Modern office tasks require mobility, and the ability to print without unnecessary cables is becoming critical for productivity. Model HP LaserJet Pro MFP M28w — is a compact monochrome multifunctional device that fits perfectly into the smart workplace concept thanks to its built-in wireless communication module.
Initial setup process wireless connection It may seem complicated at first glance, especially if you're new to laser equipment from this brand. In this guide, we'll walk you through every step of the setup process, from preparing the equipment to installing the specialized software, so you can get started as quickly as possible.
It's important to understand that the stability of the device directly depends on the signal quality and the correctness of the network parameters. We'll cover not only the standard USB cable method, but also alternative options, including WPS and regime Wi-Fi Direct, which allows you to print even without a router.
Equipment preparation and requirements verification
Before you begin software configuration, you must ensure that the device is physically ready for operation. Make sure that HP LaserJet MFP M28w connected to the power supply and a cartridge is installed in it, since many models block network functions if there are no consumables or the lid is open.
You will need to know the exact name of your wireless network (SSID) and its password. If you plan to use the WPS method, make sure your router has a corresponding button and that the automatic pairing feature is not disabled in the router settings.
⚠️ Important: Make sure your router is operating at 2.4 GHz. The M28w does not support 5 GHz networks, and attempting to connect to them will result in a device detection error.
To connect from a computer running Windows or macOS, ensure the device is within a strong signal range. The distance between the router and printer should not exceed standard indoor Wi-Fi range to avoid connection interruptions when transferring large documents.
Resetting the printer's network settings before starting
If the device was previously used on a different network or was purchased used, we strongly recommend resetting the network settings to factory defaults. This will clear old profiles and prevent IP address conflicts that often occur during reconfiguration.
To perform a reset, locate the wireless button on the control panel. Press and hold the button. Wireless and the button Cancel (cancel) simultaneously for 3-5 seconds until the power and wireless indicators flash.
After rebooting, the device will enter setup mode, indicated by a flashing WiFi indicator. The printer is now ready to search for a new router and establish a new connection.
Why do you need to reset the settings?
A reset is necessary to remove static IP addresses or incorrect passwords stored in the device's memory. This is especially important if you've changed your ISP or router.
Connect via USB cable and HP Smart software
The most reliable initial configuration method is to use a USB cable to transfer WiFi network data directly to the printer's memory. To do this, you'll need to download the official software. HP Smart or a full package of drivers from the manufacturer's website.
Run the installer and follow the on-screen instructions. When prompted to select a connection type, select "Wireless" or "Wi-Fi." The system will prompt you to connect a temporary USB cable between your computer and the MFP.
☑️ Pre-installation check
The program automatically calculates your current network parameters and transfers them to the printer. After successful data transfer, you can disconnect the cable—the device will automatically reconnect to the router and become accessible to all devices on the network.
Setting up using the WPS button
Method WPS (Wi-Fi Protected Setup) is the fastest connection method if your router supports it. You don't need to enter the password manually, which eliminates typos and errors when typing complex characters.
Press and hold the WPS button on your router for a few seconds until the security light starts flashing. Then, within 2 minutes, press and hold the wireless button on the control panel. HP LaserJet MFP M28w.
The device will automatically detect the router and establish a secure connection. The WiFi indicator on the printer will stop flashing and remain solid, indicating successful completion.
Using Wi-Fi Direct to print without a router
Function Wi-Fi Direct Allows you to create a direct wireless connection between your smartphone or laptop and your printer, bypassing your home network. This is ideal for printing confidential documents or working in areas without internet access.
To activate the mode, press the Wi-Fi Direct button on the control panel. On the device you plan to print from, open the list of available networks and find the name that begins with Direct-xx-HP LaserJet M28w.
To connect, you'll need to enter a password. By default, it's often found on a sticker on the back of the device or in the configuration report, which you can print by holding the Cancel button. Once connected, you'll be able to print documents even if the router is turned off.
| Parameter | Description | Default value |
|---|---|---|
| Network name (SSID) | Direct Printer Network Name | Direct-xx-HP LaserJet M28w |
| Password (PIN) | Connection code | 12345678 (often) |
| Range of action | Maximum distance | up to 10 meters |
| Max connections | Number of devices | 5 devices |
Installing drivers and completing configuration
Once a physical connection is established, the operating system may not immediately recognize the printer. A full driver package is required, which includes not only basic printing files but also utilities for scanning and toner level monitoring.
In Windows, go to "Devices and Printers" and select "Add a printer." If the automatic search doesn't return any results, click "The printer I want isn't listed" and select "Search by TCP/IP address," which you can find by printing a configuration report.
For macOS, the process is usually automatic via AirPrint, but for advanced scanning features, it's best to install HP Easy StartPlease make sure your operating system version meets the requirements listed on the model support page.
Diagnostics and troubleshooting
During setup, users often encounter a situation where the wireless network indicator continues to blink, indicating a lack of connection. First, check whether your antivirus or firewall is blocking new devices from connecting to the local network.
Another common issue is incompatible security standards. Make sure your router uses an encryption protocol. WPA2 or WPA3, as legacy WEP may not be supported by modern HP firmware.
⚠️ Note: Router interfaces and printer firmware versions are updated regularly. If the steps described don't match your screen, check the user manual on the manufacturer's official website for the latest instructions.
If the issue persists, try statically assigning an IP address to the printer via the web interface (EWS) by entering its IP address in the browser's address bar. This will help avoid conflicts if there are many devices on the network and the DHCP server is unstable.
Why can't my HP M28w printer see my WiFi network?
Most likely, your router broadcasts at 5 GHz, while this model only supports 2.4 GHz. Also, check if the network name (SSID) is hidden in the router settings—printers often don't detect hidden networks during initial setup.
How to find out the IP address of a printer?
Press and hold the Cancel button (the cross) on the control panel for 3-5 seconds. The printer will print a report showing the device's current IP address in the Network section.
Can I connect my printer to public WiFi?
No, corporate and public networks with captive portal authentication are not supported. The printer must be connected to a network that only requires a password or WPS.
What should I do if the wireless light is orange?
An orange light usually indicates a connection error or low signal strength. Try moving the printer closer to the router or rebooting both devices. If the indicator light is blinking orange, the connection or recovery process is in progress.