to perform a reset:

1. Open Settings → Support → Self-diagnosis.
2. Select Reset (or Reset settings).
3. Enter your PIN (default) 0000).
4. Confirm the action. The TV will reboot and return to its "out of the box" state.

After the reset you will need:

• 🔧 Complete the initial setup (select language, country).
• 📶 Reconnect to Wi-Fi.
• 🔄 Login to your accounts (Samsung Account, Google and others).
• 📺 Install apps via Samsung App Store.

⚠️ Attention: On some models (Samsung QN90B 2022, QN85C 2023) After a full reset, a firmware update may be required. Make sure the TV is connected to the internet via cable or mobile hotspot.

Method 4: Removing a network via the engineering menu (for advanced users)

If you are confident in your actions, you can try deleting the network through service menuThis method is suitable for experienced users and may result in unstable operation of the TV if performed incorrectly.

Instructions for Tizen OS:

1. Turn off the TV using the remote control.
2. Press and hold the buttons on the remote control (in the order shown):

   Info → Menu → Mute → Power

   Hold them simultaneously for 5-10 seconds until the TV turns on in service mode.

3. In the engineering menu, go to the section Network or Wi-Fi (use buttons Up/Down And OK).
4. Find the list of saved networks and delete the unnecessary one (the deletion method depends on the menu version - it may be a button Delete or Clear).
5. Exit the engineering menu by pressing Exit or turning off the TV.

Warnings:

• ⚠️ Do not change other settings in the engineering menu - this may damage the TV.
• ⚠️ On some models (Samsung Q80T, Q70A) access to the service menu is blocked by the manufacturer.
• ⚠️ After exiting the engineering menu, the TV may automatically update the firmware, which will take 10-15 minutes.

Method 5: Changing router settings (alternative solution)

If the TV stubbornly does not forget the network, you can go the opposite way - change router settingsto prevent the device from connecting automatically. This method doesn't require any intervention on the TV and is suitable for situations where other methods have failed.

What can be done:

This method is especially useful if:

• 🔄 The TV connects to the network of a neighboring router (for example, in an apartment building).
• 🔒 You don't want to reset your TV, but you need to disable automatic connection.
• 📶 You don't have access to the TV's remote control or menu (for example, if it's controlled via SmartThings).

⚠️ Attention: Changing the router settings will affect all devices, connected to the network. Make sure you have access to the router's control panel and know the current settings (password, security type, etc.).

Common mistakes and how to avoid them

When trying to delete a Wi-Fi network on a TV Samsung Users often encounter typical problems. Here are the most common errors and solutions:

• 🔄 The network disappears from the list, but the TV connects automatically → This means that network data is stored in the cache. This will help reset network settings or change SSID on the router.
• 🔒 There is no "Delete network" option in the menu → Make sure you press and hold OK long enough (5+ seconds). If that doesn't help, use service menu.
• 📶 The TV asks for a password, but the network remains on the list. → The function may be enabled 802.11r (Fast Transition) on your router. Disable it in your router settings.
• 🔧 After resetting, the TV does not find networks. → Update firmware via Settings → Support → Software Update.

If none of the methods worked, check:

• 🔌 Is the TV connected to the Internet via a cable (this may block Wi-Fi settings).
• 🔄 Does the remote work (try replacing the batteries or using a remote from a different device) Samsung).
• 📱 Are there any firmware updates (outdated software may contain bugs with network management).

FAQ: Answers to Frequently Asked Questions

Is it possible to delete a Wi-Fi network on a Samsung TV without a remote?

Yes, there are several ways:

• Use the app Samsung SmartThings on your smartphone to control your TV.
• Connect your keyboard or mouse via USB and manage the menu with their help.
• On some models, you can use the buttons on the TV body (Menu, Volume) for navigation.

If the remote control is lost, we recommend purchasing a universal remote control or an original one. Samsung (models BN59-01306A or similar).

Why does the TV still connect to the network after deleting it?

This is a typical problem associated with:

• Caching data in the firmware (a network reset or a full reset will help).
• Function WPS or 802.11r on the router (disable them in the router settings).
• Firmware error (update the TV software to the latest version).

If the problem persists, try changing SSID or security type (WPA2/WPA3) on the router.

How to delete a network on older Samsung models (before 2016)?

On TVs with an operating system Orsay (for example, series J, H, F) the process is a little different:

1. Click Menu on the remote control.
2. Go to Net → Network settings.
3. Select Wireless network and find your network in the list.
4. Click Tools (or Tools) on the remote control.
5. Select Delete network.

If the menu is different, try resetting the network via Settings → Support → Reset.

Is it possible to delete a network through the SmartThings app?

No, the app Samsung SmartThings There's no direct option to remove Wi-Fi networks from your TV. However, you can:

• Manage other TV settings (brightness, sound, apps).
• Use SmartThings as a virtual remote control for accessing the TV menu.
• Update your TV's firmware via the app (sometimes this solves network problems).

To delete a network, you will still need to go to the TV menu directly.

What should I do if my TV won't connect to Wi-Fi after a reset?

If your TV stops detecting Wi-Fi after a network reset or a hard reset, follow these steps:

1. Check if the Wi-Fi module is enabled on the TV (Settings → Network → Wireless Network).
2. Reboot your router (unplug the power for 30 seconds).
3. Make sure the TV is within the network coverage area (no further than 10 meters from the router).
4. Update your TV firmware via Settings → Support → Software Update.
5. If nothing helps, try connecting via cable (LAN) and update the software.

On models Samsung QLED 2020–2023 After resetting, you may need to re-configure the region in the menu Settings → General → Smart Features.