Smart speaker Marusya from Sberbank has become a popular assistant in Russian homes—it controls smart devices, plays music, and answers questions. But what if you've changed your router, changed your Wi-Fi password, or your speaker suddenly stops connecting to the network? Unlike classic gadgets, where you can change the network in two clicks, Marusya This process has its own nuances, and you can’t do it without a mobile app.
In this article we will look at step-by-step instructions for changing Wi-Fi via the official app Firework (previously - Marusya), we'll look at typical errors (for example, when the speaker doesn't see a new network or asks for a firmware update), and also give troubleshooting tips. We'll pay special attention to difference between models — procedure for Marusya Pro and the basic version may differ slightly. If you've already tried changing the network and encountered difficulties, you'll find solutions here.
Before you begin, make sure that:
- 📱 You have the latest app update installed Firework (available in App Store And Google Play).
- 🔄 The speaker is turned on and within range of the new Wi-Fi network (no further than 5–7 meters from the router).
- 🔒 You know the exact password for the new network (case-sensitive!).
- 🔌 If the speaker is connected via an Ethernet cable, disconnect it—the wired connection will take priority.
1. Preparation: What to do before changing Wi-Fi
Before changing your network, take a few preliminary steps. This will save time and help avoid common errors, such as the speaker freezing during the connection process or losing connection with the app.
Check your router's compatibility. Column Marusya supports networks 2.4 GHz And 5 GHz, but some budget routers (especially older models from TP-Link or D-Link) may not work stably. If your router uses 802.11n or newer, there won't be any problems. But with the outdated standard 802.11b/g failures are possible.
Also make sure that:
- 🌐 The router does not use hidden network (The SSID should be visible in the list of available ones).
- 🔄 On the router client isolation mode is disabled (Client Isolation), otherwise the speaker will not be able to contact the servers Sberbank.
- 🔒 The Wi-Fi password does not contain Cyrillic characters or special signs (For example,
#,$,%) - this may cause an authentication error.
⚠️ Attention: If your router uses double network name (one SSID for 2.4 and 5 GHz), the speaker may connect to a less stable band. We recommend separating the networks in your router settings.
If you are changing Wi-Fi because of connection problems (for example, the speaker constantly loses the network), first try reboot the router and the column itself. To do this:
- Disconnect the speaker from power for 30 seconds.
- Reboot the router (pull the plug for 1 minute).
- Turn on the speaker and wait for the voice greeting.
In 40% of cases this solves the problem without changing the network.
2. Step-by-step instructions: how to change Wi-Fi in the Salute app
Now let's move on to the main process. The instructions are suitable for all models. Marusya, but if you have Marusya Pro with a screen, some steps can be performed directly on the device (we will discuss this below).
Step 1: Open the app Firework and log in (if you haven't already). Make sure your account is linked to the speaker - if not, click Add a device and follow the instructions.
Step 2: Go to the speaker control section:
- Click on the icon
Devicesin the bottom menu. - Choose yours Marusya from the list.
- Tap the gear
⚙️ Settingsin the upper right corner.
Step 3: Find the section Wi-Fi or Net (Depending on the app version). The current network the speaker is connected to will be displayed here. Click Change network or Connect to another network.
Step 4: Select a new network from the list and enter the password. If your network is not listed:
- 🔄 Refresh the list by pulling the screen down.
- 📶 Make sure your router is turned on and broadcasting its SSID.
- 📱 Check that Wi-Fi is enabled on your phone (the app uses it to scan for networks).
Step 5. Wait for the connectionThe speaker will beep and announce a successful connection. If the connection process takes longer than 2 minutes, proceed to the section Problem Solving.
☑️ Checklist before changing Wi-Fi
3. Features for Marusya Pro and other models
If you have Marusya Pro (with a touchscreen), some settings can be changed directly on the device, without using the app. This is convenient if you don't have your smartphone handy or are having problems syncing.
How to change the Wi-Fi on the screen Marusya Pro:
- Swipe from the bottom up on the screen to open the control panel.
- Click on the icon
⚙️ Settings. - Select
Wi-Fi→Change network. - Follow the on-screen instructions (similar to the mobile app).
For Marusya Midi and the base model use of the app is mandatory — the devices themselves don't have an interface for changing networks. Also note:
- 🔊 If the speaker makes a sound "Connecting to the network…"More than 3 minutes, this is a sign of a problem. Try reset network settings (section below).
- 📡 For models with support
5 GHzPriority is given to this range. If the signal is weak, force a connection to2.4 GHz.
⚠️ Attention: On Marusya Pro After changing Wi-Fi, you may need to reboot (Hold the power button for 10 seconds). This is due to the way the screen and voice assistant work.
4. Common mistakes and their solutions
Even if you follow the instructions correctly, problems may still occur. Let's look at the most common issues and how to fix them.
| Error | Possible cause | Solution |
|---|---|---|
| The speaker doesn't see the new network. | The network is hidden (SSID is not broadcast) or an incompatible standard is used (e.g. 802.11ac with encryption WPA3) |
Enable SSID visibility in your router settings or change the encryption type to WPA2-PSK |
| Authentication error | Incorrect password or password contains invalid characters (Cyrillic, spaces) | Check the capitalization of the characters. If the password is complex, temporarily change it to a simple one (e.g., 12345678) and try connecting again |
| The speaker freezes during the connection stage. | Weak Wi-Fi signal or IP address conflict | Reboot your router, move the speaker closer, or assign a static IP in your DHCP settings. |
| The app says "Device unavailable" | The speaker is not connected to the internet or servers. Sberbank temporarily unavailable | Check your phone's internet connection (mobile data or Wi-Fi). Try again later. |
If none of the methods helped, do it reset network settings:
- In the appendix Firework go to
Device Settings → Network → Reset Wi-Fi Settings. - Confirm the action.
- Repeat the connection procedure from scratch.
What should I do if the speaker doesn't turn on after a reset?
If after reset Marusya If it doesn't respond to voice commands or connect to Wi-Fi, try:
1. Hold the power button for 15 seconds to perform a full reset.
2. Connect the speaker to another router (for example, from your phone via an access point).
3. If the problem persists, please contact support Sberbank - a reflash may be required.
5. How to check that the Wi-Fi connection has been changed successfully
After changing networks, it's important to ensure the speaker operates reliably on the new network. Here's how:
Method 1. Voice command
Tell: "Marusya, what kind of Wi-Fi do I have?" The speaker should announce the new network name (SSID). If there is no response or it announces the old network, the connection was unsuccessful.
Method 2. Via the app
- Open Firework → select your column.
- Go to
Settings → Wi-Fi. - Verify that the new network is displayed.
Method 3. Connection test
Ask the speaker a question that requires internet access, such as:Marusya, what is the weather forecast for today?" If it responds without delay, the network is working correctly.
⚠️ Attention: If after changing the Wi-Fi the speaker starts responding to commands more slowly, check Wi-Fi channel in the router settings. Channels1,6And11(For2.4 GHz) are usually less busy.
6. Additional settings for stable operation
To avoid connection problems in the future, configure your router and speaker optimally.
Recommended router settings:
- 📶 Wi-Fi channel: Select manually
1,6or11(For2.4 GHz) - they are less susceptible to interference. - 🔄 Opening hours:
802.11n(or802.11acFor5 GHz). - 🔒 Encryption:
WPA2-PSK(do not useWEPorWPA3, if the column does not support them). - 📡 Signal strength: Install on
100%(some routers have this optionTransmit Power).
Settings in the application Firework:
- 🔄 Turn on
Automatic firmware update(chapterDevice settings → System). - 📱 Activate
Network problem notifications- This way you will know if the speaker loses connection.
If your router supports the function Band Steering (automatic switching between 2.4 and 5 GHz), disable it for MarusyaThe speaker may not function correctly if the range is frequently switched.
7. Alternative connection methods (if Wi-Fi doesn't work)
If changing Wi-Fi via the app fails, there are backup options:
Method 1: Connecting via your phone's hotspot
- Turn on your phone modem mode (access point).
- In the appendix Firework Connect the speaker to this network.
- Once connected successfully, return to your main Wi-Fi.
Method 2: Reset the speaker to factory settings
If none of the methods worked, perform a hard reset:
- Press and hold the power button on the speaker 15 seconds, until you hear a beep.
- After rebooting, the speaker will create its own network.
Salut-XXX. - Connect to it from your phone and set up Wi-Fi again through the app.
⚠️ Attention: Resetting will erase all your settings, including linked smart home devices. You'll have to set them up again.
Frequently Asked Questions
Is it possible to change the Wi-Fi on the Marusya speaker without the app?
No, for all models except Marusya Pro, the use of the application is mandatory FireworkOn . Marusya Pro With the screen, you can change the network through the device menu, but this will still require confirmation in the mobile app (for example, entering a password).
The speaker connects to Wi-Fi but doesn't respond to commands. What should I do?
This is a sign of problems connecting to the servers. Sberbank. Check:
- 🌐 Internet access (open the website on your phone)
sberdevices.ru). - 🔄 DNS settings on your router - try using
8.8.8.8(Google) or1.1.1.1(Cloudflare). - 📡 Wi-Fi signal - if it is weak, the speaker may lose connection with the servers.
If the problem persists, reboot your router and speaker.
How can I find the MAC address of my Marusya speaker?
The MAC address can be found:
- In the appendix Firework:
Device settings → Information → MAC address. - On the box or on a sticker on the bottom of the speaker.
You will need the MAC address if you are setting up device filtering on your router.
Is it possible to connect Marusya to public Wi-Fi (in a cafe, hotel)?
Technically yes, but there are some nuances:
- 🔒 If the network requires authorization through a browser (portal), the speaker will not connect—it does not have an interface for entering a username/password.
- 📡 Often used in hotels client isolation, because of what Marusya will not be able to contact the servers.
Better to use phone hotspot or a portable router.
After changing the Wi-Fi network, the speaker became slower. What's wrong?
Possible reasons:
- 📶 The new network is running on a congested channel (check in the app) Wi-Fi Analyzer).
- 🔄 The router automatically switches the speaker between
2.4And5 GHz, which causes delays. - 📡 The signal of the new network is weaker than the previous one (check the signal strength in the router settings).
Solution: Manually bind the column to 5 GHz (if the router supports it) or change the channel to a less busy one.