Service "Like home" from the provider Wi-Fi.ru (formerly known as No-Buy-No-Hold) allows you to use your home data plan outside your apartment—when roaming with other operators. However, not all users need this option: it can activate automatically, consume data, or create unnecessary expenses. In this article, we'll look at How to properly disable "Like Home" Through your personal account, mobile app, and alternative methods, as well as what to do if the service won't deactivate.
The contract terms and the personal account interface are updated periodically, therefore Before disconnecting, check the current version of the tariff in the section My Services — sometimes “Like Home” is tied to a package and requires a change of tariff planIf you're using a corporate account or connected through an affiliate program, the process may differ.
According to statistics Wi-Fi.ru, near 15% of subscribers The service is disconnected within the first 3 months after connection, most often due to uncontrolled traffic consumption while roaming. 30% Users have difficulty finding the right section in their personal account—the interface isn't always intuitive. We've compiled all the current deactivation methods, including hidden settings and workarounds for complex cases.
1. Step-by-step instructions: disabling through your personal account on the website
The most reliable way to deactivate the service is to use web version of your personal accountYou don't need to install any additional software, and all changes are applied instantly. Follow the steps below:
1. Go to the official website Wi-Fi.ru and log in using your username (usually your contract number or linked email address) and password. If your data is lost, you can restore it using the button "Forgot your password?" — a reset link will be sent via email or SMS.
2. Select the tab in the top menu "Services" or My Services (The name may differ depending on the interface version). In some accounts, the section is called Additional Options.
3. Find the line in the list "Like home" (sometimes it is hidden under a category Roaming or Mobile Internet). There will be a switch or button nearby. "Control". Click on it.
4. In the window that opens, select Disable service and confirm the action via SMS code (sent to the number linked to your account). If the button is missing, check if the option is active. Auto-renewal — it also needs to be deactivated.
The contract number matches the account number|The service is not linked to a tariff (otherwise, you will need to change the plan)|There are sufficient funds on the balance (a commission is sometimes charged)|The linked phone number is active for SMS-->
⚠️ Attention: If the service continues to work after disabling, check double bind — Sometimes "Like Home" is activated on both your primary number and a secondary SIM card (for example, on a smartphone or tablet). In this case, deactivate it on all devices.
2. Disabling via the Wi-Fi.ru mobile app
The mobile app is convenient for quickly managing services, but its interface may differ from the web version. To disable "Like home" via smartphone:
1. Download the official app «Wi-Fi.ru» from App Store or Google Play (check the developer - it should be an LLC) No-Buy-No-Hold). Log in using the same information as on the website.
2. Go to the section "Services" (star or plus icon in the bottom menu). All active options are displayed here. Find "Like home" - she may be in the block Popular or Roaming.
3. Tap on the service and select "Disable"The system will ask for confirmation via biometrics (fingerprint/Face ID) or SMS code. Enter the code from the message sent to the linked number.
4. Wait for a notification confirming successful deactivation (push or email). If you don't receive a notification, refresh the page or restart the app.
⚠️ Attention: The app sometimes experiences a bug where the service appears disabled, but is actually still working. To check the status, log in to your account via browser in incognito mode - this will reset the cache and show the current data.
3. Alternative methods of disabling
If standard methods don't work, try one of the alternative options. These are suitable for complex cases, such as when the service is tied to a plan or the account is blocked.
Method 1: Via USSD command
Dial the following combination on your phone:
*100*1#In the menu that opens, select Service Management → "Like home" → "Disable". Confirm the action with the key «1»This method only works for subscribers with active SIM card Wi-Fi.ru.
Method 2: Contacting support
If the service does not deactivate automatically, please contact technical support:
- 📞 By phone:
8 800 700-15-15(call is free). - 💬 Via chat on the website (button Write to chat in the lower right corner).
- ✉️ By email:
support@wifi.ru(indicate the contract number and full name).
In your message, please specify that you tried to deactivate the service through your personal account, but it remains active. Please include screenshots of any errors.
Method 3: At the provider's office
If online methods don't help, visit Wi-Fi.ru office with a passport and contract. Addresses of service points can be found on the website in the section ContactsThe employee will check the service link and disable it manually.
What should I do if the "Like Home" service has disappeared from my personal account?
Sometimes a service disappears from the interface but continues to charge. This may mean it's integrated into your tariff plan. In this case:
1. Check the tariff details in the section My Tariff - Perhaps "Like Home" is enabled by default.
2. Try changing your tariff to a different one (for example, from “Unlimited” to “Standard”).
3. Contact support with a request to terminate the service agreement (refer to Article 32 of the Law "On the Protection of Consumer Rights").
4. Possible problems and their solutions
When disconnected "Like home" Users often encounter typical errors. We've compiled the most common ones and how to fix them:
| Problem | Possible cause | Solution |
|---|---|---|
| The "Disable" button is inactive | The service is tied to the tariff | Change your tariff plan to another one (without the "Like Home" option) |
| After disabling, the service is reactivated. | Auto-renewal is enabled | Disable auto-renewal in the service settings |
| I haven't received an SMS with a confirmation code. | The phone number is not linked to the account. | Update the number in the section "Profile" or contact support |
| There is no "Services" section in your personal account. | Outdated interface version | Clear your browser cache or use a different one (for example, Chrome instead of Safari) |
⚠️ Attention: If after disconnecting the service money continues to be debited, request invoice details for the last month. To do this, go to the section in your personal account Payments → "Detailing". Check the lines marked Roaming or "Like home" — If you discover unauthorized charges, contact support and request a refund.
5. How to check that the service is actually disabled
To make sure that "Like home" deactivated, please perform a few checks:
1. In your personal account: go to the section "Services" and make sure that next to "Like home" status is worth it "Disabled" or it is not in the list of active options.
2. Via USSD: dial *100# and submit your request. The response will include a list of active services— "Like home" It shouldn't be there.
3. Test roamingTravel outside your home plan's coverage area (for example, to another city) and check if the internet reconnects automatically. If so, the service is still active.
4. Detailing: Request a traffic report for the current day. If it contains any items Roaming or "Affiliate network", which means the option is not disabled.
If the checks show that the service is still working, repeat the deactivation process or contact support by referring to Article 16 of the Law "On Communications" (the subscriber's right to refuse paid services).
6. Frequently asked questions about the "Like Home" service
Let's look at the most popular questions subscribers have when using this option.
Can I disable "Like Home" on just one device if I have two Wi-Fi.ru SIM cards?
No, the service is tied to contract number, not a specific device. If you disable it on one SIM card, it will automatically be deactivated on the other (provided both are linked to the same account). To use "Like Home" selectively, sign up for separate contracts.
How much does it cost to disable the "Like Home" service?
The disconnection itself is free, but if the service was connected on a paid basis (for example, as part of a package), a fee may be charged for early termination (usually 50–200 rubles). Check this in your personal account in the section "Terms".
What happens if I don't disable "Like Home" when I change my tariff?
When changing the tariff plan, all additional services that are not included in the new package, automatically turn offHowever, if "Like Home" is integrated into your plan (for example, "Unlimited"), it may be retained. Check this after the transition.
Is it possible to temporarily suspend the service without disabling it completely?
Yes, this option is available in some tariffs. "Pause" (in your personal account next to the "Disable" button). This stops the debiting of funds but retains the ability to connect. Check the availability of this feature in the section Service Management.
7. How to avoid automatic "Like Home" connection in the future
Many subscribers complain that the service is connected on one's own After a tariff update or technical work on the provider's side. To prevent this from happening:
- 🔒 Turn it off Automatic connection of services in the profile settings (section "Safety" → "Service Settings").
- 📵 Install roaming traffic limit (in your personal account → Traffic Management).
- 📧 Subscribe to SMS notifications about connecting new options (included in Profile).
- 📱 Check the list of active services regularly (once every 1-2 months).
If the service was connected without your consent, you have the right to demand refund for the unused period. To do this, submit a request to support with the note "Unauthorized connection" and attach screenshots from your personal account.
⚠️ Attention: The provider may change the terms of service. For example, with January 1, 2026 In some regions, “Like Home” has become free, but with a traffic limit (1 GB/day). Check the website or contact your operator for current rules.
8. Conclusion: What to do if nothing helps
If you have tried all the methods, but "Like home" is still active, please follow the following algorithm:
1. Collect evidencePlease take screenshots of your personal account showing that the service is not being disabled, as well as a billing statement detailing any unauthorized charges.
2. Write a formal complaint by email claim@wifi.ru with the theme "Request to disable the 'Like Home' service"In the text, please indicate:
- Contract number and full name.
- Dates of attempted shutdown.
- Request for a refund (if there were write-offs).
3. Contact Roskomnadzor or Consumer Rights Protection SocietyIf the provider ignores your requests, please include a copy of your complaint and the support response (if any).
In most cases, the problem is resolved at the claim stage - Wi-Fi.ru goes out of its way to avoid legal proceedings. If the service was connected due to a system error, money is usually refunded within 5-10 business days.