Changing internet providers, updating routers, or simply changing the security password often leaves users with a problem: the printer has stopped printing. This is a common occurrence, as the storage device, whether HP LaserJet or inkjet HP DeskJet, remembers the old configuration and cannot automatically switch to the new settings. You don't need to take the device to a service center to fix this problem.
The reset process is fairly simple if you know the steps. Modern Hewlett-Packard models feature intuitive screens, but even budget options without a display can be "trained." The key is to understand which reset and re-authorization method is appropriate for your specific device model. We'll cover all the current methods, from using the buttons on the device case to using mobile apps.
Before starting the process, make sure the router is turned on and sending a signal, and that you know the new network password. It's also worth checking that the computer or smartphone you'll be using for setup is already connected to the new Wi-Fi network. This is a basic requirement, and ignoring it often leads to errors in the initial steps.
Equipment preparation and method selection
Before you begin changing network settings, you need to determine the type of device you have. Devices of the series HP OfficeJet Pro touchscreen models are configured differently than other models HP LaserJet With a monochrome display or budget printers with a single button, this determines whether we'll use the device's menu or third-party software.
There are three main methods for reconfiguring the device. The first is through the built-in menu (if there's a screen). The second is the WPS method, which allows you to connect the device without manually entering a password. The third, most universal for modern models, is using an app. HP SmartThe choice of method depends on the functionality of your equipment and the availability of drivers.
- 📱 Method via the HP Smart app: suitable for new models and smartphones.
- 🖥️ Control panel method: ideal if your printer has an LCD screen.
- 🔘 WPS method: the fastest option if your router supports this function.
It's also important to prepare your router. If you've changed your ISP's equipment, make sure the new network operates in the 2.4 GHz band, as many older printer models do not support 5 GHz frequencyIf your router combines both bands into a single network with the same name, there are usually no problems, but frequency separation may require separate configuration.
⚠️ Note: If you're using a corporate network or a network with MAC address filtering, simply entering the password won't be enough. You'll need to find the printer's MAC address and whitelist it on your router.
Resetting the printer's network settings
The first and most important step is clearing old data. The printer must "forget" the previous router, otherwise it will try to connect to it first, ignoring new commands. This process is called resetting network settings or Network Reset.
For models with a display, you need to enter the settings menu. Typically, the path looks like this: press the "Wireless" button (the antenna icon) or go to Settings → Network → Restore network settingsOn devices without a screen, the key combination may differ, but most often you need to hold down the wireless button and the cancel button simultaneously for a few seconds.
After a successful reset, the Wi-Fi indicator on the device will begin flashing blue. This indicates that the printer has entered network search mode and is ready to pair. If the indicator remains lit or is not lit at all, repeat the reset procedure, ensuring you hold the buttons down for the appropriate amount of time (usually about 5-10 seconds).
☑️ Checklist before reset
It's worth noting that after the reset, all saved profiles will be deleted. If you plan to return to the old network in the future, you will have to re-enter the password. This is standard security behavior for HP network devices.
Setup via the HP Smart app
The most modern and manufacturer-recommended method is to use a utility HP SmartIt's available for Windows, macOS, Android, and iOS. This method is advantageous because the program automatically finds the device in setup mode and transfers the new Wi-Fi network data to it, eliminating complex button manipulation.
Download and install the app from the official website or your operating system's app store. Launch the program and click the "Add Printer" button or the plus sign. The utility will begin searching for devices. If the printer has been reset correctly (blue indicator flashes), it will appear in the list of available printers.
Follow the on-screen instructions. The app will ask you to confirm that the indicator is blinking, and then automatically transfer the Wi-Fi data stored on your computer or phone. All you have to do is confirm the action. This process may require temporarily connecting the printer via USB if wireless data transfer doesn't work the first time.
What should I do if HP Smart doesn't see my printer?
Make sure Bluetooth and location services are enabled on your device (phone or PC). Location permissions are often required for Android apps to function properly, as they determine the list of available Wi-Fi networks. Also, check if your antivirus or firewall is blocking the app.
If the automatic password transfer fails, the app will prompt you to enter it manually. Be careful with case-sensitive passwords. After successful connection, HP Smart will prompt you to complete setup and print a test page.
Using the control panel (for models with a screen)
Owners of devices of the series HP OfficeJet or HP LaserJet Pro With a color or monochrome display, you can change the settings directly on the printer body, without using a computer. This is convenient when you don't have a PC at hand but have access to the printer's interface.
Click the wireless icon or select the "Settings" menu (gear icon). Go to the "Network" or "Wireless" section. Select "Wireless Setup Wizard." The printer will begin scanning for available bands.
In the list that appears, find the name of your new network (SSID). If the network is hidden, select "Enter network name" and enter the SSID manually. After selecting the network, the screen will ask you to enter the password. Use the keyboard that appears to enter the characters.
| Model series | Path to the menu | Peculiarities |
|---|---|---|
| HP DeskJet Plus | Wireless → Settings | Confirmation is required by pressing the OK button. |
| HP OfficeJet Pro | Settings (gear) → Network | Full-fledged keyboard on the screen |
| HP LaserJet Pro | Menu → Network → Wireless | Navigation with arrows |
| HP Envy | Wireless → Master | Touch control |
After entering the password and confirming, the printer will attempt to establish a connection. A successful connection will be indicated by the Wi-Fi icon appearing on the screen and the indicator light stopping flashing. The device is now ready to operate in the new environment.
WPS method: connection without a password
Technology WPS (Wi-Fi Protected Setup) Allows you to connect your printer to your router without entering a long and complex password. This method is ideal if you don't have a keyboard handy or are worried about typing errors. However, both devices (the router and the printer) must support this feature.
Find the WPS button on your router. It may be a separate button or combined with another function (often requires holding it for a couple of seconds). Press and hold the button on the router for 2-3 seconds until the WPS indicator starts blinking.
Within 2 minutes of activating the mode on your router, approach the printer. Press and hold the wireless button on the device's panel (or the button combination specified in the instructions) until the Wi-Fi indicator starts blinking. The devices will find each other and exchange security keys automatically.
⚠️ Note: The WPS method will not work if your Wi-Fi network uses WEP security or if WPS is disabled in your router's security settings. This method will also not work for 5 GHz networks if your printer only supports 2.4 GHz.
The process usually takes no more than a minute. If the printer's Wi-Fi indicator turns blue and stops blinking, the connection is established. If the indicator continues blinking for a long time or goes out, pairing was unsuccessful, and you should try another method.
Solving common connection problems
Even if you follow the instructions exactly, difficulties may arise. Often, the problem lies not with the printer itself, but with the router settings or drivers. For example, if the router broadcasts two networks with the same name (2.4 and 5 GHz), the printer may get stuck trying to connect to an unsupported frequency.
Another common cause is security macros in Windows or antivirus software that block detection of new devices on the network. Temporarily disable your firewall or antivirus software during setup to eliminate this factor. Also, make sure your computer has the latest drivers for your model. HP LaserJet or HP DeskJet.
- 🔄 Restart your router and printer: unplug both devices for 30 seconds, then turn on the router, wait for it to boot up, and then turn on the printer.
- 📶 Check the distance: Move the printer closer to the router during setup to rule out signal strength issues.
- 🔌 Use USB: If Wi-Fi setup fails, connect the printer to your PC using a cable and run the driver installation by selecting the "Convert USB connection to wireless" option.
If all else fails, perform a full reset of the printer to factory settings (cold reset). Instructions for your specific model are always available in the official user manual. After a full reset, repeat the setup procedure from the beginning.
Why can't my HP printer see the 5 GHz network?
Most HP office and home printers manufactured before 2020 are equipped with Wi-Fi modules that operate only in the 2.4 GHz band. They physically cannot "see" 5 GHz networks. Solution: Separate the networks in your router settings by giving them different names (e.g., Home_2G and Home_5G), and connect the printer to the 2.4 GHz network.
Is it possible to change Wi-Fi without a computer, only from a phone?
Yes, this is possible using the HP Smart app. Your phone must be connected to the Wi-Fi network you want to connect the printer to. The app will act as an intermediary and transmit network data to the printer via Bluetooth or the printer's own temporary hotspot.
What does the flashing blue light on the Wi-Fi button mean?
A flashing blue light indicates the printer is in setup mode and ready to connect, but is not connected to any network. A steady blue light indicates a successful Wi-Fi connection. An orange or red light indicates an error.
Do I need to reinstall drivers after changing Wi-Fi?
Usually not. If the printer is connected to a network with the same name (SSID), the computer can find it automatically. If the network name has changed, you may need to add the new printer to the system, but a complete driver reinstallation is not necessary unless there is a device conflict.
How to find out the printer's IP address after connection?
On models with a display, tap the wireless icon or go to the network report. On models without a display, press the wireless button once to view the report, or press and hold it along with the cancel button to print a network configuration report, which will show the IP address.