You are trying to connect a smartphone Honor to Wi-Fi, but instead of the usual Internet access you see a message "Network access denied"? This error may appear on new models (Honor 90, Magic5 Pro), as well as on older ones (Honor 8X, **10 Lite). The reasons lie in phone settings, router parameters, or even provider restrictions.
Unlike typical connection problems (eg. "Saved, WPA/WPA2 protection"), error "Access Denied" means that the device physically connected to the network, But can't access the internetThis could be due to MAC filtering, incorrect IP settings, DNS conflicts, or router-level blocking. In this article, we'll look into all possible reasons and we will offer 10 proven methods solutions - from basic to advanced.
Before resorting to complex steps, make sure the problem isn't with your ISP: try connecting another device (laptop, tablet) to the same network. If the internet works, the issue is with your settings. HonorIf not, please contact your internet provider's support team.
1. Restarting your phone and router is the first step in diagnostics.
Up to 30% of error cases "Network access denied"** are resolved with a simple reboot. Start with your phone:
- Press and hold the power button on Honor and select
Reboot. - Wait 1-2 minutes for the device to turn off completely and turn on again.
- Try connecting to Wi-Fi again.
If this doesn't help, reboot your router:
- 🔌 Turn off the router's power (unplug it from the socket).
- ⏱️ Wait 5-10 minutes - It is important to clear the DHCP cache.
- 🔌 Turn the router back on and wait until it fully boots up (all indicators light up).
After a double reboot, check your connection. If the error persists, proceed to the next step.
2. Checking MAC filtering on the router
Error "Access Denied"** often occurs due to MAC filtering — a router function that allows connections only to certain devices based on their MAC address. If your Honor If the device is not whitelisted, the router will block its access to the Internet, despite a successful connection to the network.
To check and disable MAC filtering:
- Open the router's web interface (usually at
192.168.0.1or192.168.1.1). The login and password are indicated on the device sticker. - Go to the section
Wireless (Wi-Fi) → MAC Filter(the name may differ). - If filtering is enabled (
OnorEnable), disable it or add the MAC address of your Honor to the list of allowed ones.
📌 How to find the MAC address of Honor:
- 📱 Open
Settings → About phone → General information → Wi-Fi MAC address. - 📋 Copy the address (example:
00:1A:2B:3C:4D:5E) and enter it in the router settings.
What to do if the MAC address is not displayed?
If in the settings Honor The MAC address is hidden (for example, due to security policy). Try connecting to a different Wi-Fi network – the address should appear. Alternatively, use the app. WiFi Analyzer for Android.
3. Reset network settings on Honor
If the previous methods did not work, the problem may lie in network settings conflict On the phone itself. Resetting network settings will return them to factory defaults:
- 📶 Wi-Fi, Bluetooth, and mobile data settings.
- 🔐 Saved network passwords.
- 📡 VPN and proxy settings (if used).
Instructions for EMUI/Magic UI (Honor firmware):
- Open
Settings → System & updates → Reset. - Select
Reset network settings(do not confuse with a full reset!). - Confirm the action and wait for the reboot.
After the reset, reconnect to Wi-Fi by entering the password. If the error "Access Denied"** remains, proceed to the next methods.
4. Changing IP and DNS settings manually
Sometimes the router doesn't assign the correct IP address to the device, or the ISP blocks access via standard DNS. In this case, manual configuration of network parameters.
How to change IP and DNS on Honor:
- Go to
Settings → Wi-Fi. - Click on your network name and select
Change network(orAdditionally). - In the section
IP settingsselectCustom(instead ofDHCP). - Fill in the fields:
IP address:192.168.1.X(where X is a number from 10 to 99, not occupied by other devices).Gateway:192.168.1.1(or192.168.0.1, look at the router sticker).Network prefix length:24.DNS 1:8.8.8.8(Google) or1.1.1.1(Cloudflare).DNS 2:8.8.4.4or leave blank.
If the internet works after this, the problem was in IP conflict or DNS blocking by the provider.
☑️ Checking the correctness of IP settings
5. Check parental control restrictions or guest mode
Many routers support guest mode or parental control, which can restrict internet access for certain devices. If your Honor connects to the network but cannot access websites, check:
| Problem | How to check | How to fix |
|---|---|---|
| Guest Wi-Fi mode | Find the section in your router settings Guest network or Guest Network. |
Disable guest mode or add Honor to the main network. |
| Parental control | Check the section Parental Control or Access control. |
Remove your phone's MAC address from the blocked list or disable monitoring. |
| Time limit | Look in the Wi-Fi settings Schedule or Time Schedule. |
Remove time limits or add an exception for your device. |
🔍 How do you know if there's a problem with parental controls? Try opening any website in your browser - if instead of a connection error you see a notification like "Access restricted by administrator"**, then the problem lies in the router settings.
6. Updating Honor and router firmware
Outdated software on your phone or router can cause conflicts when connecting to Wi-Fi. Firmware update often solves similar problems.
Update Honor:
- Go to
Settings → System and updates → Software update. - Click
Checking for updatesand install available updates. - After the update, restart your phone.
Router update:
- Go to the router's web interface (
192.168.0.1or192.168.1.1). - Find the section
Firmware update(orFirmware Update). - Download the latest firmware version from the manufacturer's website and upload it through the interface.
⚠️ Attention: Do not interrupt the router update process - this may lead to its failure. breakdownIf your router doesn't have a backup power supply, connect it to a UPS.
7. Reset the router to factory settings
If none of the methods helped, the last chance is full reset of the routerThis will reset all settings to factory defaults, including your Wi-Fi password, so be prepared to set up your network again.
How to reset a router:
- Find the button on the back of the router.
Reset(usually recessed into the body). - Take a paper clip or a toothpick and press and hold the button 10-15 seconds until the indicators start flashing.
- Release the button and wait for the reboot (2-3 minutes).
- 🔧 Connect to the router via cable or Wi-Fi (the network will have a default name, for example,
TP-Link_XXXX). - 🔐 Go to the web interface (
192.168.0.1) and configure the network again (name, password, security type). - 📱 Connect Honor to the updated network.
- 🛡️ Install an antivirus (for example, Dr.Web or Kaspersky) and scan your phone.
- 🔍 Check the list of installed apps: remove any suspicious ones (especially those that request network or VPN access).
- 📵 Go to
Settings → Applications → Permissionsand revoke network access from unnecessary programs. - 📵 MAC address Honor blocked in the router (check the MAC filter).
- 🔧 IP address conflict (try assigning a static IP manually).
- 📱 Failure in the phone's network settings (reset the network).
- 🌐 Access to specific websites (via DNS).
- 🕒 Speed or traffic at a certain time.
- 📡 Connecting new devices (if you have a plan with a limit on the number of gadgets).
After reset:
⚠️ Attention: After the reset, all connected devices (including smart devices, printers, and cameras) will be disconnected from Wi-Fi. Prepare a list of devices and their MAC addresses in advance if you use filtering.
8. Check for viruses and malware
It's rare, but it happens that there is a mistake "Network access denied"** caused viruses or malicious applications, which block network traffic. Run diagnostics:
If the problem disappears after cleaning, then software is to blame. Avoid installing apps from untrusted sources in the future.
FAQ: Frequently asked questions about the "Network access denied" error on Honor
Why does my Honor display "Network access denied" while Wi-Fi works on other phones?
This means that the problem specifically on your phone or its settings. The most likely causes are:
Start with reboot the phone and router, then check MAC filtering.
Can my ISP block my Honor's Wi-Fi access?
Technically Yes, but it's highly unlikely that the blocking is specifically targeted at your phone. More often, the provider restricts:
Check your plan's terms in your provider's personal account or call support.
After resetting my Honor's network settings, Wi-Fi stopped connecting altogether. What should I do?
Network reset removes all saved passwords, That's why:
- Make sure you enter correct password from Wi-Fi (case is important!).
- Check if the network is hidden (this option should be disabled in the router settings)
Hide SSID). - If the network is not displayed, try connecting manually:
Settings → Wi-Fi → Add networkEnter the name (SSID) and password.
If the problem persists, try reboot the router or reset its settings.
On the Honor 8X/9X/10 Lite, the error only appears on one network. What's wrong?
Most likely the problem is settings of a specific routerPossible reasons:
- 🔒 Enabled client isolation (AP Isolation) - devices on the network cannot see each other and may have limited access.
- 📡 The router is operating in the mode
802.11n only, and yours Honor does not support this standard (try changing the mode to802.11b/g/n). - 🕳️ Limit on frequency band (for example, the router only works at 5 GHz, and the phone does not support this frequency).
Go to your router settings and check these parameters.
Can a VPN cause the "Network access denied" error?
Yes, If:
- 🔓 VPN app conflicts with Wi-Fi settings (for example, changes traffic routes).
- 🌍 VPN server unavailable or blocked by your provider.
- 📵 The VPN setting is enabled
Block connections without a VPN.
Solution: Disable VPN in your phone settings (Settings → More features → VPN) or remove the conflicting application.