Modern MTS mobile internet users often find themselves in a situation where they urgently need to clarify the details of their current tariff plan. This may be necessary when planning a communication budget, before traveling abroad to understand roaming terms, or when upgrading to a more affordable service package. Tariffs The landscape of home and mobile phone services is constantly changing, with new options emerging and terms and conditions of existing ones changing, making it critical to have up-to-date information about your number.
There are several proven ways to get comprehensive information about your current tariff, and the choice of a specific method depends on your personal preferences and available means of communication. Some people prefer fast USSD commands, which work even without internet access, while others rely on the visual interfaces of mobile apps or web versions of their personal accounts. Regardless of the chosen path, it's important to understand that balance And the rest of the packages data isn't the only thing you should know about your plan.
In this article, we'll take a detailed look at all the available action algorithms for MTS subscribers. We'll cover not only the standard procedures, but also the nuances that may arise when using various devices, whether it's a smartphone or a mobile phone. Android, iOS or a simple push-button phone. Understanding your plan structure will help you avoid unpleasant surprises when you're charged.
⚠️ Please note: Application interfaces and menu item names may differ slightly depending on the operating system version of your device and the current version of MTS software.
Using USSD commands for quick verification
The fastest and most universal way to find out the tariff name and its main characteristics is to use USSD requestsThis method doesn't require an internet connection and works even in areas with poor signal strength, where web pages may not load. Simply dial the appropriate number combination on your phone's keypad and press the call button.
MTS subscribers have several key commands, each of which displays specific information on the screen. The primary code for checking the current tariff plan is *111*59#After submitting this request, you will immediately receive an SMS message or pop-up window with the name of your plan, its description, and possibly an offer to upgrade to another plan. It's also helpful to know the code. *100#, which displays the main balance and the remaining minutes, SMS and gigabytes.
It's worth noting that on some tariff plans, especially archive or corporate ones, standard commands may work differently or be blocked. In such cases, the system may offer to send a free SMS to retrieve information. USSD requests are processed by the operator's server in real time, so the response comes almost instantly, which makes this method indispensable in emergency situations.
If you are using a plan that requires hourly payment or specific conditions, the team *111*59# It should still show the basic package name. However, it's best to check the details of the package, such as internet speed after the package is depleted or unlimited data for certain apps, in other ways, as this information may not fit in a short USSD response.
Checking through your Personal Account on the website
The most complete and detailed information about connected services is provided by the operator's official website. Login Personal account Allows you to view not only the plan name but also the full connection history, archived plans, and expense breakdowns. This is the ideal tool for those who appreciate in-depth analysis of their expenses and data usage.
To log in, go to the official MTS website and log in using your phone number. You can log in using the SMS code sent to your number or using a password if you've set one previously. After successful authorization, the main control panel will open, where the exact name of your tariff plan will be displayed at the top of the screen or in the "My Tariff" section.
- 📱 Click on the plan name to see its full description and terms.
- 💰 Check the "Finance" section for a detailed analysis of subscription fee deductions.
- 📦 In the "Services" section, you can see all connected paid and free options.
- 🔄 The option to change your tariff or connect additional packages is also available here.
☑️ Check your tariff in your Personal Account
A key advantage of the web version of your personal account is the ability to download call and expense reports in Excel or PDF format. This allows you to analyze which services are impacting your budget. Additionally, in the section Tariff Archive You can find the terms of your current plan even if it is no longer sold to new subscribers, which is often necessary when resolving disputes with the operator.
⚠️ Please note: If you are roaming, accessing your account via mobile data may incur a fee. We recommend using Wi-Fi to save money.
Mobile application "My MTS"
The most convenient and modern way to manage your number is to use the official mobile application My MTSIt is available for download in stores. Google Play, App Store And AppGalleryThe app offers the same functionality as the web version, but in a more smartphone-friendly format, allowing you to manage services with just a few taps.
After installation and authorization (which often happens automatically if you're using a mobile network, or via SMS code), a summary is displayed on the main screen. You'll see your balance, remaining packages, and, most importantly, the name of your current plan. Tapping the plan icon takes you to the management menu, where you can see the migration date, renewal terms, and available upgrade options.
Advantages of an app over a website
The app is faster, has biometric authentication (FaceID, TouchID), and can work offline to view previously downloaded tariff data.
The app also lets you customize desktop widgets so you can always see your balance and plan name without opening the app. This is especially convenient for tracking expenses. mobile application It is regularly updated, adding new sections, such as MTS ecosystem services, integration with online cinemas and music services, the terms of which can also affect the overall bill.
In the "Services" section within the app, you can find a detailed description of each connected service. If you have connected superadjective or a video service subscription, this is where the next charge will be indicated and how much it will be. This helps prevent situations where the user forgets they have a subscription and is surprised by the charges.
Call support and voice menu
If you find digital communication difficult or prefer face-to-face communication, you can always call customer support. For MTS subscribers, the customer support number is 0890 (free from mobile) or 8 800 333 0890 (from any phone). Call center operators have access to complete information about your number and can not only tell you the rate but also explain the complex terms and conditions.
When you call, you'll first be taken to a voice response (IVR). The system will automatically identify your number and may offer to listen to your balance and plan information without connecting to an operator. This usually involves pressing a specific number dictated by the robot. This is a quick way to get an automated response if you simply need to know your plan.
- 🎧 Listen to the greeting and menu to select the desired section.
- 🗣️ To connect with a live operator, you usually need to press
0or say the command "Operator". - 🆔 Be prepared to provide your passport details or a code word to confirm your identity.
- 📝 Write down the operator's name and the call time in case of any disputes.
Speaking with a live operator is useful if your plan has complex conditions, such as those dependent on time of day or location. A support specialist can explain why funds were debited at a specific time and offer advice on how to optimize costs. However, it's important to remember that during peak hours, wait times can be significant.
SMS requests and alternative methods
In situations where the internet is down and USSD codes aren't processed for some reason (for example, due to maintenance on the operator's side), you can use SMS requests. This is a less popular but reliable method. To check your balance and plan, sending a text message is often used. BALANCE or INFO to a short number 111.
In response, you will receive an SMS with your account status information. While the plan name may not always be explicitly stated in the SMS text, it often contains a link or code that, if clicked (if possible), will open a page with details. There are also special service SMS commands for specific requests, but it's best to check the relevance of these on the website, as they are subject to change.
Another alternative method is to use chatbots in messengers. MTS has official bots in Viber, Telegram And WhatsAppOnce you've started a conversation with the bot, you can send the "Rate" command or select the corresponding option from the menu. Bots work quickly and often provide information in a more convenient format than dry SMS messages.
Comparison of tariff checking methods
To help you choose the right method, we've prepared a comparison table. It will help you understand which method will be most effective in your situation, based on available resources and the urgency of obtaining information.
| Way | Internet access is needed | Speed | Detailed information |
|---|---|---|---|
| Personal account (website) | Yes | High | Maximum |
| My MTS application | Yes (for entry) | Very high | Full |
| USSD command | No | Instant | Basic |
| Call the operator | No | Depends on the queue | Full + consultations |
As you can see from the table, the best options for quick checks on the go are: USSD codes or app widgets. If you want to analyze your plan, compare it with other offers, or enable new options, then an indispensable tool will be Personal account or mobile application.
Frequently Asked Questions (FAQ)
Is it possible to find out the tariff using another person’s number?
For privacy reasons, it's impossible to find out someone else's exact plan without access to their phone number or Personal Account. However, there are caller ID services that can show an approximate plan type (for example, "unlimited") if the user hasn't hidden this information in their profile settings.
What to do if the USSD code doesn't work?
If the team *111*59# If the connection isn't working, check if there's a network signal. Try restarting your phone. If the problem persists, your number may be restricted or you're on a corporate plan with special settings. In this case, it's best to call support.
Does the tariff change automatically?
Some MTS tariff plans have automatic renewals or terms that change after one year of use. Your tariff may also change if you've used up your data plan and activated a paid plan. Always check the terms of your specific plan in your Personal Account.
How do I know when my tariff will expire?
The billing period end date (when the subscription fee is charged) is always displayed in the My MTS mobile app and in your Personal Account on the website. This date usually coincides with the plan activation date or SIM card activation date.
Is it possible to return to the old tariff if it is archived?
It's officially impossible to revert to an archived plan that's no longer available. However, in some cases, the operator may offer a current plan with similar terms or a special option to compensate for the change. This issue can be resolved individually through a support operator.