How to reconfigure Alice to a different Wi-Fi network from your phone: instructions for speakers, TVs, and smart devices

Why change Alice's Wi-Fi and when is it necessary?

Voice assistant Yandex Alice It works over the internet, and if you've changed your router, moved, or simply want to connect your device to a more stable network, you can't avoid reconfiguring it. The problem most often arises when replacing a router, when the old network MyWiFi_2.4G disappears, but the speaker or TV set-top box stubbornly tries to connect to it. Unlike smartphones, where changing Wi-Fi takes a couple of clicks, smart devices with Alice require a more complex procedure.

You can reconfigure your phone in two ways: through the official app Yandex (for speakers and displays) or through the menu of the device itself (for TV set-top boxes and some models Yandex Stations). The main obstacle is the lack of a physical screen on most speakers, so the phone becomes a necessary intermediary. If you've never encountered this problem before, the instructions below will help you avoid common errors, such as when the device doesn't detect a new network or asks for a password but fails to connect.

It is important to note that the procedure differs depending on the type of device:

• 🔊 Columns (Yandex Station Mini, Light, Max) - setup via app Yandex with mandatory reset to factory settings.
• 📺 TV set-top boxes (Yandex Module, TV boxes) - change the network in the device menu or via the remote control.
• 🖥️ Smart displays (Yandex Station with a screen) - a combined method (screen + phone).

Preparing for Reconfiguration: What to Check Before Changing Your Wi-Fi

Before changing networks, make sure the new access point meets Alice's requirements. Devices only support networks 2.4 GHz (with rare exceptions, for example, Yandex Station Max 2026+ can work with 5 GHz). If your router broadcasts both frequencies under one name (for example, MyWiFi), priority is given 5 GHz, and the speaker simply won't see the network. The solution is divide the networks in the router settings or temporarily disable 5 GHz.

Also check:

• 📶 Wi-Fi signalThe device with Alice must be in a strong reception area. If the speaker is in another room and the signal is weak, reconfiguration may fail. "Unable to connect".
• 🔋 Nutrition: The device must not be turned off during the procedure. For speakers, use the original power supply; for TV set-top boxes, make sure the cable is securely connected.
• 📱 Telephone: the latest version of the application must be installed on the smartphone Yandex (for Android - not lower than 8.0, for iOS - not lower than 13.0).

⚠️ Attention: If you use guest network or Wi-Fi with MAC filteringAlice won't be able to connect. Disable filtering in your router settings or add the device's MAC address to the list of allowed addresses.

To speed up the process, prepare in advance:

1. The name of the new network (SSID).
2. Wi-Fi password (make sure it does not contain Cyrillic characters or spaces - this is a common cause of errors).
3. Account login and password Yandex, to which the device is linked.

Make sure the new network is running on 2.4 GHz|

Check the Wi-Fi signal strength at the location of the device|

Disable VPN or proxy on your phone|

Phone charge is at least 50%|

Prepare your Wi-Fi password (in Latin, without spaces) -->

Resetting Alice: A Must-Do Before Connecting to a New Network

Most devices with Alice They don't let you just change your Wi-Fi—you have to reset it to factory settings first.This is due to the specifics of the connection protocol: the device "remembers" the first network and doesn't search for others until it's reset. The procedure varies depending on the model:

After the reset, the device will beep (for speakers) or reboot (for TV set-top boxes). On some models, the indicator will light up. orange indicator — this means the device is ready for a new setup. If the indicator doesn't light, repeat the procedure or check the power supply.

⚠️ AttentionResetting deletes all saved settings, including linked accounts and schedules. If the device was part of a group (for example, a stereo speaker pair), you'll need to recreate it after resetting.

For TV set-top boxes (Yandex Module) the reset can be done in an alternative way:

1. Go to Settings → System → Reset and restore.
2. Select Reset network settings (not a full reset!).
3. Confirm the action and wait for the reboot.

What to do if the reset button does not work?

If the device does not reset after holding the button:

1. Check that the button is pressed until it clicks (some models require force).

2. Disconnect the device from power for 30 seconds, then try again.

3. For speakers, try holding the button Microphone within 20–25 seconds (sometimes the standard time is not enough).

4. If nothing helps, contact support. Yandex indicating the model and serial number (located on the bottom of the device).

Reconfiguring Wi-Fi via the Yandex app (for speakers and displays)

After the reset, the device goes into setup mode, which lasts 10 minutesIf you don't connect within this time, you'll have to repeat the process. Follow these step-by-step instructions:

1. Open the app Yandex on your phone and go to the section Devices (house icon in the bottom menu).
2. Click "Add device" → select the type of your gadget (for example, Yandex Station Mini).
3. Connect your phone to Wi-Fi, to which you want to connect Alice. This is critical: if the phone is on a different network, the setup will fail with an error. "Device not found".
4. Follow the instructions on the screen: the application will offer to connect to the device's temporary network (the name will begin with Yandex_...).
5. Return to your phone's main Wi-Fi settings, find the network Yandex_XXX and connect to it. No password required.
6. Return to the application Yandex - it will automatically detect the device and offer to select a new Wi-Fi network from the list.
7. Select your network, enter your password, and wait for the connection to complete. The process may take up to 2 minutes.

If the phone does not find the temporary network in step 5 Yandex_XXX, try:

• 🔄 Restart the speaker (power off/on).
• 📱 Turn off the mode on your phone "Traffic Saving" or Adaptive Wi-Fi (on Android).
• 🚫 Make sure that the router is not turned on Client isolation mode (it blocks communication between devices on the same network).

Reconfiguring Wi-Fi for TV set-top boxes with Alice (Yandex Module, TV boxes)

Devices connected to the TV (Yandex Module, TV boxes with Alice), are configured differently - through the on-screen menu. You will need the remote control for the set-top box or Yandex Remote (phone app). Instructions:

1. Turn on the set-top box and go to Settings (gear in the upper right corner of the main screen).
2. Select Network and Internet → Wi-Fi.
3. Click Add a network (or select your network from the list if it is displayed).
4. Enter your Wi-Fi password. For convenience, use on-screen keyboard on TV or app Yandex Remote on the phone.
5. Confirm the connection. If the network doesn't save, check that the password doesn't contain any extra spaces or case errors.

If the set-top box does not see your network:

• 📡 Make sure your router is broadcasting a network within the range 2.4 GHz (set-top boxes do not support 5 GHz).
• 🔄 Reboot the router and set-top box (turn off the power for 1 minute).
• 📵 Check if it is enabled on your router Hidden SSIDIf yes, temporarily disable this option.

For models Yandex Module 2023+ Alternative setting is available via QR code:

1. In the Wi-Fi menu, select Connection via QR code.
2. Scan the code from your phone screen (it will appear in the app) Yandex in the section Devices → Add).
3. Confirm network data transfer.

⚠️ Attention: If after changing Wi-Fi Alice on the TV set-top box stops responding to voice commands, check the microphone settings in Settings → Device → MicrophoneRecalibration may be required after updating the network.

Common errors and how to fix them

Even if you follow the instructions exactly, problems may still occur. Here are the most common issues and their solutions:

Error	Cause	Solution
"Unable to connect to the network"	Incorrect password or incompatible encryption type	Check your password (case-sensitive!). Set up encryption in your router settings. WPA2-PSK (Not WPA3).
"Device not found"	The phone and speaker are on different networks	Connect your phone to a temporary network Yandex_XXX (see step 5 in the instructions above).
The speaker flashes orange but makes no sound.	The reset was not completed or there was a firmware error.	Try resetting again (hold the button for 20 seconds). If that doesn't help, update the firmware via the app.
"No internet connection" (on TV)	The router's DNS servers are not responding.	Specify DNS in the router settings 77.88.8.8 And 77.88.8.1 (Yandex.DNS).

If the device connects to Wi-Fi, but Alice doesn't work:

• 🌐 Check if your router is blocking access to servers Yandex (traffic to the internet must be allowed in the firewall settings) *.yandex.ru).
• ⏳ Wait 5-10 minutes - sometimes it takes time for synchronization after changing networks.
• 🔄 Restart your device and router.

Additional settings after connecting to a new Wi-Fi

After successfully changing the network, it is recommended to take several steps to avoid problems in the future:

1. Update the firmware: go to the application Yandex, select the device and press Refresh (if a new version is available).
2. Set up a backup network (for speakers): In the app, you can specify a second Wi-Fi network to which the device will connect automatically if the main one becomes unavailable.
3. Check voice commands: Tell "Alice, hello."If there is no answer, go to Settings → Voice Assistant and calibrate the microphone.
4. Sync your accountsIf you have multiple devices with Alice (for example, a speaker and a TV), make sure they are linked to the same account. Yandex to sync reminders and playlists.

For owners Yandex Stations with a screen Advanced settings are available:

• 🎵 Setting up sound profiles for different scenarios (for example, "Night mode" for silent playback).
• 📊 Monitoring connection quality in the section Settings → Network (signal level and connection speed are displayed).
• 🔒 Activation children's regime, if the device is used in a family with children.

How to enable dual-band Wi-Fi for Alice?

Some new models (eg Yandex Station Max 2026+) support 5 GHz, but by default they connect to 2.4 GHzTo force the use of 5 GHz:

1. In the appendix Yandex select device → Network settings.

2. Activate the option "Use 5 GHz (if available)".

3. Restart your device.

Please note: the range 5 GHz less, so the device should be located closer to the router.

FAQ: Answers to Frequently Asked Questions

Is it possible to reconfigure Alice without resetting it to factory settings?

No, for most devices (except TV set-top boxes), a reset is required. This is due to the firmware architecture: the device stores network data in a protected area of ​​memory, and it can only be changed after a hard reset. The exception is Yandex Station with a screen (2023 models and newer) where changing Wi-Fi is possible through the menu Settings → Network.

The speaker connects to Wi-Fi, but Alice says "No internet connection." What should I do?

The problem is usually related to the router settings:

1. Check that the router is turned on DHCP (automatic IP assignment).
2. Make sure that in MAC filter there is no lock for the device.
3. Try specifying DNS servers manually. 77.88.8.8 And 1.1.1.1 in the router settings.

If nothing helps, contact support Yandex, specifying the device model and router type.

Is it possible to connect Alice to mobile Internet (4G/5G) via a phone?

No, devices with Alice do not support connection to access point from your phone. They only work with full Wi-Fi networks. The alternative is to use router with 4G support (For example, TP-Link M7350), which distributes Internet via Wi-Fi.

After changing my Wi-Fi connection, Alice stopped recognizing my voice. How can I fix this?

This is a common issue after a network update. Follow these steps:

1. Open the app Yandex → select device → Microphone settings.
2. Launch Microphone calibration (follow the voice instructions).
3. If calibration doesn't help, reset the microphone settings to factory settings (Resetting the microphone settings in the same menu).

For speakers Yandex Station Mini Also check if the microphones are physically covered (on some models they are located on the top panel and can become clogged with dust).

How do I reconfigure Alice if I lose access to my old Wi-Fi (for example, if I move)?

In this case, a factory reset is the only option. If the device doesn't respond to the reset button:

• For speakers: Turn off the power for 30 seconds, then hold the button Microphone 15–20 seconds.
• For TV set-top boxes: use the button Reset on the body (a paper clip may be required).
• If the button does not work, please contact support with the serial number (located on the device sticker).