My TV isn't detecting my Wi-Fi network – what should I do? A complete guide to restoring the connection.

Make sure the mode is Automatic connection included (if there is such an item).

Try adding the network manually, even if it's not listed. To do this, select the option Add a network manually and enter:

• Network Name (SSID) - exactly the same as on the router (case sensitive!).
• Security type - usually WPA2-PSK or WPA3-PSK.
• Password (if any).

If the TV shows an error like "Unable to connect to the network" or "Incorrect password", are you sure the data is correct, try changing the security type on the router WPA3 on WPA2 (more on this in the next section).

Make sure Wi-Fi is enabled in the TV menu.

Check the "Automatic connection" mode

Try adding the network manually

Check the network name (SSID) and password

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3. Router settings: why the TV can't see the network

If other devices connect to Wi-Fi without problems, but the TV doesn't, your router settings are to blame. Most often, the problem lies in:

• 🔒 Security type: some TVs (especially older models) Philips or Toshiba) do not support WPA3Switch to . WPA2-PSK.
• 📡 Hidden network (Hidden SSID): If the network name display is disabled in the router settings, many TVs will not be able to detect it.
• 🔄 Wi-Fi channel: if the router is working on the channel 12–14 (allowed in Japan, but banned in Russia), the TV may not see it.
• 🛡️ MAC address filtering: if the router has tethering enabled MAC, add the TV address to the list of allowed ones.

How to change router settings:

1. Connect to the router from a computer or smartphone (via cable or Wi-Fi).
2. Open the control panel by typing in your browser 192.168.0.1 or 192.168.1.1 (the address is indicated on the router sticker).
3. Go to the section Wi-Fi or Wireless network.
4. Please check the following parameters:

   Wireless network mode: 802.11 b/g/n/ac (or ax, if supported)
   Channel: Auto or 1-11 (not 12-14!)
   Channel width: Auto or 20/40 MHz
   Security: WPA2-PSK (AES)
   Hide SSID: Disabled

⚠️ Attention: If you have a dual-band router (2.4 GHz + 5 GHz), try connecting your TV to the network 2.4 GHzMany budget models Smart TV (For example, Xiaomi Mi TV 4A) do not support 5 GHz.

4. Updating the TV and router firmware

Outdated software is one of the most common causes of Wi-Fi problems. Manufacturers regularly release updates to fix connection issues.

How to update your TV firmware:

• 📺 Via the menu: go to Settings → Support → Software Update (The path may vary). If the TV is not connected to the internet, download the firmware to a flash drive from the official website (for example, Samsung Support or LG Support).
• 🔧 Manually: For Sony Bravia or Philips Android TV can be used USB debugging (look for instructions for your specific model).

Router update:

1. Go to your router's control panel (usually 192.168.0.1).
2. Find the section System or Administration → Firmware update.
3. Download the latest version from the manufacturer's website (for example, TP-Link or ASUS) and download it.

⚠️ Attention: Do not turn off your TV or router during the update! This may result in "bricking" the device (complete inoperability). If the process takes more than 20 minutes, don't panic - some models LG are updated up to 40 minutes.

5. Reset network settings on your TV

If your TV previously connected to Wi-Fi but now can't see the network, resetting the network settings will help. This will delete all saved passwords and restore the settings to factory defaults.

Instructions for different brands:

• 📺 Samsung: Settings → General → Reset → Reset network settings.
• 📺 LG: Settings → Network → Advanced → Reset Wi-Fi.
• 📺 Sony Android TV: Settings → Network & Internet → Advanced → Reset Wi-Fi, mobile networks, and Bluetooth.
• 📺 Xiaomi: Settings → Network → Reset network settings.

After reset:

1. Restart your TV.
2. Try connecting to Wi-Fi again by entering the password.
3. If the network is still not visible, check if the router is turned on. client isolation mode (AP Isolation) - it blocks the interaction of devices on the same network.

6. Checking for hardware problems: antenna, Wi-Fi module, interference

If software methods do not help, the problem may be in hardware:

• 📡 Wi-Fi Antenna: on some TVs (for example, Samsung The Frame) The antenna may have been damaged during transportation or a fall. Check that the contacts are not bent.
• 🔌 Wi-Fi module: if the TV doesn't see not a single one network (including neighboring networks), the Wi-Fi module may be faulty. This applies to models older than 5 years.
• 🏠 Interference: If the router is located far from the TV or there are concrete or metal walls between them, the signal may not reach. Try moving the router closer or using repeater.
• ⚡ Nutrition: Unstable power supply voltage can cause problems with the Wi-Fi module. Connect the TV via surge protector.

How to check hardware health:

1. Connect your TV to the router via LAN cable (If there's an Ethernet port). If the internet works, the problem is definitely with the Wi-Fi module.
2. Try connecting to TV USB Wi-Fi adapter (if the model supports OTG). For example, for Android TV A chip adapter will do RTL8188EU.
3. Check if the TV is overheating. Overheating can cause the Wi-Fi module to turn off (relevant for Samsung QLED during long-term work).

⚠️ Attention: If your TV is under warranty, do not disassemble it yourself! Contact a service center with a description of the problem. Opening the case will void the warranty.

7. Alternative ways to connect to the Internet

If you can't fix your Wi-Fi problem, there are several alternative ways to access the internet:

• 🔌 Cable connection (Ethernet): if the TV supports it LAN, connect it to the router with a cable. This is the most stable option for 4K video streaming.
• 📶 Mobile hotspot: Share the Internet from your smartphone (for example, iPhone or Samsung Galaxy) and connect the TV to this network.
• 🔄 Powerline adapter: If the router is far away, use adapters Powerline (they transmit the internet through electrical wiring). For example, TP-Link AV600.
• 📡 USB modem: some TVs on Android TV support connection 3G/4G modem via USB.

If you have selected a cable connection, but the TV still does not see the network, check:

• Cable is faulty (try another one).
• Router settings: must be enabled DHCP server (automatic distribution of IP addresses).
• Port on TV: sometimes port LAN can be disabled in the service menu (relevant for LG OLED after reset).

8. When to contact the service center

If none of the above methods help, the problem may require professional intervention. Contact a service center if:

• 🔧 TV doesn't see any Wi-Fi networks, including open ones.
• ⚡ After a thunderstorm or power surge, the Wi-Fi module stopped working.
• 🔄 TV stuck on the logo after attempting to update.
• 📺 Artifacts or artifacts appear on the screen no image in general (may indicate problems with the motherboard).

Before visiting the service:

1. Write down the TV model (located on the sticker on the back).
2. Take pictures of the errors that appear on the screen.
3. Check if the warranty is still valid (usually 1-2 years from the date of purchase).

Cost of Wi-Fi module repair in service centers:

⚠️ Attention: Details may vary depending on region and TV model. Please contact authorized service centers for current prices and warranty terms.

FAQ: Frequently asked questions about connecting your TV to Wi-Fi