You bought a new one LG Smart TV Or moved to a new apartment, but the TV stubbornly doesn't detect the home network? Or the internet suddenly went out on the old one? LG, even though the router is working properly? Problems connecting to Wi-Fi — is one of the most common reasons for contacting support. In 80% of cases, the solution takes less than 5 minutes if you know where to look for the necessary settings.
In this article you will find step-by-step instructions for all modern models LG (starting from webOS 3.0 and newer), including televisions with Magic Remote And without it. We'll cover not only standard connections but also rare cases, such as when the Wi-Fi button is grayed out, the network isn't displayed in the list, or manual IP configuration is required. You'll also learn how to boost a weak signal and what to do if your TV "forgets" the network password after an update.
Don't have time to read everything? Use quick menu below to get to your situation:
1. Where is the Wi-Fi button in the LG Smart TV menu?
Depending on the version webOS The path to the network settings may differ. For older models (2016–2018) the interface is simpler, the new ones (2020–2026) - additional options have been added, such as Wi-Fi Direct or Guest networkHere's a universal way to find a section:
- 📺 For TVs with Magic Remote: press the button
⚙️ Settings(gear) → selectAll settings→ go toNet→Connecting to Wi-Fi. - 🎮 For remotes without Magic Remote: click
SETTINGS(orHOME) → use the arrows to select⚙️ Settings→Net→Wi-Fi. - 🖥️ If you have a model with webOS 6.0+ (2021–2026): the path may look like this:
Settings → Connections → Wi-Fi.
Don't see the item Wi-Fi? Maybe on your TV. The wireless network adapter is disabled (This happens after a reset or update). To activate it:
- Go to
Settings → General → About TV → Product Information. - Check the line
Wi-Fi- if it's thereOff, click on it and confirm switching on.
2. Standard Wi-Fi connection: step by step
If the adapter is enabled and the network is visible in the list, further steps should take no more than a minute. Follow the instructions:
- On the menu
Wi-FiSelect your network from the list. If it's not there, clickRefresh the list(circle arrow in the upper right corner). - Enter your Wi-Fi password. Attention: The keyboard on your TV screen may differ from your usual one! To switch between uppercase and lowercase letters, use the
⇧on the remote control. - Click
Connectand wait for the messageConnectedIf an error occurs, see section on problem solving.
🔹 Advice for dual-band router owners: If your network is shown twice (eg. MyWiFi_2.4G And MyWiFi_5G), choose 2.4 GHz networks. Many models LG (especially before 2020) do not support 5 GHz or work with it unstably.
The remote control is charged (the indicator is green)
The router is turned on and distributing Wi-Fi (check on your phone)
The TV is within the network coverage area (no further than 10 meters from the router)
The Wi-Fi password is written correctly (case is important!)
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3. Manual connection: if the network is not visible in the list
Sometimes your network doesn't show up in the available connections list, even though it works on other devices. There are several possible causes:
- 🔌 The network is hidden (the mode is enabled in the router settings)
Hide SSID). - 📶 The signal is too weak (the TV is too far from the router or there is interference).
- 🔒 An incompatible encryption type is used (e.g.
WPA3on older models LG).
To connect manually:
- In the Wi-Fi menu, select
Add a network manually(orOther networks). - Enter exact network name (SSID) — exactly as it is specified in the router settings (including spaces and case!).
- Select security type:
WPA2-PSK— the most common option.WPA/WPA2-PSK- if you are not sure.Open- only if the network is passwordless (unsafe!).
How do I find out my network name (SSID) and encryption type?
If you don't remember the network name or security type, check them on another device (phone, laptop) connected to this Wi-Fi:
- On Android:
Settings → Wi-Fi → ⚙️ Near your network → Advanced. - On iPhone:
Settings → Wi-Fi → ⓘ next to network. - On Windows:
Control Panel → Network and Internet → Network and Sharing Center → network name (link).
The encryption type is usually specified in the line Security or Security.
4. Solving common connection errors
If you see an error message after entering your password, don't rush to reset your settings. First, check these points:
| Error on the screen | Possible cause | Solution |
|---|---|---|
Failed to connect to the network |
Incorrect password or security type | Check the case of your password. Try changing the encryption type on your router to WPA2-PSK. |
IP address not received |
DHCP failure on the router or MAC address blocking | Reboot your router. If that doesn't help, reconfigure it. static IP manually (see below). |
Weak signal or No connection |
The TV is too far from the router. | Use repeater Or connect via cable. Changing the Wi-Fi channel on your router (select 1, 6, or 11 for 2.4 GHz) may also help. |
Wi-Fi is disabled (gray) |
The adapter is deactivated or there is a software failure. | Plug the adapter in Product details (See Section 1). If this doesn't help, reset your network settings. |
🔧 How to set up a static IP: If your TV doesn't receive an address automatically, assign it manually. To do this:
- In the Wi-Fi menu, select
Additional settings(orIP settings). - Switch
Obtaining an IPonManually. - Enter your details:
IP address:192.168.1.X(where X is a number from 10 to 99, not occupied by other devices).Subnet mask:255.255.255.0.Gateway:192.168.1.1(or another address of your router).DNS:8.8.8.8(Google) or1.1.1.1(Cloudflare).
5. Connection features on different LG models
Firmware and hardware for televisions LG Vary significantly depending on the year of manufacture. Here are the key details:
- 📼 Models 2016–2019 (webOS 3.0–4.5):
- They don't support it.
WPA3- useWPA2. - They may not see the network
5 GHz(check your router settings). - Not on the menu
Wi-Fi Direct.
- They don't support it.
- 🖥️ Models 2020–2022 (webOS 5.0–6.0):
- Support
5 GHz, but may lose connection when the signal is weak. - There is a function
Auto-connectionto saved networks. - Some firmware versions have a bug: after updating, Wi-Fi settings are reset.
- Support
- 🎮 Models 2023–2026 (webOS 7.0+):
- Support
Wi-Fi 6(if the router is compatible). - Automatic switching between
2.4 GHzAnd5 GHz. - There is a real-time network diagnostics (
Checking the connection).
- Support
Important for 2020-2021 TV owners: if after updating the firmware to webOS 6.0 Wi-Fi is gone, reset network settings Settings → Network → Reset network settingsThis is due to changes in adapter drivers in new software versions.
6. How to boost Wi-Fi signal for LG TV
If the TV connects to the network, but the video is slow and applications take a long time to load, the problem is weak signalHere are ways to improve your connection:
- 📡 Move the router: Place it closer to the TV (ideally within 5 meters) and 1–1.5 meters above the floor. Avoid obstacles such as concrete walls, metal cabinets, and aquariums.
- 🔄 Change Wi-Fi channel: Select a channel in the router settings
1,6or11For2.4 GHz(they intersect the least). To do this:
192.168.1.1 → Wireless Mode → Channel Settings → Select Manually
- 🛡️ Use a repeater or mesh system: If the router is far away, install a signal booster (for example, TP-Link RE605X). For LG Smart TV It is better to choose repeaters with support
Mu-MIMO. - 🔌 Connect via cable: If wired access is possible, use
LAN cable(even LG OLED 2023 does not lose speed compared to Wi-Fi 6).
⚠️ Attention: if you use powerline adapters (Internet transmission via electrical wiring), make sure the TV and adapter are connected to the same phase of the power line. Otherwise, the speed will be below 10 Mbps.
7. Resetting network settings and extreme measures
If all else fails, reset your network settings to factory defaults. This will delete all saved connections and passwords, but it often resolves issues with gray Wi-Fi or constant disconnects.
🔄 How to reset network settings:
- Go to
Settings → Network → Additional settings. - Select
Reset network settings(orRestore default settings). - Confirm the action. The TV will reboot.
🚨 Extreme measures (if Wi-Fi does not turn on at all):
- 🔧 Update firmware: Download the latest version of the software from the website LG onto a flash drive and update the TV manually through
Settings → General → Software Update. - 🔄 Reset your TV to factory settings:
Settings → General → Factory Reset. Attention: This will delete all apps and accounts! - 🛠️ Check the hardware: If the Wi-Fi adapter is physically damaged (for example, after a fall), contact a service center. Symptoms: the Wi-Fi button is grayed out even after a reset, and the TV cannot find any networks.
FAQ: Frequently Asked Questions about Wi-Fi on LG Smart TVs
🔹 Why can't my LG TV detect the 5 GHz network?
Most likely, your model does not support this frequency. Check the specifications on the website. LG by model number (located on the sticker on the back of the TV). Even if support 5 GHz stated, try:
- Change the channel on the router to
36–48(they work better with LG). - Disable
80 MHzin the router settings (use20/40 MHz).
🔹 Is it possible to connect an LG Smart TV to Wi-Fi without a remote?
Yes, there are three ways:
- Via the app LG ThinQ: Download it to your phone, connect to the same network as your TV, and control it like a remote control.
- Via HDMI-CEC: If the TV is connected to a set-top box or receiver, some commands (on/off, navigation) can be sent from their remote controls.
- Via the keys on the TV: There is a button on the back panel
JOYSTICK(or touch keys) - you can use it to open the menu and connect to Wi-Fi.
🔹 My TV connects to Wi-Fi, but the internet isn't working. What should I do?
The problem may be with your router or your ISP. Check:
- Does the Internet work on other devices (phone, laptop)?
- Is the router blocking the TV's MAC address (check in
MAC filtering). - Are your DNS settings wrong? Try entering them manually.
8.8.8.8(Google) or1.1.1.1(Cloudflare).
If nothing helps, reboot the router (unplug it from the power outlet for 30 seconds).
🔹 How do I find the MAC address of my LG Smart TV's Wi-Fi adapter?
The MAC address is needed for connecting to the router or diagnosing problems. To find it:
- Go to
Settings → Network → Network Status. - Select
Wi-Fi(even if not connected). - The MAC address will be listed in the line
MAC address(orPhysical Address).
📌 Advice: If you need to copy the MAC address, take a picture of the screen - in webOS There is no text copying function.
🔹 Can I use an LG TV as a Wi-Fi repeater?
No, TVs LG do not support repeater or access point mode. However, you can:
- Connect to TV external USB Wi-Fi adapter (only for models with USB port and support LG USB Wi-Fi Adapter).
- Use prefix (For example, Apple TV or NVIDIA Shield), which distributes Wi-Fi.
If your question is not covered in the FAQ, check official documentation to your model on the website LG or contact support with the following information:
- TV models (eg LG OLED55C2).
- Firmware versions (
Settings → General → About TV). - The exact text of the error (if any).