It's common to urgently need to connect a new device to your home network but hopelessly forget the access key. Subscribers often lose stored data or can't remember the combination they set during initial setup. For MGTS, the recovery process depends on the router model and connection type.
There are several proven ways to restore wireless network access without calling a technician. You can use physical access to the device, the personal account interface, or even the operator's mobile app. It's important to understand that the approach will differ for GPON fiber lines and older FTTB connections.
In this article, we'll cover all the current methods in detail to help you quickly resolve the issue. We'll cover factory defaults, how to view saved keys in Windows, and the hard reset procedure. We'll also cover the security of your home network after changing your data.
Find the password on the router case and in the documentation
The easiest and fastest way to find out your login details is to inspect the device itself. Most modern MGTS routers, especially models Eltex, Sercomm or Adsl, have a special sticker on the bottom or back panel. It contains the factory settings, including the SSID (network name) and default security key.
If you still have the sticker and have never changed your wireless network settings yourself, the information there will be up to date. Pay attention to the field WPA Key, Password or Wireless KeyThis is the exact character combination required for connection. However, if the installation wizard changed the default settings during installation, this method will not work.
⚠️ Please note: The factory password is only valid until the first reset of the device. If a family member or a technician has previously changed the security settings, the information on the sticker will become invalid.
It's also worth checking your contract with your provider or the certificate of completion. Sometimes, technicians record changed parameters on paper, which are kept by the subscriber. Searching through archived documents can save time accessing the router settings.
Restoring access through your MGTS personal account
For subscribers connected via GPON (fiber optic) technology, there's a convenient way to manage the network through your personal account on the provider's website. This method not only allows you to find out your current password but also set a new one, more complex and memorable. To log in, you'll need to log in using your account number or phone number.
After logging in, find the section responsible for managing your home network. The interface may be called "My Wi-Fi," "Equipment Management," or "Router Settings." Your network name and current access key are displayed there. You can copy it or replace it with a new one.
⚠️ Please note: The personal account interface and available features may be changed by the provider during platform software updates. If you don't find the button you need, check the current menu location in the help section of the MGTS website.
Using your personal account has several advantages over manually entering settings. You're guaranteed to avoid typing errors, as you can simply copy and paste the string. Furthermore, changes are applied instantly and synced across all connected devices.
Viewing a saved password on a Windows computer
If you already have a Windows laptop or desktop computer connected to your Wi-Fi network, the operating system stores the access key in its registry. This makes it easy to recover a forgotten combination without having to access the router's settings. The process varies slightly depending on the OS version, but the general principle is the same.
First, open the Network and Wi-Fi Control Panel. In Windows 10 and 11, you can do this via Settings → Network and Internet → Change adapter settings. Find the icon for your wireless connection, right-click it, and select Status. Then click Wireless Network Properties.
In the window that opens, go to the "Security" tab. You'll see the "Network Security Key" field, where the symbols are hidden by asterisks. To see them, simply check the box next to the item. "Show input characters"The system may ask you to confirm administrator rights.
☑️ Check on your computer
An alternative method for advanced users is to use the command line. This method is universal and works even if the graphical interface isn't working correctly. Open the command line as administrator and enter the command to view profiles.
netsh wlan show profile name="Your_Network_Name" key=clearIn the command output, find the line "Key Content." This is where the password you're looking for will be displayed in cleartext. This method is especially useful if you need to quickly find the data without having to navigate through the settings menu.
Login to the router's web interface to check the settings
If the previous methods don't work, the only option is to directly log into the router's admin panel. To do this, the device must be connected to the computer via cable or Wi-Fi (if at least one device has access). Enter the router's IP address in the browser's address bar, usually 192.168.1.1 or 192.168.0.1.
The system will request a login and password to access the settings. The admin/admin or admin/password pairs are commonly used. For MGTS equipment, login information may be unique and located on a sticker underneath the device (separate from the Wi-Fi dongle). Be careful: the Wi-Fi password and the router login password are different.
After successful authorization, find the section Wireless, WLAN or "Wireless Network." Inside, you'll find a subsection called "Security." This is where the current encryption type (WPA2-PSK) is displayed, along with the password itself in a text field. You can change it and save the settings by clicking "Apply" or "Save."
| Router model | Entrance address | Default login | Default password |
|---|---|---|---|
| Eltex NTU-RG-140 | 192.168.1.1 | admin | admin (or from the sticker) |
| Sercomm S1010 | 192.168.1.1 | admin | admin |
| Adsl D-Link | 192.168.0.1 | admin | admin |
| Upvel UR-341AN4G | 192.168.10.1 | admin | admin |
What to do if the address 192.168.1.1 does not open?
If the default address doesn't point to the interface, check the IP settings on the network card. It should obtain an address automatically (DHCP). You can also find the default gateway address using the ipconfig command in the command line (Default Gateway parameter).
Resetting the MGTS router to factory settings
If the password is lost and access to the settings is impossible (for example, the administrator password is forgotten), the only drastic solution is a reset. This procedure will return the router to its out-of-the-box state. All personal settings, including the network name, Wi-Fi password, and PPPoE/VLAN settings, will be deleted.
On the back of the device, locate the recessed hole marked Reset or DefaultTo reset, press it with a paperclip or toothpick and hold it for about 10-15 seconds until the indicators flash simultaneously. After this, the router will reboot.
⚠️ Please note: After resetting, your internet may stop working if your provider uses MAC address binding or requires specific VLAN settings. Please be prepared to call MGTS technical support to reactivate your equipment.
After rebooting, the network will appear with the name and password listed on the factory sticker. Once connected, you can log in to the web interface with the default credentials (admin/admin) and reconfigure the wireless connection, creating a new, secure password.
Setting up a new password and network security
After restoring access, we strongly recommend setting a new password. Standard combinations are easily brute-forced by attackers using specialized software. A strong password must contain at least 8 characters, including uppercase and lowercase letters, numbers, and special characters.
In the router security settings, select the encryption type WPA2-PSK or WPA3If your equipment supports the new standard, avoid using the outdated WEP protocol, as it can be cracked in minutes, even by an inexperienced user.
Don't forget to update your password periodically, especially if guests regularly connect to your network. You can also set up a guest network in the router interface with limited access to local resources, which will increase the overall security of your data.
Frequently Asked Questions (FAQ)
Is it possible to recover an MGTS password via a mobile app?
Yes, if you have the MGTS or My MGTS app installed and logged in. The service management section often includes a "My Wi-Fi" option, where you can view or change your password without logging into the router's web interface.
What should I do if the password sticker has worn off?
If the sticker is illegible and the default admin/admin keys aren't working, resetting the router with the Reset button will help. After that, the factory settings will be restored, which can be found online for your exact router model (e.g., Eltex NTU-RG-140G).
Does changing your Wi-Fi password affect your internet speed?
No, the password itself doesn't affect speed. However, if you change the encryption type from WPA2 to the older WEP or vice versa, this could theoretically impact the connection speed of older devices, but the difference is negligible for modern equipment.
Do I need to reconfigure my TV after changing my password?
Yes, all devices connected to the Wi-Fi network will lose their connection. You'll need to go to each TV, smartphone, or laptop and enter the new password in the wireless network settings.