Many users face a situation where their current service package no longer meets their needs: they run out of data, their speed drops, or simply see better offers from competitors. At this point, a reasonable question arises: how to change their MGTS plan to optimize costs and get the desired set of options. The process of switching to a different plan often seems complicated due to bureaucratic procedures, but in reality, the operator has significantly simplified it.
Modern digital communication channels make it possible to manage your subscription almost instantly, without having to visit a service office. However, it's important to understand the differences between changing your home internet plan and your mobile phone plan, as their billing systems may differ. In this article, we'll detail all the available ways to change your service terms, explore popular plan lines, and answer frequently asked questions.
Before taking any action, it's recommended to analyze your current traffic and minutes usage. This will help you avoid switching to an overly expensive plan or, conversely, running out of resources immediately after upgrading. Making a smart choice is the key to saving money and enjoying comfortable network usage.
Analyze current consumption and choose a new plan
The first step before switching your MGTS plan for Wi-Fi or mobile data is to thoroughly assess your needs. The operator offers a variety of combinations, including internet-only, phone-only, or all-in-one converged packages. Choosing the wrong one can result in overpaying for unused gigabytes or minutes.
Please note speed characteristics your current connection. If you frequently work with large files, watch 4K videos, or play online games, you may need to upgrade to a plan with higher bandwidth. For casual users who use the network for social media and messaging, excess speed will be a waste of money.
It's also worth considering the number of connected devices. In a modern apartment, smartphones, laptops, smart TVs, and video surveillance systems may be connected to the router simultaneously. Each device consumes bandwidth, and the total load must be covered by the selected plan.
When choosing a new plan, pay attention to the terms and conditions unlimited trafficSome operators offer unlimited access to certain social networks or messaging apps, which can be a significant advantage for active smartphone users. However, for home internet, overall bandwidth is more important.
Change your tariff plan through your Personal Account on the website
The most convenient and quick way to change your terms of service is through the provider's official website. This method is available 24 hours a day and doesn't require waiting in line on the support line. To log in, you'll need your username and password, which are usually specified in your contract or sent via SMS during registration.
After logging in Personal account You need to go to the service management section. The interface may change, but the logic remains the same: select your number or account and look for the "Change tariff" or "Tariff archive" button. The system will automatically select options available for your region and equipment.
This is critical to consider if you plan to change plans mid-month to avoid losing paid days or bonuses.
☑️ Prepare to change your tariff online
During the transition, the system may offer you additional options or services that are often enabled by default. Carefully check the boxes before final confirmation to avoid unexpected charges. You can disable any unnecessary options immediately in the same settings section.
Using the My MGTS mobile app
For those who prefer to manage services from a smartphone, a special application has been developed My MGTSIt's available for Android and iOS platforms and allows you to perform virtually all the operations available in the web version of your personal account, but in a more compact format.
To change your plan through the app, open the menu and select "Plans." Here you'll find a complete list of current offers with detailed terms and conditions. You can compare multiple plans side by side, making your decision easier.
The app also lets you track your remaining traffic and minutes in real time. This is especially convenient when upgrading to a new plan: you can immediately see how your resource consumption has changed. Additionally, the app often offers exclusive discounts that aren't advertised on the website.
If you encounter a technical error when changing your plan through the app, try updating to the latest version or clearing the cache. Often, issues with displaying current plans can be resolved with a simple software update.
Navigating via USSD commands and voice menu
When you don't have internet access or a smartphone with the app installed, USSD requests come to the rescue. This is a universal method that works even on push-button phones. To change your plan, you need to dial a special number combination, which depends on your specific plan.
A list of current commands can be found on the back of your SIM card or on the official website in the help section. After entering a command, a menu will appear on the screen where you can select the desired option by sending a reply SMS. The process is fully automated.
An IVR (Intelligent Response) is another option available when calling customer service. The robot will prompt you to select a language, then a service type and action. While this method may seem outdated, it is reliable and works even with poor network conditions, making it impossible to load pages.
⚠️ Important: When using USSD commands, be careful when entering numbers. An incorrect selection may activate an unwanted service. Always confirm the action only after reading the terms and conditions in the incoming SMS.
Please note that some tariff plans are archived and unavailable for new subscriptions, but may be refunded under certain conditions. You can only inquire about refunding your old plan through your operator.
Contacting sales offices and service centers
If digital channels aren't suitable or the situation requires a customized solution, an in-person office visit is always an option. This is the best way to resolve complex issues, such as a change in contract ownership or legal changes.
When visiting the office, please bring your passport (for individuals) or incorporation documents (for legal entities). A representative will print out a new contract or supplementary agreement for you to sign. This ensures the legal integrity of the transaction.
At our office, you can be offered a trial period for a new plan or special promo codes that can't be activated online. You can also get immediate advice on configuring your equipment for the new speeds.
Why might the office refuse to change my tariff?
A cancellation is possible if there is an outstanding balance on the number, the minimum validity period of the current tariff plan has not expired (often 30-60 days), or the new tariff is not technically supported in your coverage area.
Lines at offices can be long, especially on paydays and weekends. We recommend booking an appointment in advance through the website or app to save time. The online queue allows you to plan your visit precisely.
Comparison of popular MGTS tariff lines
The variety of plans can be confusing. To simplify your choice, let's look at the main categories of offers currently available. Understanding the differences will help you choose the best option.
Below is a table comparing key parameters for popular pricing options. Please note that prices and terms may vary depending on region and promotions.
| Name of the line | Main focus | Internet speed | Additional options |
|---|---|---|---|
| Tariff Light | Basic access | Up to 100 Mbps | Antivirus |
| Tarif Gaming | Gaming and Streaming | Up to 500 Mbps | Traffic priority |
| Tarif Family | Many devices | Up to 800 Mbps | Parental control |
| Tarif Pro | Maximum speed | Up to 2 Gbps | Wi-Fi 6 router |
When choosing between plans, consider not only speed but also equipment quality. Plans above 500 Mbps require a gigabit router and corresponding network cards in your computers.
Technical nuances and common problems when changing
After changing their plan, users sometimes encounter speeds that don't match the advertised ones. This is often due to hardware issues. If you've upgraded to a fast plan but are using an older router that only supports the standard 802.11n or 100 Mbps, you will not be able to get the full speed.
You may also need to reconfigure your access point. New plans may use different frequency bands or encryption standards. In some cases, a simple hardware restart helps: unplug the router for 10-15 seconds, then plug it back in.
If the speed hasn't improved, check the network card settings on your computer. Make sure the adapter properties are set to auto-negotiate or forced to 1.0 Gbps (Full Duplex).
⚠️ Please note: Personal account interfaces and plan terms are subject to change. Always check the current terms and conditions on the operator's official website or in the app before confirming any actions.
In rare cases, changing your plan requires replacing your SIM card (for example, switching to a 4G/5G network). The operator usually notifies you of this via SMS with instructions for a free SIM card replacement at your nearest store.
Frequently Asked Questions (FAQ)
Is it possible to change the tariff if there is a debt?
As a rule, changing your tariff is possible even with a small outstanding debt, but the operator may require payment of the outstanding debt before activating paid options or upgrading to a more expensive plan. In some cases, the upgrade is blocked until the bill is paid in full.
Will my number be kept if I change my tariff?
Yes, when you change your tariff plan within your operator's network, your phone number and account number remain the same. You're only changing the terms of service, not your contract or identification information.
When will the new tariff terms come into effect?
Typically, the terms of the new tariff take effect either immediately or at the beginning of the new billing period (the following month). The exact date is always indicated in the SMS notification received after confirming the change.
Do I need to reboot my router after changing my tariff?
This isn't always necessary, but it's highly recommended. Restarting will allow the device to re-register with the network and receive updated speed profiles from the provider.
Is it possible to return to the old tariff?
Reverting to an archived plan that's no longer available is often impossible through standard channels. However, in some cases, the operator may be willing to accommodate you upon request at the office, although there are no guarantees.