Forgetting your home Wi-Fi password is a familiar situation for many. It's especially frustrating when it comes to your ISP's network. Metro network, where standard recovery methods may not work due to specific equipment and plans. Unlike routers purchased independently, devices from a provider often have unique settings, a locked web interface, or are linked to a personal account.
In this article we will look at all possible ways — from official (through support or your personal account) to technical (resetting the router or connecting via cable). Important: some methods may require access to 192.168.0.1 or 192.168.1.1, but not all routers Metro network allow you to access settings without authorization. Also note that Attempts to hack other people's networks are illegal - this article is intended only for restoring access to YOUR Wi-Fi.
If you rent a router from your provider, the most reliable option is to call customer support. But what if you can't reach them and need internet urgently? Below are step-by-step instructions for various scenarios.
1. Check the sticker on the Metroset router
The easiest way is to look at the factory settings on the device itself. Most routers Metro network (for example, models Sercomm RV6699, Huawei HG8245H or Eltex NTU-RG-1402G-W) have a sticker on the bottom or back panel with:
- 🔑 SSID (Wi-Fi network name) - usually starts with
Metro-orMSK-; - 🔐 Wi-Fi Key/Password/Network key - this is the password;
- 🌐 IP address to enter settings (usually
192.168.0.1or192.168.100.1).
If the sticker is worn off or missing (for example, on rented devices), try shining a flashlight on it at an angle—sometimes the symbols become visible. Also, check the router box—it may contain duplicate information.
⚠️ Attention: On some models Metro network (For example, ZTE H298A) The password on the sticker may be encrypted or changed by the provider after setup. In this case, this method will not work.
2. Password recovery through your Metroset personal account
If the router is linked to your contract, you can view the Wi-Fi password in personal account On the provider's website. Instructions:
- Go to Metroset official website (or use the mobile app Metroset Online).
- Log in using your phone number or login from your contract.
- In the section
Services → Internetfind the block Wi-Fi settings. - The current one will be displayed here SSID And password (may be hidden under the "Show" button).
If there's no Wi-Fi section, your plan doesn't include this option, or your router isn't linked to your account. In this case, please contact support via chat in your personal account or by phone. 8 (495) 780-77-70 (for Moscow).
| Router model | Does it support viewing passwords in the Personal Account? | Alternative method |
|---|---|---|
| Sercomm RV6699 | Yes | Sticker or reset |
| Huawei HG8245H | Partially (depending on firmware) | Telnet commands |
| Eltex NTU-RG-1402G-W | Yes | Web interface |
| ZTE H298A | No | Call support only |
3. Connect to the router via cable and enter the settings
If there is no sticker and you cannot log into your personal account, try connecting to the router directly through Ethernet cable (included in the kit). Next:
- Connect the router and computer/laptop with a cable (port
LANon the router → portEtherneton PC). - Open your browser and enter your router's IP address:
192.168.0.1(the most common for Metro network);192.168.100.1(for some models Huawei);192.168.1.1(less often).
- Login:
adminoruser; - Password:
admin,metrosetior empty. - Find the section in the menu
Wi-Fi(orWireless), where the current password will be indicated.
If access is blocked or the data is incompatible, your router may have been reconfigured by your ISP. In this case, the only solution is a reset or a call to support.
What to do if the router IP address is unknown?
Open the command prompt (Win + R → cmd) and enter ipconfigThe "Default gateway" line will contain the required IP address. On Mac/Linux, use the command netstat -rn.
⚠️ Attention: On routers Metro network with firmware from the provider section Wi-Fi may be hidden or blocked. Do not attempt to "jailbreak" the device—this violates the terms of the contract.
4. Reset the router to factory settings
If other methods don't work, there remains hard reset — reset the router to factory settings. Please note that after this:
- 🔄 All settings will be reset, including the Wi-Fi password;
- 📡 You will have to set up your internet connection again (you may need support assistance);
- ⚠️ On rented routers, resetting them can lead to blocking (the provider remotely controls the device).
Reset instructions:
- Find the button on the back of the router.
Reset(usually recessed into the body). - Take a paper clip or a toothpick and press and hold the button 10-15 secondsuntil the indicators start flashing.
- Release the button and wait for the reboot (1-2 minutes).
- Connect to the router via cable and enter the settings (see section 3) using the data from the sticker.
After the reset, the Wi-Fi password will be the same as the one on the factory sticker. If you don't see it, contact support to reconfigure it.
☑️ Preparing to reset your router
5. Alternative methods (for advanced users)
If standard methods don't help and you can't contact support, you can try:
Method 1: View saved passwords on devices
If your laptop, smartphone, or tablet has already connected to this Wi-Fi network, you can retrieve the password from the device's memory:
- 🖥️ Windows: Open
Control Panel → Network Connections, find the network Metro network, click "Wireless Network Properties" → "Security" → check the "Show entered characters" box. - 📱 Android: Install the application WiFi Password Viewer (root required) or look in
Settings → Wi-Fi → Saved Networks(on some firmware versions). - 🍎 MacOS: Open
Bunch of keys, find the network name and double-click on it.
Method 2: Telnet/SSH for Huawei routers
Some models Huawei (For example, HG8245H) allow you to connect via Telnet and extract the password. To do this:
telnet 192.168.100.1
login: admin
password: admin
Enter the command:
display current-configuration | include wlan
Find the line in the output wlan key — this will be the password. This method doesn't work on all firmware versions and requires command line skills.
⚠️ Attention: Usage Telnet on routers Metro network may be blocked by your provider. Incorrect commands can disrupt the device's operation.
6. Contacting Metroset support
If none of these methods work, the most reliable option is to contact support. Contact information:
- 📞 Phone:
8 (495) 780-77-70(Moscow),8 (800) 200-00-12(free in Russia); - 💬 Chat: in your personal account or mobile app;
- 📧 Email:
support@metroseti.ru(response within 24 hours).
When applying, please prepare:
- Contract or personal account number;
- Router model (indicated on the sticker);
- Passport details (if identity verification is requested).
A support representative will either provide the password or reconfigure the router remotely. In rare cases, a visit from a technician may be required (usually free under warranty).
FAQ: Frequently asked questions about Metroset's Wi-Fi password
Is it possible to find out the password if the router is rented from Metroset?
Yes, but the options are limited. The most reliable option is to call support and confirm your information. Resetting the router can result in blocking, as the provider controls rented devices.
What should I do if the password on the router sticker is painted over or erased?
Try shining a flashlight on the sticker at an angle—sometimes the symbols appear. If that doesn't help, try alternative methods (my account, reset, or support).
Is it possible to connect to Metroset Wi-Fi without a password?
No, not if we're talking about your home network. Connecting to someone else's Wi-Fi without permission is illegal (Article 272 of the Russian Criminal Code). If you've forgotten your router password, recover it using official methods.
Why doesn't the internet work after resetting the router?
A reset will erase all settings, including your ISP's network connection parameters. You'll need to either configure PPPoE yourself (as specified in your contract) or call support for remote setup.
How do I change my Metroset Wi-Fi password?
If you have access to the router settings, go to the web interface (usually 192.168.0.1), find the section Wi-Fi and change the password in the field Wireless PasswordIf the section is blocked, please contact support.