Game console PlayStation 4 The router has long been a multimedia center for millions of users, but even such a reliable device sometimes experiences network connection issues. Often, the problem lies not with the router, but with the saved connection settings within the system itself, which can conflict when changing the provider or password. In such situations, the only reliable solution is to completely delete the old network profile, or, as users say, "forget" the network.
This process isn't always intuitive, as the delete button is hidden deep within the internet settings menu. Incorrect actions can cause the console to stop seeing available access points or endlessly attempt to connect to an inoperative profile. In this article, we'll detail how to forget a WiFi network on PS4, clear the network settings cache, and restore a stable connection to Sony servers.
Before you begin manipulating the menu, it's important to understand that resetting network settings will only affect your internet connection. Your game saves, installed applications, and user accounts will remain completely safe. However, if you use a static IP address or specific DNS servers, you'll need to re-enter them after deleting the old profile.
Why do I need to delete a network profile on the console?
Necessity delete network configuration This issue isn't limited to router changes. Sometimes the system accumulates cache errors, especially if you frequently move the console between locations or use a mobile hotspot. Old data can conflict with new DHCP settings, causing authorization errors or slow download speeds.
Additionally, if you've changed your Wi-Fi password and the console continues to attempt to log in with your credentials, it may block new connection attempts or create "hanging" connections. In this case, the "forget network" feature becomes critical to regaining access. PlayStation Network.
⚠️ Important: Before deleting the network, make sure you have the current Wi-Fi password on hand, as the console will ask for it again for authorization after the reset.
It's also worth noting that clearing the network list helps if you've switched from 2.4 GHz to 5 GHz, but the console is still stuck on the old, slower band. A forced reset forces the system to rescan the airwaves and select the optimal channel.
Preparing to reset network settings
To ensure the process goes smoothly and without unnecessary reboots, we recommend taking a few preparatory steps. First, make sure your router is turned on and within range. If you plan to immediately reconfigure the connection, an active internet connection from your ISP is essential.
Secondly, check if any games or system updates are downloading in the background. While deleting a network profile usually interrupts active connections, it's best not to risk the integrity of downloaded files. Close all applications and return to the console's home screen.
- 📡 Make sure your router is working properly and is transmitting a signal.
- 🔑 Prepare the correct password for your wireless network.
- 🎮 Close all active games and applications on your PS4.
- 🔌 Check that the console is not in rest mode.
If you use static IP address For port forwarding or other purposes, write down the current settings (IP, subnet mask, gateway, and DNS) before deleting. This can be done in the connection settings menu, by simply copying the numbers onto a piece of paper, or by taking a screenshot.
Step-by-step instructions: how to forget a WiFi network
Now let's move on to the actual execution of the task. Interface PlayStation 4 It's fairly logical, but the option you need is hidden in a submenu. Follow the instructions carefully to avoid getting confused.
First, go to the main menu and select the icon Settings (gear in the upper right corner). In the list that opens, find the section Net and press the X button on the gamepad. This is where all internet connection-related settings are located.
In the network menu, select the item Setting up an Internet connectionThe system will warn you that the connection will be interrupted—agree. Next, select the connection type. Use Wi-Fi. In the next step, select Custom Configuration method. This is key, as the uninstall option is often unavailable in automatic mode.
☑️ Network deletion algorithm
When the list of available networks appears, find the one you want to remove (it may be marked with a key icon or a check mark if it's already connected). Don't press X to connect! Instead, press the button Options (small button to the right of the touchpad) on the controller. A context menu will open, where you need to select Remove device or Forget the network.
⚠️ Note: The interface may differ slightly depending on the system software version, but the logic of actions via the Options button remains the same in all regions.
Re-configuring the connection after deletion
Once you've successfully "forgotten a WiFi network on PS4," the console will return to the list of available connections. Your network should now appear as a new one, with no saved settings. Select it from the list and press X.
The system will prompt you to enter a password. Be careful when entering characters, as case sensitivity is enabled by default. To simplify entry, you can use the app PlayStation App on a smartphone that allows you to enter text using the phone's keyboard.
Next, choose your IP address configuration method. For most home users, the following option is best: AutomaticallyIf you don't have specific requirements from your ISP, don't change the DNS and MTU settings, leave them as is. AutomaticallyThis will ensure the best compatibility with Sony servers.
| Parameter | Recommended value | When to change |
|---|---|---|
| IP address | Automatically | For static IPs only |
| DNS | Automatically | To speed up loading (Google DNS) |
| MTU | Automatically | If there are errors downloading large files |
| Proxy server | Do not use | Rarely, only in corporate networks |
After entering all parameters, the system will test the connection. If all steps are green, the issue has been resolved and the console is ready for online gaming.
Solving common connection errors
Even after successfully deleting a profile and re-configuring it, users may encounter error codes. For example, the error NW-31274-7 This often indicates a DNS issue. In this case, try entering Google's addresses (8.8.8.8 and 8.8.4.4) or Cloudflare's (1.1.1.1) in manual DNS settings.
If the console reports that it can't obtain an IP address, try rebooting the router by unplugging it for 30 seconds. Sometimes the problem lies in a full DHCP table on the router, and a simple reboot clears the queue.
- 🔄 Restart your router and console simultaneously.
- 📶 Bring the console closer to the router to avoid signal problems.
- 🛡️ Check if your router has MAC address filtering enabled.
- 🌐 Try using a LAN cable instead of Wi-Fi for diagnostics.
In rare cases, a full reset of network settings to factory defaults helps. To do this, see the section Net need to choose Restore default settingsThis action will reset all network settings of the console to their original state, as when you first turned it on.
What should I do if the error persists after reset?
If the error persists, try creating a new hotspot on your smartphone and connecting your PS4 to it. If the internet works via your phone, the problem is definitely with your router or ISP settings, not the console.
Optimizing Wi-Fi Signal for PlayStation 4
Model PS4 (especially the Fat and Slim versions) is equipped with a less-than-powerful Wi-Fi module, which often only operates in the 2.4 GHz band. This makes the console susceptible to interference from microwaves, Bluetooth devices, and neighboring routers.
To improve connection stability, try to place your console within line of sight of your router or minimize the number of walls between them. If your router is dual-band, make sure you're connecting to a 5 GHz network (if you have a PS4 Pro or are using an external adapter), as it has less noise.
It's also worth checking to see if your console is overheating. An overheated Wi-Fi module can cause an unstable signal and frequent disconnections. Ensure good ventilation around the device.
⚠️ Note: Router interfaces and PS4 firmware versions are subject to update. If you don't find a menu item, check the official documentation from Sony or your router manufacturer, as the location of options may change.
Is it possible to delete all Wi-Fi networks on PS4 at once?
Unfortunately, the PlayStation 4 system software doesn't provide a single-click option to bulk delete all saved networks. You'll have to delete each profile individually through the connection settings menu, selecting a specific network, and pressing the Options button.
Why doesn't PS4 see the 5GHz network after a reset?
The base PS4 and PS4 Slim models do not support the 5 GHz band at the hardware level. Only the PS4 Pro version is capable of operating in this band. If you have a regular Slim or Fat model, the console will only see 2.4 GHz networks.
Will deleting the network reset my game saves?
No, deleting a network profile only affects your internet connection settings. All your game saves, trophies, installed applications, and user accounts will remain intact.
How do I find the MAC address of the router configuration console?
The MAC address can be found in the menu Settings → System → System Information. It will indicate the address for the wired (LAN) and wireless (Wi-Fi) connection.