Modern printing devices have long ceased to be bulky units that require a mandatory cable connection to a computer. Model HP LaserJet Pro MFP M28w is a prime example of a compact solution that only fully realizes its potential when connected to a local network via Wi-Fi. This allows you to print documents directly from smartphones, tablets, and laptops without having to fumble for a USB cable.
However, the initial setup wireless interface This is a common question among users new to HP laser printers. The process can seem confusing due to the lack of a full-screen display on the device and the lack of reliance on blinking lights. In this article, we'll cover all the proven methods for network activation, including using WPS, a USB cable, and a mobile app, and address common errors.
Before starting the procedure, make sure your router is working properly and is providing internet access, and that you know the password for your Wi-Fi network. It's also important that the computer or smartphone you'll be using for setup is within range of a strong signal. If you plan to use the device in an office, check with your system administrator in advance to ensure registration is required. MAC addresses printer for accessing the corporate network.
Preparing for installation and checking equipment
The first step is to properly prepare the device. Remove the printer from the box, remove all shipping tape and the orange locks that block the internal mechanisms. Insert the cartridge, plug the device into a power outlet, and wait until the power indicator lights up solid and the wireless button starts blinking.
It is important to understand that the model M28w Only supports the 2.4 GHz frequency range. If your router broadcasts two networks with the same name (dual-band) but different frequencies, automatic selection may be difficult. In such cases, it is recommended to temporarily separate the networks in the router settings or ensure that your device is connected to the 2.4 GHz network.
⚠️ Attention: Make sure all protective films are removed from the cartridge, including the internal tape with the pull-tab. If the printer doesn't detect the cartridge or the Attention light (exclamation point) is lit, network setup may fail or be interrupted.
For successful installation, you will also need access to a computer running Windows or macOS, or a mobile device. Download the full driver package from the manufacturer's official website in advance, or be prepared to use the operating system's built-in tools. HP's full software package provides more stable scanning functionality.
☑️ Pre-launch check
The fastest method: connecting via WPS
If your wireless router supports the technology WPS (Wi-Fi Protected Setup) connection takes literally one minute. This method eliminates the need to manually enter a password and minimizes the risk of typing errors. The router must have a physical WPS button or the ability to activate the feature through the web interface.
To begin, press and hold the wireless button on the printer's control panel for 2-3 seconds until the light starts flashing. Then, within two minutes, press the WPS button on your router. The devices will automatically exchange encryption keys, and the printer's light will turn blue, indicating a successful connection.
It's worth noting that the WPS method won't work if you're using corporate networks with login and password authentication (802.1x) or if your ISP has disabled this feature for security reasons. In such cases, you'll need to use alternative setup methods via a PC or USB cable.
Setup via USB cable and HP Smart software
The most reliable way to ensure that all necessary components are installed is to use software HP Smart or a full driver package with an initial USB connection. This method allows the printer to automatically obtain network settings from the computer, which is especially useful for complex router configurations.
Download the installation file from the official website and run it. When prompted to select a connection type, select "Wireless" or "Wi-Fi." At a certain point, the installer will ask you to temporarily connect the printer to your computer via a USB cable (included or purchased separately, type A to B).
Once connected via cable, the program will automatically transmit the SSID and password for your Wi-Fi network to the printer. Once the wireless indicator on the device turns blue, you can disconnect the cable. The system will then prompt you to complete the driver installation over the network.
| Indicator | State | Meaning |
|---|---|---|
| Wireless communication | Flashing blue | Setup mode, network search |
| Wireless communication | It's blue | Successful connection to Wi-Fi |
| Attention (!) | Flashing orange | Cartridge or paper error |
| Nutrition | It's burning white | The device is ready for use |
What should I do if my computer doesn't see my printer via USB?
Make sure the cable is intact and securely plugged into the ports. Try using a different USB port, preferably one located on the back of the system unit. If using a USB hub, connect the cable directly to the motherboard.
Using the HP Smart mobile app
For smartphone and tablet users, HP offers an app HP Smart, available on Google Play and the App Store. It's a convenient way to set up printing from mobile devices without using a computer. The app is available for iOS and Android and allows you to not only print but also scan documents.
Launch the app and tap the "Add a new printer" button (usually a plus sign). The app will ask you to enable Bluetooth on your phone to search for the device. Make sure your phone is connected to the same Wi-Fi network you want to connect the printer to.
Follow the on-screen instructions and the app will find LaserJet Pro M28w and will prompt you to transfer network settings. You may be asked to confirm via Bluetooth. Once setup is complete, your phone and printer will be paired, and you'll be able to print documents directly from your gallery or file manager.
Troubleshooting driver and network visibility issues
A common issue is when the printer is connected to Wi-Fi (the indicator is blue), but the computer can't see it. This could be because the devices are on different subnets, or the Windows Firewall is blocking discovery. Make sure "Network Discovery" is enabled on your PC.
If the drivers are installed but printing is not working, try removing the device from the printer list and adding it again through the Control Panel. In Windows 10 and 11, this is done through Settings → Devices → Printers & ScannersClick "Add a printer or scanner" and wait for the search to complete.
In some cases, resetting the printer's network settings can help. To do this, press and hold the wireless button and the cancel button (the cross) simultaneously for 3-5 seconds until the lights flash. After this, the printer will return to setup mode, and the connection process will need to be repeated.
⚠️ Attention: Third-party antivirus programs (Kaspersky, ESET, Avast) often have built-in firewalls that can block communication with the printer. If all else fails, try temporarily disabling your antivirus's network protection during installation.
Setting up a static IP address for stability
For office use or if you frequently encounter printers becoming "unavailable," it's recommended to assign them a static IP address. This will prevent the router from assigning a new address to the device after a reboot, causing the computer to lose connection.
To do this, you need to find out the printer's current IP address by printing a configuration report (press and hold the wireless button for 5 seconds). Then, enter this address in your browser to access the web interface (EWS). In the section Network → IPv4 Change the settings from DHCP to Manual (Static) and enter an address that is outside the router's DHCP range, but in the same subnet.
Frequently Asked Questions (FAQ)
Can the HP M28w be connected to a 5GHz network?
No, model HP LaserJet Pro MFP M28w Only supports the 802.11b/g/n standard in the 2.4 GHz band. If your router only provides 5 GHz, the printer will not be able to connect. You will need to enable 2.4 GHz support in your router settings.
What should I do if the wireless light is orange?
An orange Wi-Fi indicator usually means the wireless function is enabled, but the network connection has been lost or not established. Check the password, the distance to the router, or try resetting the network settings using the printer's buttons.
Do I need internet access to use the printer via Wi-Fi?
Internet access is not required to print documents from a computer or phone within your home network; a local connection is sufficient. However, activating some HP Smart features, updating firmware, or printing from the cloud requires internet access.
How to print a network configuration report?
To get a detailed report, press and hold the wireless button on the control panel for 5 seconds until the lights start flashing. The printer will display a page with the current IP settings, MAC address, and connection status.