Many people are familiar with the situation of urgently needing to print a document from their phone, but the device doesn't recognize the printer. Often, the problem stems from a changed security key or a configuration error. Wi-Fi DirectUnlike a standard router connection, this one uses a direct connection between the gadget and the printer, which requires entering a special access code.
There are several proven ways to restore access. HP LaserJet, OfficeJet Other series have their own menu features, but the basic principle is the same. You don't need to find the device's box or save screenshots of the settings if you know where to find the information on the printer itself or through the web interface.
In this article, we'll cover all methods, from printing configuration reports to performing a hard reset. You'll learn to distinguish between permanent and temporary passwords, and understand why the default code sometimes doesn't work. This will allow you to quickly set up wireless printing without calling a technician.
Finding the password on the sticker and in the documentation
The easiest and fastest way to find the connection information is to physically inspect the device. Manufacturers often place factory settings on visible parts of the case. Look for a sticker with the logo. Wi-Fi or an image of a smartphone. It may indicate SSID (network name) and default password.
Typically, this information is located on the back panel, side, or under the paper tray. If the sticker is worn off or missing, check the inside of the cartridge compartment. On some models HP DeskJet the information is duplicated there.
⚠️ Please note: The factory password is only valid until the first network settings change. If someone has previously changed the Wi-Fi Direct configuration, the information on the sticker will not work.
It's also worth checking the user manual, if you have it in paper or electronic format. It often provides a sample password or instructions for generating one. For older models, this may be the only clue, as they lack menu screens.
Printing a network configuration report
If a visual inspection yields no results, you should obtain a current report from the device itself. This method works for most models with control buttons, even those without a full-screen display. The report contains the entire current configuration, including the active security key.
The printing procedure may vary depending on the series. For devices without a display, you typically need to hold down the wireless button or the "Information" button (the "i" icon). Otherwise, you'll need to follow a series of menu-based steps.
- 🖨️ Press the Wireless button and the Cancel button simultaneously for 3 seconds.
- ℹ️ Press the "i" (Information) button once to print the information page.
- ⚙️ Go to
Settings → Reports → Network Configuration Reporton models with a screen. - 📄 Hold down the power button and the wireless button for some models HP LaserJet.
After printing, examine the resulting sheet. You are interested in the section Wi-Fi DirectThe SSID and password (Passphrase) will be listed there. If the report says "Off" or "Disabled," then the direct printing feature is disabled and needs to be enabled.
☑️ Print configuration report
Using the Embedded Web Server (EWS)
If your printer is already connected to your local network via a router (either cable or Wi-Fi), you can find the Wi-Fi Direct password through your browser. This method is convenient because it doesn't require paper and gives you access to all device settings.
First, find out the printer's IP address. You can find it by printing a configuration report (as described above) or by looking at the device's screen in the "Network" section. Enter this address (for example, 192.168.1.55) in the address bar of the browser on your computer.
| Parameter | Description | Where to find |
|---|---|---|
| IP address | The printer's digital address on the network | Printer screen or report |
| Login | Login username | Usually "admin" |
| EWS password | Settings access code | Printed on the device sticker |
| Wi-Fi section | Wireless settings menu | Network tab in EWS |
In the interface that opens, go to the tab Net (Network), then select Wi-Fi DirectHere you'll see your current password and can change it to a more convenient one. Don't forget to save your changes by clicking "Apply."
What should I do if my browser won't open the EWS page?
Make sure your computer and printer are on the same subnet. Sometimes antivirus software or firewall software can block access to local device addresses. Try temporarily disabling protection or using a different browser.
Reset network settings to factory defaults
If the password is lost, changed by an unknown person, and reports are not printing, a radical but effective solution remains: resetting the network settings. This will return the Wi-Fi Direct settings to the factory defaults indicated on the sticker.
It's important to understand the difference: a full printer reset will delete all your settings, including fax addresses and scan profiles. A network-only reset will only affect connection settings. Be careful when selecting the menu option.
For touchscreen models, the path usually looks like this: Settings (gear) → Network → Restore network settingsOn models with buttons, you often need to hold down the Wireless button and the Cancel button (cross) for 5-10 seconds until the lights flash.
⚠️ Note: After resetting the printer, all devices previously connected to it will lose connection. You will need to reconfigure the connection on each computer and smartphone.
After rebooting the device, the password will revert to the one on the factory label. This guarantees access unless you have intentionally changed the settings previously. For models HP Smart Tank The procedure may require confirmation of the action on the screen.
Setup via the HP Smart app
Modern printers HP tightly integrated with the mobile application HP SmartIt allows you to manage Wi-Fi Direct settings directly from your phone, without using the buttons on the device. This is especially convenient for models without a display.
Launch the app and select your printer from the list. If the device is connected to the same Wi-Fi network, you will have full access. Go to "Printer Settings" or "Device Settings."
- 📱 Open the HP Smart app on your smartphone.
- 🔗 Select your printer's image on the main screen.
- ⚙️ Click "Advanced Settings."
- 📶 Find the "Wi-Fi Direct" item and press "On/Off" or "Settings".
In this menu, you can not only view the current password but also enable a password-free mode (open network) or set your own. The app will also display a QR code that guests can scan to connect without entering any characters.
Solving common problems
Even with the password, users sometimes encounter connection errors. The device may display "Incorrect Password" or simply not recognize the printer's network. Most often, the problem lies with the frequency range or the adapter's operating mode.
Many older printer models only work in the range 2.4 GHzIf your router broadcasts both the 5 GHz and 2.4 GHz networks under the same name, the printer may conflict. You can temporarily separate the networks in your router settings or force your phone to switch to 2.4 GHz for setup.
Another common error is trying to connect when the printer is already on the Wi-Fi network. Some models HP OfficeJet They don't allow you to simultaneously work through a router and act as a Wi-Fi Direct access point. In this case, you'll need to either disable Wi-Fi on the printer or accept printing only through the router.
If all else fails, check if the printer is in "Auto-Off" or "Eco Mode." When in deep sleep mode, Wi-Fi Direct may be disabled to save power. Press the power button once to wake the device and try again.
What should I do if the password on the sticker doesn't work?
This means the settings have been changed previously. You need to either remember the new password or reset the network settings to factory defaults (see the section above). There is no other way to bypass a changed password without resetting it for security reasons.
Is it possible to disable the password requirement for Wi-Fi Direct?
Yes, many HP models can be configured in "Open" mode. In this case, connecting requires only pressing the confirmation button on the printer screen or simply selecting the network. This can be done through the web interface (EWS) or the HP Smart app.
Where is the Wi-Fi Direct button on an HP printer?
On models without a display, this is often a separate button with a smartphone icon. On models with a display, it's a software button in the menu. If there's no separate button, try holding the "Wireless" (antenna) button for a few seconds.
How many characters are in a standard HP password?
The factory password typically consists of 8 characters and is a combination of numbers and letters. It is case-insensitive in most cases, but it's best to enter it exactly as it appears on the sticker, including capitalization.