Voice assistant Marusya from VK has become an integral part of smart devices - from TVs Samsung And LG to the speakers Yandex Station and smartphones. But what if you've changed your router, changed your network password, or moved to a new home? Marusya stops responding to commands, and there's no obvious way to change the Wi-Fi network in the settings. This problem occurs because the assistant is tied to a specific network during initial setup.
Unlike Alice's or Google AssistantWhere network changes often happen automatically, Marusya requires manual reconfiguration. In this article, we'll look at all possible scenariosFrom resetting your TV to reconnecting via the mobile app, you'll learn how to avoid errors like "No internet connection" or "Device offline," as well as what to do if Marusya doesn't respond after changing your Wi-Fi network.
Why doesn't Marusya connect to the new Wi-Fi automatically?
The main reason is - hard binding to the network on first launch. Marusya saves connection data in the device's secure memory, and when changing the router or network settings (name SSID(, password, encryption type) the assistant loses connection. This is done for security purposes to prevent connections to other people's networks.
The second reason is - lack of a "quick reconnect" function in the firmware of some devices. For example, televisions Samsung 2020–2022 years of production based on Tizen do not update Wi-Fi data for Marussia automatically, unlike the 2023+ models Tizen 7.0.
- 🔌 Reset network settings — the most reliable method, but requires reconfiguring all services.
- 📱 Reconnecting via a mobile app - works for speakers and some TVs, but not for all models.
- 🔄 Firmware update - sometimes solves the problem if the failure is caused by a software error.
- ⚙️ Manually entering Wi-Fi data — not available on all devices, depends on the version of Marusya.
⚠️ Note: If your device is connected to the network viaWPA3, and Marusya only supportsWPA2, change the encryption type in your router settings. Otherwise, the connection will be impossible.
Method 1: Reset network settings on your TV (for Samsung, LG, Sony)
This method is suitable for Smart TV with Marusya pre-installed. It's guaranteed to work, but will require reconfiguring all applications (including Netflix, YouTube and others).
Instructions for Samsung Tizen:
- Open
Settings → General → Reset. - Select
Reset network settings(not a full reset!). - Confirm the action and wait for the reboot.
- After turning on, the TV will prompt you to set up Wi-Fi - select a new network and enter the password.
- Launch Marusya with your voice (“Hello, Marusya”) or via a button on the remote control - the assistant should be activated.
For LG webOS another way: Settings → Network → Reset connectionOn . Sony Google TV you need to go to Settings → System → Reset → Reset Wi-Fi.
Make sure the new network is working (connect your phone)
Write down your Wi-Fi password
Check if your router supports 2.4 GHz (Marusya may not see 5 GHz)
Disable VPN on your TV (if configured)
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⚠️ Warning: On TVs Samsung 2019-2020 after a network reset, access to Samsung AccountPlease have your login and password ready for re-login.
Method 2: Reconfiguring via the Marusya app on your smartphone
If Marusya is installed on a column (Yandex Station, Capsula) or smartphone, you can change the Wi-Fi without a full reset. To do this:
- Install the application "Marusya"** from VK App Store or Google Play.
- Log in using the same account as on your device.
- Go to the section
Devices → [name of your speaker/TV]. - Click
Change Wi-Fi networkand follow the instructions on the screen.
Important: The device must be connected to any network (even mobile internet) during the reconfiguration. If the speaker is completely offline, this method won't work—a reset will be required (see the next section).
| Device | Does it support changing Wi-Fi via the app? | Alternative method |
|---|---|---|
| Yandex Station 2 | Yes | Reset using the button on the case (hold for 10 seconds) |
| Capsula Mini | Yes | Connect via Bluetooth for setup |
| Samsung QLED 2021–2023 | No | Reset network settings (see Method 1) |
| LG OLED with webOS 6.0+ | Partially (only for VK accounts) | Manually entering a password in TV settings |
Method 3: Manually Enter Wi-Fi Data (for Advanced Users)
Some devices allow you to change the network without a hard reset, but this method requires access to hidden settings. For example, on TVs Samsung With Tizen 5.5+ You can manually edit configuration files.
Instructions for Samsung TV:
- Turn on developer mode: go to
Settings → Support → About TVand click on it 5 timesModel number. - Return to
Settings → Developer → USB Debuggingand activate it. - Connect your TV to your PC via USB and use ADB (Android Debug Bridge) to send the command:
adb shell am start -n com.samsung.android.tv.wifisetup/.WifiSetupActivity - The Wi-Fi setup menu will open on the TV screen – select a new network and save the changes.
For speakers Yandex Station a similar method works through SSH, but requires root access, which voids the warranty. On devices with firmware earlier than 22.10.15, manually entering Wi-Fi may cause the voice assistant to crash.
What to do if ADB doesn't recognize the TV?
Make sure USB debugging mode is enabled in developer options.
Install the Samsung USB Driver for your TV model (download from the official website).
Try a different USB cable (you need a cable that supports data transfer, not just charging).
If the TV is still not detected, check whether your antivirus or firewall on your PC is blocking access.
Method 4: Update firmware to restore connection
If Marusya stopped working after changing Wi-Fi, the problem may be in outdated firmwareManufacturers regularly release patches to fix connection errors. For example, in the update Tizen 6.5 For Samsung Fixed a bug with network loss when changing the router.
How to update:
- 📺 On TV:
Settings → Support → Software Update → Update Now. - 🔊 On the speaker: in the Marusya app, select the device →
Settings → Update. - 📱 On your smartphone: update the Marusya app App Store/Google Play.
If automatic updating doesn't help, download the firmware manually from the manufacturer's official website and install it via USB drive. For Samsung TV there are instructions Here (section "Software Update").
Errors when connecting Marusya to Wi-Fi and their solutions
Even after proper setup, glitches may still occur. Let's look at the most common ones:
| Error | Cause | Solution |
|---|---|---|
No internet connection |
The router blocks the device by MAC address. | Disable MAC filtering in your router settings or add the device's MAC to the whitelist. |
Device offline |
The network operates at 5 GHz, but Marusya only supports 2.4 GHz. | Configure your router to operate in mixed mode (2.4 + 5 GHz) or switch to 2.4 GHz |
Failed to connect to the network |
Incorrect password or encryption type (for example, WPA3 instead of WPA2) | Check your password, change the encryption type in your router to WPA2-PSK |
| Marusya doesn't respond to voice commands. | The microphone is disabled in the settings or is clogged with dust. | Check microphone permissions, clean microphone holes (for speakers) |
If the error persists, try alternative connection method:
- 🔄 Reboot your router — sometimes helps with IP address conflicts.
- 📡 Connect the device via cable (if there is a port Ethernet) and reconfigure Wi-Fi.
- 🔧 Reset your router to factory settings — an extreme method if other methods have not helped.
What to do if nothing helps: extreme measures
If all the above methods don’t work, there are radical solutions left:
- Full reset of the device to factory settingsThis will delete all data, including accounts and installed apps. On TVs Samsung path:
Settings → General → Reset → Reset all settings. - Contacting supportFor speakers Yandex Station Contact the support chat in the Marusya app. For TVs, contact the manufacturer's support team (contact information is included in the device documentation).
- Reflashing at a service centerIf your device doesn't respond to resets or updates, the system memory may be damaged. In this case, only professional diagnostics can help.
⚠️ Warning: On TVs LG With webOS A hard reset may result in the loss of licenses for applications (eg. Disney+ or Apple TV+). Before resetting, make a backup copy via Settings → General → Backup.
FAQ: Frequently asked questions about connecting Marusya to Wi-Fi
Is it possible to connect Marusya to mobile Internet (4G/5G)?
No, Marusya only works via Wi-Fi. However, some speakers (for example, Yandex Station 2) can use the smartphone's mobile Internet in mode access pointsTo do this:
- Turn on the hotspot on your phone.
- Connect the speaker to this network as you would to a regular Wi-Fi network.
- In the Marusya app, link your device to the new connection.
The downside of this method is that it drains your smartphone's battery quickly and may impose traffic restrictions.
Marusya connects to Wi-Fi but doesn't respond to commands. What should I do?
The problem may be:
- The microphone is muted - check the physical switch (if any) or permissions in the settings.
- Regional restrictions — Marusya may not work outside of Russia/Belarus/Kazakhstan.
- Conflict with other voice assistants (For example, Alice or Google Assistant). Disable them temporarily.
Try rebooting your device and saying the command louder (at a distance of 1–2 meters from the microphone).
How do I know which version of Marusya my device supports?
The version can be checked:
- On TV:
Settings → Support → About TV → Marusya version. - On column: In the Marusya app, select your device →
Information. - On smartphone:
Application Settings → About the program.
Current versions for 2026:
- Samsung Tizen: 3.0+ (supports changing Wi-Fi without resetting).
- LG webOS: 2.5+ (requires manual password entry).
- Yandex Station: 4.1+ (automatic reconnection).
Can I use Marusya without the Internet?
No, Marusya requires a constant network connection to:
- Speech recognition (processing occurs on VK servers).
- Executing commands (weather, internet search, etc.).
- Knowledge base updates (new skills, answers to questions).
Without the Internet, the assistant can turn the device on/off by voice (if local control is supported), but all other functions will be unavailable.
After changing Wi-Fi, Marusya says "Device not supported." What does this mean?
This error occurs if:
- Device not certified to work with Marusya (for example, unofficial firmware).
- It happened VK account failure - Log out and log back in to the application.
- Updated Privacy Policy, and you need to accept the new terms (check the notifications in the app).
Solution: Reset your device or contact VK support, specifying the model.