Modern laser devices of the series HP LaserJet Pro M28-M31 These are compact and efficient solutions for small offices and home use. The main advantage of these models is wireless printing, eliminating the need to find a free desk space for the printer or run long cables from the computer. However, initial network connection setup often presents difficulties for owners, as the device lacks a full-screen display for password entry.
Integrating a printer into a local network requires following a specific sequence of steps; ignoring these steps can lead to device detection errors. You'll need not only the printer itself, but also a stable signal. Wi-Fi router, as well as access to a computer or smartphone. Properly configured network settings will allow you to print documents from any device within range.
In this article, we will examine in detail all available connection methods, paying special attention to working with proprietary software. HPWe'll cover the nuances of security settings, troubleshooting common errors, and driver functionality across various operating systems. Getting up and running will only take a few minutes if you've prepared all the necessary information in advance.
⚠️ Important: Make sure your router is broadcasting at 2.4 GHz. Most office printers HP LaserJet M28 do not support modern Wi-Fi 6 standards or networks exclusively at 5 GHz without compatibility mode.
Preparing equipment and checking network parameters
Before installing drivers and software, ensure the device is in good physical condition and the network infrastructure is ready. The printer must be plugged in and the cartridge installed. If the device is new, ensure all shipping tape and orange tabs inside the case have been removed.
Knowing your wireless network settings is crucial. You will need the exact network name (SSID) and its password. Please pay attention to the case of the characters: the system treats the letters "A" and "a" as different characters. A mistake in even one character will prevent the device from logging into the network.
- 📶 Check that the wireless indicator on the printer panel (the button with the antenna) is blinking, which means it is searching for a network.
- 💻 Make sure that the computer or smartphone you will use to perform setup is connected to the same Wi-Fi network to which you plan to connect the printer.
- 🔌 Make sure you have access to a USB port on your computer, as a temporary cable connection is often required for initial setup.
It's also a good idea to download the latest driver version from the manufacturer's official website in advance. Using the included disc is not recommended, as the software versions on them are often outdated and may not contain security patches or support for newer versions. Windows 10/11Downloading the latest installation package is the key to stable operation.
Connection Method via USB Cable (Recommended)
The most reliable and easiest way to set up a wireless connection on models M28w And M31w The solution is to use a temporary USB connection. This method allows the setup program to automatically transfer Wi-Fi settings (network name and password) from the computer to the printer, eliminating human error and typing errors.
First, connect your device to your computer using a cable. USB Type-B, which usually comes with the kit. Wait for the operating system to detect the new hardware. After that, run the previously downloaded installation file. HP Smart or a full driver package. During installation, the program will ask for the connection type.
☑️ Pre-installation check
Select "Wireless Connection" or "Set up a new wireless device." The installation will prompt you to connect the USB cable if you haven't already. Once the printer is detected, the program will transfer the network settings. Once the Wi-Fi indicator on the device turns blue (stops blinking), you can disconnect the cable—the printer is now operating autonomously.
⚠️ Important: Do not disconnect the USB cable until the installer clearly indicates successful wireless network setup. Disconnecting the connection prematurely will interrupt the transfer of configuration files.
Configuration via the control panel (WPS and menu)
If using a cable is not possible, you can set up the network directly through the printer's control panel. On models of the series M28-M31 There's no display, so control is via button combinations and indicators. There are two main methods: automatic via WPS and manual mode selection.
The fastest method is to use technology WPS (Wi-Fi Protected Setup), if your router supports it. Press the WPS button on the router, then press and hold the wireless button on the printer for 3-5 seconds until the light starts blinking. The devices will automatically exchange encryption keys.
If WPS isn't available, use the "restore network settings" method. Press and hold the wireless button and the cancel button (the cross) simultaneously for 3 seconds. This will initiate pairing mode. Next, on your computer or phone, find a network named something like "HP-Setup-M28" and connect to it, then launch a browser.
- 🔘 Press the wireless button once to see the current status (blinking - searching, on - connected).
- 🔄 To reset old network settings, press and hold the wireless button and the information ("i") button for 3 seconds.
- 📡 Make sure your router doesn't use MAC address filtering, which could block new devices.
Using the HP Smart app for mobile devices
Modern ecosystem HP places a strong emphasis on the mobile platform HP SmartThis app is available for iOS and Android and allows you to set up your printer without a computer. This method is especially convenient if you don't have a PC with a USB port or want to set up printing from your smartphone.
Download the app from the official store (App Store or Google Play) and create an account HP (This is a mandatory requirement for the app to work.) Add a new printer by tapping the plus icon. The app will ask you to enable Bluetooth on your phone to search for the device.
Follow the on-screen instructions: the app will prompt you to go to your phone's Wi-Fi settings and connect to the printer's temporary network. After returning to the app, the process of transferring your home network settings will begin. The entire process takes about 2-3 minutes.
What should I do if the app doesn't see the printer?
Make sure location and Bluetooth are enabled on your phone. Android sometimes requires location permission to scan for Wi-Fi networks. Also, try restarting the app and the printer itself.
Once successfully configured, the HP Smart app becomes a convenient monitoring tool. You can view toner levels, receive alerts about problems, and even scan documents directly to the cloud or your phone. This turns a simple MFP into a fully-fledged network document processing center.
Wireless Status Indicator Table
Understanding the signals the device sends via LED indicators makes it much easier to diagnose problems. On the panel HP LaserJet M28-M31 The button with the antenna icon is responsible for the network connection. Its behavior informs the user of the current connection status.
| Indicator status | Meaning | User action |
|---|---|---|
| Turned off | Wireless connection is disabled | Press the wireless button |
| Flashing blue | Setup mode or network search | Start the driver installation process |
| It's blue | Successful connection to Wi-Fi | You can start printing. |
| Flashing red/orange | Network error or signal loss | Check your password and router |
If the indicator continues to flash blue for an extended period, this means the printer is unable to connect to the router. In this case, you'll need to repeat the setup procedure, paying particular attention to the password you enter. The problem is often caused by hidden characters or an incorrect keyboard layout.
Installing drivers and troubleshooting
Once the device is online, the operating system may automatically install basic drivers. However, for full functionality, including scanning and monitoring, the full software package is required. Go to "Settings" → "Devices" in Windows and click "Add a printer."
If your computer does not see the device in the list, make sure that the ports required for detection are not blocked in the firewall. HPAlso, check that the network type in Windows is set to "Private" and not "Public," as device discovery is often disabled by default in the public profile.
If persistent errors occur (when nothing helps), perform a full reset of the printer's network settings. Press and hold the wireless and cancel buttons simultaneously for 3 seconds. This will reset the network module to factory settings. Then, repeat the connection procedure again.
⚠️ Note: Router settings interfaces and driver versions may be updated by the manufacturer. If the standard steps don't work, check your provider's documentation or the official HP support website for current network security requirements.
Frequently Asked Questions (FAQ)
Can the HP M28-M31 be connected to a 5GHz network?
No, this series of printers only supports the standard 802.11 b/g/n, which operates at 2.4 GHz. If your router only broadcasts 5 GHz, you'll need to enable compatibility mode or create a 2.4 GHz guest network in the router settings.
What should I do if the printer is not found during driver installation?
Make sure your computer and printer are on the same subnet. Try temporarily disabling your antivirus or firewall. Running the printer troubleshooter from HP, which automatically diagnoses and fixes Windows print services.
How do I change the printer name on the network after connecting?
This can be done through the device's web interface (EWS). Enter the printer's IP address in the browser's address bar, go to the "Network" or "Settings" tab, find the "Device Name" field, and enter a new name. Don't forget to save your changes.
Does this printer support printing from iPhone (AirPrint)?
Yes, models with the "w" index (wireless) support the technology. AirPrintTo print, your iPhone and printer must be connected to the same Wi-Fi network. Open a document or photo, tap "Share," and select "Print."