Laptops of a Russian brand Case (formerly known as Dexp) have gained popularity due to their affordable price and adaptation to Russian realities. However, users often encounter a problem: after purchasing or updating the system The Wi-Fi module refuses to turn on.The reasons can vary, from a simple disabled key on the case to missing drivers or hardware malfunctions.
In this article we will look at all possible ways to turn on Wi-Fi on laptops Case (series Ultrabook 14/15, Irbis NB and other models based on Windows 10/11). You will learn how to check the hardware status of the module, update drivers, and configure the network via Control Panel and even what to do if the system doesn't "see" the adapter at all. We'll pay special attention to unique features of Delo laptops, which are not found in other manufacturers - for example, hidden key combinations for turning on wireless modules.
If you've already tried enabling Wi-Fi using standard methods and nothing worked, don't rush to take your device to a service center. In 80% of cases, the problem can be resolved programmatically within 5-10 minutes.
1. Checking the Wi-Fi hardware enablement
The first thing to do is to make sure that The Wi-Fi module is physically turned onOn laptops Case The following are responsible for this:
- 🔑 Hardware switch - on some models (for example, Ultrabook 14 A550M Case) on the right or front of the case there is a mini-toggle switch with an antenna icon.
- 💻 Key combination - usually
Fn + F2,Fn + F12orFn + Wi-Fi icon key(Depending on the model). The key may feature an image of an antenna or an airplane (airplane mode). - ⚡ Wi-Fi indicator — if there is an LED with wavy lines on the case, it should light or blink when the module is turned on.
On models The Irbis NB case (For example, NB147 or NB156) there may be no hardware switch - instead, only a combination is used Fn + F2If the keys don't work, check:
- Are they installed? drivers for function keys (they often come bundled with keyboard drivers).
- Is it not activated? airplane mode** - it disables all wireless modules, including Wi-Fi.
If after pressing the keys the Wi-Fi indicator does not light up and the adapter is not detected in the system, the problem may be in disabled module in BIOS or its malfunction. We'll discuss this in the next section.
2. Enabling Wi-Fi via BIOS (if the module is not detected)
If Windows does not see the Wi-Fi adapter at all (in Device Manager If there's no "Network Adapters" section or there's an unknown device with an exclamation mark, the module may be disabled in the BIOS. This applies to laptops. Case, where the energy saving profile may be set by default.
To enter BIOS:
- Turn off your laptop.
- Press the power button and immediately press it repeatedly
F2orDel(on some models -Esc, thenF2). - In BIOS, go to the section
Advanced→WirelessorOnboard Devices Configuration. - Find the parameters
Wireless LAN,Wi-FiorWLANand set the valueEnabled. - Save changes (
F10) and reboot.
What to do if there are no Wi-Fi settings in BIOS?
If your BIOS doesn't have a separate option for enabling Wi-Fi, this means the module is controlled only at the OS level. In this case, proceed to the next sections of the article.
After turning on, check in BIOS device Manager (Win + X → device Manager). If the adapter appears, but with an exclamation mark, drivers need to be installed.
⚠️ Attention: BIOS settings may vary depending on your laptop model and firmware version. If you're unsure, it's best to refer to the official instructions for your model on the website. Case.
3. Installing and updating Wi-Fi drivers
One of the most common reasons for Wi-Fi not working on laptops Case — missing or outdated drivers. This is especially true after reinstalling Windows or upgrading to a new OS version.
To check and update drivers:
- Open
device Manager(Win + X→device Manager). - Expand the section
Network adapters. - Find the device with the names Wireless, Wi-Fi, 802.11 or chip model (for example, Realtek RTL8723DE, Intel Wireless-AC 9462).
- Right click →
Update driver→Automatic search.
If Windows does not find the drivers automatically, download them manually:
- 🌐 From the official website Case (Support section → enter your laptop model).
- 🔧 From the chip manufacturer's website (for example, Intel, Realtek, Qualcomm Atheros).
- 💿 From the disk that came with the laptop (if saved).
Make sure there are no unknown devices with an exclamation mark in Device Manager|
Download the driver specifically for your chip model (see the name in the Manager)|
After installation, restart your laptop|
Check your Wi-Fi connection in Safe Mode (if it doesn't work, the problem isn't with the drivers)
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For laptops Case with chips Realtek (For example, RTL8188EE or RTL8723DE) is often required manual driver installation through device Manager:
- Download the archive with the driver and unzip it.
- IN
Device ManagerRight-click on the adapter →Update driver→Search for drivers on this computer. - Specify the folder with the unpacked files.
⚠️ Attention: If after installing the driver Wi-Fi still does not work, try rolling back the driver to the previous version (in the adapter properties in the tab Driver). Sometimes new versions contain bugs.
4. Enable Wi-Fi via Windows settings
Even if the drivers are installed and the hardware switch is enabled, Wi-Fi may be disabled at the operating system level. Check the following settings:
Method 1. Via the notification panel:
- Click on the network icon in the lower right corner of the screen (next to the clock).
- If the icon is crossed out or grey, click on it.
- Turn on the switch
Wi-Fi(if it is turned off). - Select your network and enter the password.
Method 2. Via Windows Settings:
- Click
Win + I→Network and Internet→Wi-Fi. - Make sure the slider is
Wi-Fiis in the "On" position. - Click
Show available networksand connect to the desired one.
Method 3. Via "Network Connections":
- Click
Win + R, enterncpa.cpland pressEnter. - Find a connection
Wireless network(Wireless Network Connection). - If it is disabled (gray icon) - right-click and select
Turn on.
If after all the manipulations Wi-Fi still does not appear, check whether it is turned on airplane mode**:
- Click
Win + A(notification center). - Make sure the button
Airplane mode**disabled. - If the mode was enabled, disable it and restart the laptop.
5. Diagnosing problems with your Wi-Fi adapter
If none of the previous methods help, it's time to run diagnostics. Let's start by checking the adapter's status.
Step 1. Check in Device Manager:
- Open
device Manager(Win + X→device Manager). - Expand
Network adapters. - If there is an exclamation mark next to the Wi-Fi adapter, right-click →
Properties→ tabGeneral. The error code will be indicated here (for example,Code 10,Code 43).
Step 2: Run the troubleshooter:
- Click
Win + I→Network and Internet→State. - Scroll down and click
Network troubleshooter. - Follow the instructions of the diagnostic wizard.
Step 3. Checking via command line:
- Click
Win + R, entercmdand pressEnter. - Enter the command:
netsh wlan show driversand press
Enter. - Check the line
Radio type supported— it should beYes.
What to do if the adapter is not detected at all?
If there is no Network Adapters section or Wi-Fi module in Device Manager, this may mean:
1. Hardware failure (the module has burned out or the cable has come loose).
2. Disabling the module in BIOS (check as described above).
3. Problems with the operating system (try booting from LiveCD and check if the adapter is detected).
If the adapter is detected but does not connect to networks, try:
- 🔄 Reset network settings:
Parameters→Network and Internet→State→Network reset. - 📡 Change the channel on the router: sometimes laptops Case don't work well on channels above 11 (try setting to 6 or 11).
- 🔧 Disable power saving for the adapter: V
Device Manager→ adapter properties → tabPower management→ uncheckAllow the computer to turn off this device to save power.
6. Features of Delo laptops: hidden settings and "tricks"
Laptops Case have several unique features that can impact Wi-Fi performance. Here's what to consider:
1. Proprietary utility Dexp Hotkey Utility:
On many models (for example, Ultrabook 15 A551M Case) function keys (Fn + F2 and others) only work after installing this utility. Download it from the official website in the "Support" section for your model.
2. Energy-saving profiles:
In some laptops Case By default, an aggressive power saving mode is enabled, which disables Wi-Fi when running on battery power. To fix this:
- Open
Control Panel→Power supply. - Select the plan you are using (eg.
Balanced) →Setting up a power plan→Change advanced power settings. - Find the section
Wireless Network Adapter Settings→Power saving modeand installMaximum performance.
3. Dual Wi-Fi modules:
Some models (eg Irbis Case NB245) are equipped with two wireless modules: the main one and the backup one (based on Realtek RTL8188EU). If the main module fails, the system can automatically switch to the backup one. Check this in Device Manager - there may be two adapters.
| Laptop model | A typical Wi-Fi module | Wi-Fi hotkey combination | Peculiarities |
|---|---|---|---|
| Ultrabook 14 A550M Case | Intel Wireless-AC 9462 | Fn + F2 |
Required Dexp Hotkey Utility for keys to work |
| Irbis Case NB147 | Realtek RTL8723DE | Fn + F12 |
Common driver issues after Windows updates |
| Ultrabook 15 A551M Case | Qualcomm Atheros QCA9377 | Fn + F2 |
May require manual configuration of router channels |
| Irbis Case NB245 | Realtek RTL8188EU (spare) | There is no hardware switch | Two Wi-Fi modules, possible conflicts |
⚠️ Attention: On laptops Case with processors Elbrus or domestic OS (for example, Astra Linux) Wi-Fi settings may vary. In this case, use the instructions for your operating system.
7. What to do if nothing helps?
If you've tried everything but Wi-Fi still isn't working, there may be a deeper problem. Here's what you can do:
1. Check the hardware:
- 🔧 Open the back cover of the laptop and make sure that The Wi-Fi module is connected to the motherboard. (the train did not come off).
- 💡 Shine a flashlight on the module - if it is overheated or the capacitors are swollen, it will need to be replaced.
2. Reinstall Windows:
Sometimes Wi-Fi problems are caused by corrupted system files. Try:
- Restore the system via a restore point (
Start→Parameters→Updates and Security→Recovery). - Perform a clean installation of Windows from an official image (don't forget to save the drivers beforehand!).
3. Contact the service center:
If your laptop is under warranty, do not disassemble it yourself - contact Authorized service center DeloA list of addresses can be found on the official website in the "Warranty and Service" section.
4. Alternative connection methods:
While you're troubleshooting your Wi-Fi problem, you can use:
- 📶 USB Wi-Fi adapter (For example, TP-Link TL-WN725N — costs ~500₽ and works without installing drivers on modern operating systems).
- 📱 Sharing Internet from a phone (turn on
Access pointin the smartphone settings). - 🔌 Connection via cable (if the router is nearby).
FAQ: Frequently asked questions about Wi-Fi on laptops
Why did Wi-Fi stop working after a Windows update?
Windows updates often reset drivers or install incompatible versions. Try:
- Roll back the driver
Device Manager(adapter properties → tabDriver→Roll back). - Install the driver manually from the official website Case.
- Disable automatic driver updates via
Parameters→Updates and Security→Additional options→Driver updates.
The laptop sees networks but doesn't connect—it says "Unable to connect."
The reasons may be different:
- 🔐 Incorrect password — check the case of the characters.
- 📡 Incompatible router settings - try changing the security type from
WPA3onWPA2-PSK. - 🔄 IP address conflict - enter in the command line:
ipconfig /releaseipconfig /renew - 🛑 MAC address blocking - check the router settings (section
MAC filtering).
The Wi-Fi indicator on the laptop is on, but no networks are found.
This is an indication that the module is enabled, but:
- 🔌 The adapter is not detected in the system. - check
device Manager. - 📶 The antenna has become disconnected — if the indicator is on, but there is no network reception, the antenna cable may have come loose from the module.
- 🚫 DHCP is disabled in the router. — try connecting to another network.
Also try entering the following in the command line:
netsh wlan show interfaces
If the answer is Status: Disabled, enable the adapter with the command:
netsh interface set interface "Wireless Network" enable
Is it possible to replace the Wi-Fi module on a Delo laptop?
Yes, but with some reservations:
- 🔧 Most laptops Case use format modules
M.2 2230(For example, Intel AX200 or Realtek RTL8822CE). - ⚠️ Before purchasing, check compatibility - some models have a white list of allowed modules (for example, Ultrabook 15 A551M Case).
- 💻 After replacement, you may need to install drivers manually.
The average cost of replacement in a service center is 1,500–3,000₽ (including the module).
How do I reset my network settings to factory defaults?
There are two ways to do this:
Method 1. Via Windows settings:
- Click
Win + I→Network and Internet→State. - Scroll down and click
Network reset. - Confirm the action and restart the laptop.
Method 2. Via the command line (admin):
netsh winsock resetnetsh int ip reset
ipconfig /flushdns
After executing the commands, reboot your device.