Modern Smart TV LG TVs have a sophisticated operating system that automatically remembers all connection settings. This is convenient for everyday use, but it creates problems when the router changes its password, security settings, or network name (SSID). Users may encounter a situation where the TV persistently tries to connect to the old configuration, ignoring new information, or the list of available networks simply becomes overflowing.
Unlike smartphones, where the "Forget network" button is visible, in the interface webOS This option is often hidden deep in the menu or is completely absent from the standard view for the active network. LG WebOS does not allow you to delete an active connection directly through the standard Wi-Fi menu without performing a reset procedure or using specific combinations. This is why many device owners encounter difficulties when trying to unlink a device from a previous router.
There are several proven ways to solve this problem, from simply renaming the network to completely resetting the network settings. In this article, we'll examine each method in detail, explain why your TV is behaving this way, and help you restore your internet connection without losing your personal data or installed apps.
Why doesn't the TV see the new network or requires a password?
A common cause of connection problems is data caching. Operating system LG Saves the network profile, including the router's MAC address and encryption type. If you change the router but keep the same network name, the TV will attempt to connect using the old security keys, resulting in an authorization error.
Another factor is the overcrowded list of saved profiles. Although Wi-Fi module The list can store multiple connections. If the limit is reached or there are conflicting entries (for example, the same network name with different security settings), the system may become unstable. In this case, you should force the list to clear.
⚠️ Important: Before performing any reset actions, make sure you know the exact password for your Wi-Fi network, as you will have to re-enter it manually after clearing your profile.
Basic removal method via the settings menu
The simplest method that works on most models with the current version webOS, is to directly manage network lists. You will need a remote control Magic Remote Or a standard remote with navigation buttons. First, you need to access the main settings menu.
Click the gear button or the button Settings on the remote control. In the menu that opens, find the section Net or All settings (gear icon in the upper right corner), then go to the subsection Connection. The current connection status is displayed here.
Select an item Wi-Fi connectionA list of available networks will open. Find the network you want to delete. On some interface versions, hovering over a network and pressing the center button or the three-dot button (additional options) will display a context menu.
- 🔍 Find the desired network in the list and click on it.
- ⚙️ Look for the "More" button or gear icon next to the name.
- ❌ Select the "Delete" or "Forget Network" option.
- ✅ Confirm the action in the dialog box that appears.
If the delete button is missing or inactive (grayed out), this means the system has marked this network as preferred or currently active. In this case, the standard method will not work, and you will need to use the alternative solutions described below.
☑️ Check before deletion
Method for renaming a network (SSID) on a router
This is the most effective and secure way to trick your TV into forgetting its old configuration. The method involves changing the wireless network name (SSID) in the router's settings. LG Smart TV It will look like a completely new network is coming out, as the old name will disappear from the airwaves.
You need to log into the router's admin panel via a computer or smartphone. The address is usually located on a sticker on the bottom of the device (e.g., 192.168.0.1 or 192.168.1.1). Find the wireless network section (Wireless or Wi-Fi) and change the parameter SSID NameAdd any character to the name, for example, "_new" or "2".
After saving the settings, the router will restart the Wi-Fi module. On your LG TV, go to the list of networks. The old network will no longer appear in the list of available or saved networks, as it is no longer broadcasting. You will only see the new network with the changed name. Connect to it by entering the password.
What should I do if my ISP doesn't allow me to change the network name?
If you're using a provider's router and access to its settings is blocked, call technical support. Your provider can remotely change the network name or temporarily disable Wi-Fi, which will also result in a disconnect and clear the TV's cache when you try to reconnect.
The advantage of this method is that it doesn't require resetting all TV settings. You retain all installed apps, logins, and personalization. MAC address The TV's settings will not change, so if your router has MAC filtering enabled, don't forget to add a new one (or update the old one) to the whitelist.
Resetting network settings on an LG TV
If changing the network name is not possible or does not help, you can use the reset network settings function. This option returns the connection settings to factory defaults, deleting all saved Wi-Fi profiles, wired connection settings (LAN) and passwords.
To do this, go to the settings menu. The path may vary depending on the version. webOS, but usually it looks like this: All settings → General → NetIn some models you need to select Additional settings at the bottom of the list.
Find the item Reset Wi-Fi settings or Clear connectionThe system will warn you that all network data will be deleted. Confirm the action. The TV may reboot or simply disconnect from the network.
| Action | Result | Impact on data |
|---|---|---|
| Forget network (via menu) | Deleting one profile | Safe for apps |
| Changing the router name | Creating a new profile | Complete safety |
| Reset network settings | Deleting all profiles | Safe for apps |
| Factory reset | Complete TV cleaning | Deleting all apps and accounts |
After the reset, you'll need to reselect your network from the list and enter the password. This often resolves issues with the communication module freezing, where the TV "sees" the network but can't connect. IP address.
Radical Method: Factory Reset
When the operating system software crashes webOS If the problem becomes critical and interferes with normal operation, a hard reset is necessary. This is an extreme measure that deletes not only network settings but also all user data.
Go to All settings → General. Find the item Factory reset (Initial Setup). The system will ask for a PIN code for confirmation. By default, this is often 0000, 1234 or 7777, if you haven't changed it before.
⚠️ Note: After performing a hard reset, your TV will return to its out-of-the-box state. You will need to reconfigure the language and time, accept the user agreements, and install all apps. Make sure you remember your account passwords.
This method is guaranteed to remove any erroneous network configurations, as it erases the entire memory section responsible for user settings. If this still doesn't help you forget the network or connect, the problem is most likely hardware-related. Wi-Fi module or requires reflashing the TV via USB.
Solving common connection errors
Even after successfully deleting and reconnecting the network, errors may still occur. A common error message is "No connection to server" or "Limited." This may be due to an incorrect date and time. Check that the clock is set correctly in the menu. General → Time and dateWithout correct time SSL certificates sites are not working.
Another common problem is frequency incompatibility. Older models LG may not support the 5 GHz band or standard WPA3If your router only broadcasts the new standard, your TV won't see it or won't be able to connect. Try separating the networks on your router (creating a separate one for 2.4 GHz) and connecting your TV to it.
- 📡 Check if your router has MAC address filtering enabled.
- 🔒 Make sure the encryption type is set to WPA2-PSK (AES).
- 🔄 Restart your router by unplugging it from the power outlet for 30 seconds.
- 📶 Move closer to the router to eliminate signal problems.
Is it possible to delete a network if the remote control does not work?
Navigating the menu without a remote control is difficult, but possible. Many LG models have a control joystick under the logo on the body. You can also download an app. LG ThinQ On your smartphone. If your phone and TV are on the same network (or your phone is connected via mobile data and your TV via LAN), you can try controlling the TV through the app. However, for the initial Wi-Fi connection, you won't be able to do without a remote control or a button on the TV.
Why does the TV forget the network after turning it off?
If network settings reset after each unplug, this may indicate a problem with the TV's internal memory or power supply. Also, check if you're using "Eco" or "Quick Startup" mode, which can interfere with saving settings. Try disabling "Quick Startup" in the energy saving settings.
Does removing a network affect subscriptions (Netflix, YouTube)?
No, deleting a Wi-Fi profile or even resetting network settings does not affect data within apps. Your accounts in Netflix, YouTube and other services will remain authorized. However, if you perform a full factory reset, you'll have to re-authorize all apps.
How to connect if the network name (SSID) is hidden?
To connect to a hidden network, select "Add hidden network" in the Wi-Fi list (usually at the bottom of the list). You'll need to manually enter the exact network name (SSID), select the security type (usually WPA2-PSK), and enter the password. Make sure you enter the correct letter size, as the system is case-sensitive.