Modern smart TVs LG Smart TV TVs have the ability to remember multiple wireless networks, which is convenient if you frequently change locations, but can become a problem if your router settings change or you're selling the device. Users often encounter a situation where the TV persistently tries to connect to an old network with an incorrect password, ignoring new settings. In such cases, it's necessary to forcefully delete the connection profile from the device's memory.
The process of deleting wireless network data is not always obvious, as the menu WebOS There is no one universal "Forget" button for all situations. Reset network settings This may be necessary after replacing your provider's equipment or changing your router's broadcast frequency. It's important to understand that simply disabling the Wi-Fi module doesn't delete saved logins and passwords, so a more in-depth approach to system configuration is required.
In this guide, we'll cover all available methods: from standard uninstallation via the menu to a complete network reset. We'll also cover the nuances of working with different operating system versions. LG WebOS, which may differ in interface. Correctly following these steps will help restore a stable internet connection.
⚠️ Important: Before performing a factory reset, make sure you have the current password for your Wi-Fi network, as after the procedure the TV will be "cleaned" and will require re-authorization.
Why do I need to delete a Wi-Fi network profile?
The main reason why owners Smart TV The problem of forgetting the network is rooted in changes to the router configuration. If you change the network name (SSID) or encryption type, the TV may continue to try to connect using old cached data. This leads to endless connection loops and errors that interfere with content viewing.
Another important aspect is security. When selling or transferring a TV to a new owner, it's crucial to delete all personal data, including connection history. Deleting a Wi-Fi network does not delete app accounts, but is part of the process of clearing personal data. Left-behind profiles may allow a new owner to access your local network if it is not protected with additional means.
Deleting a profile is also necessary when switching to a new router with the same network name but different settings. The TV may confuse the characteristics of the old and new equipment, causing IP address or DNS conflicts. In such cases, completely clearing the network list is the most effective solution.
- 🔄 Changing the password or wireless network name requires updating the data in the TV's memory.
- 🛡️ Selling your device necessitates deleting all traces of your home network for security.
- ⚡ IP address conflicts are often resolved by completely resetting the network module.
Standard removal method via the settings menu
The easiest way to forget the network on TVs LG The process involves using the standard settings menu. The interface may vary slightly depending on the model year, but the logic remains the same. You will need a remote control. Magic Remote or a standard IR remote control.
To begin, press the settings button (gear) on the remote to open the quick menu. Select All settings or Advanced Settingsto access the full system configuration menu. Here, we're interested in the section responsible for connections.
Depending on the version WebOS, the path may look like this Connection → Wi-Fi or Network → Wi-Fi ConnectionOnce you've entered the list of available networks, you'll see your current network with the "Connected" status and other saved profiles below.
Find the network you want to delete. In some software versions, next to the network name there may be a gear icon or an "Advanced Wi-Fi Settings" button. Clicking it will take you to a detailed menu, which often includes an option Delete network or Forget Network.
⚠️ Note: On some LG TV models, the option to delete a specific network may not be directly accessible. In this case, the system will only offer to disconnect, but will not permanently forget the network. This is an interface limitation, not a bug.
Using My Connections to Manage Networks
In newer TV models LG with the operating system WebOS 4.0 Connection management has been moved to a separate, convenient section. This method often allows for more flexible management of the list of saved devices and networks.
Go to the main menu and find the icon My connections (My Connections) or similar in the app launcher. This displays all active and saved signal sources. Select a section Wi-Fito see the list.
Sometimes, simply selecting a network and pressing the red button on the remote (often marked with a cross or delete icon) will bring up the context menu. If this isn't possible, try holding the select button for a few seconds.
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If there's no delete button in the "My Connections" list, your model requires a full network settings reset, which is discussed below. Don't search for hidden menus, as the functionality is strictly regulated by the manufacturer.
Complete reset of TV network settings
If deleting a specific network using standard methods fails, the only reliable solution is a complete network reset. This operation will return all connection parameters to factory defaults, removing All saved Wi-Fi profiles and wired connection settings.
To perform a reset, go to All Settings → General → NetworkIn some software versions the path may be Support → Reset network settings or General → Factory Reset (Be careful, the second option will delete all data from the TV, not just the network).
Find the item Reset Wi-Fi settings or Clear Wi-Fi Connection ListThe system will warn you that all saved networks will be deleted. Confirm the action by entering your PIN if requested (the default is often 0000, 0410, or 7777, but it's best to check the documentation).
Once the procedure is complete, the TV will reboot the network module. You'll need to find your network again in the list of available networks and enter the password. This is guaranteed to resolve the issue of "remembering" old, incorrect settings.
Action
Result
Password requirement
Disabling Wi-Fi
The module is turned off, the network is in memory
No
Remove network (if available)
Profile deleted, others saved
No
Reset network settings
ALL networks and IP/DNS settings have been removed.
Yes (for new connection)
Factory reset
Complete TV cleaning (including apps)
Yes (for all services)
Troubleshooting connection issues after a reset
After you've forgotten a network and are trying to reconnect, new difficulties may arise. Often, the problem isn't with the TV, but with router settings that are incompatible with the module. Wi-Fi TV LG.
Make sure your router isn't using "5 GHz Only" mode if your TV is older and only supports 2.4 GHz. It's also worth checking if MAC address filtering is enabled on your router, which could block the device after resetting its network IDs.
If your TV sees the network but doesn't connect, try manually entering the DNS addresses. Go to Settings → Network → Advanced Wi-Fi Settings, uncheck "Automatically" and enter Google's DNS: 8.8.8.8 And 8.8.4.4.
Hidden DNS settings
Changing your DNS can help if your ISP blocks certain services or if you're experiencing errors checking for software updates. This is a safe procedure and won't void your warranty.
In rare cases, changing the broadcast channel on the router helps. TVs LG Sometimes channels above 11 in the 2.4 GHz band perform poorly. Switching the router to channels 1, 6, or 11 may stabilize the connection.
Updating software to fix bugs
Problems with remembering networks and cyclic reconnection are often software bugs that developers LG Electronics Fixes are provided in updates. If your TV hasn't been updated in a while, it's worth checking for a new firmware version.
To update, go to All Settings → Support → Software Update. Select Checking for updatesIf the TV is connected to the internet (at least via a mobile hotspot if your home Wi-Fi isn't working), it will download and install the latest version.
If you can't update via Wi-Fi due to connection issues, you can use the USB update method. Download the firmware file for your model from the official support website. LG, place it in the root of the flash drive and run the update through the menu Additional options.
After a system update, the network stack reboots, and many errors related to caching old networks disappear. This is especially true for 2018-2020 models, where issues with WPA3 security protocols were identified.
Diagnosing Wi-Fi Module and Hardware Problems
If none of the software methods help you forget the network or connect to a new one, there may be a hardware problem with the Wi-Fi module. Symptoms include a grayed-out Wi-Fi icon, an inability to turn on the module, or constant freezing when scanning for networks.
Try a full reboot: turn off the TV with the remote, then unplug it from the power outlet for 2-3 minutes. This will allow the capacitors to discharge and clear errors in the communication module's non-volatile memory.
In some cases, disabling the function helps Quick Start+ (Quick Start). This feature puts the TV in sleep mode, which sometimes leads to errors accumulating in the network module. Disable it in the menu. General → Additional and perform a full reboot.
⚠️ Note: The menu interface and item names may change with software updates. If you don't find an exact match, look for synonyms or sections with similar functionality in the general settings.
Frequently Asked Questions (FAQ)
Is it possible to delete a Wi-Fi network if the TV is not connected to it?
Yes, previously used profiles often appear in the list of available networks. Find the desired network in the list, click the login or settings button (often a red button or gear), and select "Delete" or "Forget." If this option isn't available, a full network settings reset will help.
Will deleting the network reset app settings (YouTube, Netflix)?
No, deleting a Wi-Fi profile or even completely resetting network settings does not affect installed apps or your accounts within them. However, if you perform a Factory Reset, all apps and logins will be deleted.
Why doesn't my LG TV remember the new password after reset?
This could be due to a typing error (check the capitalization), incompatible encryption type (try changing the router from WPA3 to WPA2), or the TV's memory being full. In the latter case, a full system reset will help.
How do I connect to Wi-Fi if the remote control doesn't work?
It's difficult to navigate the menu without a remote control, but you can try using the app. LG TV Plus On your smartphone. If the TV and phone are on the same network (or the phone is connected to a hotspot shared by the phone if the TV is connected via cable), you can emulate the remote and navigate to the settings.