How to cancel your Mosmetro WiFi subscription

Public transport users in Moscow often encounter unexpected charges for network access from their mobile operator balance. This occurs due to activated auto-renewal services, which are activated upon logging in. Mosmetro_Free or MosmetroIf you want to stop paying for internet in the subway, you need to complete a series of steps to cancel the billing.

There are several ways to manage your subscription, and the method you choose depends on how you activated your access. In some cases, sending a short message is enough, while in others, logging into your provider's account is required. It's important to understand that simply disabling Wi-Fi on your smartphone won't stop the charge, as the service is linked to your phone number.

In this article, we'll cover all the current methods for deactivating paid access. You'll learn how to check your connection status and avoid future charges. This information applies to all major mobile operators operating in the Moscow region.

Checking your subscription status and cancellation reasons

Before disabling your account, make sure the money is being debited specifically for Moscow Metro services. Users often confuse services or forget about the options they've enabled. First, check your spending history in your mobile operator's app or via USSD balance request. The transaction description usually indicates the payment recipient, for example, Netbynet LLC or a direct link to a Wi-Fi service.

If you see regular charges of the same amount, this is a sure sign of an active subscription. It's worth noting that access can be purchased as a daily payment or as a minute/gigabyte package with automatic renewal. Different pricing types require different cancellation policies. Carefully review the SMS notifications from your telecom operator that you receive at the time of the charge.

⚠️ Attention: You may be charged not only for logging in but also for renewing your data plan if you've reached your free limit. Make sure you're disabling the option you no longer need, not your main data plan.

For a more accurate diagnosis, you can use the table below to identify the service type by the name in the SMS or app:

Disabling via SMS commands

The fastest and most common way to cancel further payments is to send a special text message. This method doesn't require an active internet connection, making it especially convenient if mobile internet is already blocked or unstable in the subway. The commands are universal for most service-related situations. Mosmetro_Free.

To use this method, open the default messaging app on your phone. In the recipient field, enter the short code, which is usually listed on the authorization page or in the last SMS message you received from the service. The most common number used is 6112 or 6162In the text of the message you should write the word 0 or OFF (the registration of letters does not matter).

• 📱 Open the Messages app on your smartphone.
• 💬 Create a new message and enter the service's short code in the recipient field.
• ✍️ In the message text, write the cancel command (usually this is the number 0).
• 🚀 Click the send button and wait for a confirmation SMS.

After sending the command, you should receive a response message stating that the service has been successfully deactivated. If you receive an error message or an unknown command, your number may be served by a different provider or the service's terms and conditions have changed. In this case, you should try alternative subscription management methods.

Manage your subscription in your Personal Account

A more detailed method of control is to use the provider's web interface or mobile app. For the Moscow Metro, the main partner is often NetByNet or portal Wi-Fi.ruLogging into your personal account allows you to not only cancel your current subscription but also view your connection history, which helps you understand when and under what circumstances the paid option was activated.

To log in, you'll need to go to the official authorization portal. This usually happens automatically when you try to connect to the network, but you can also enter the address manually in your browser. After entering your phone number and receiving a confirmation code via SMS, you'll be taken to the service management menu. Here, find the "My Subscriptions" or "Auto Payments" section.

The personal account interface may change, so look for buttons labeled "Unsubscribe," "Remove Autopayment," or "Stop Subscription." The deactivation process in the interface looks like this:

• 🌐 Go to the provider's authorization page through your browser.
• 🔑 Log in by entering your phone number and the code from the SMS.
• ⚙️ Find the section for managing active services or tariffs.
• ❌ Click the deactivation button next to your active subscription.

The advantage of this method is that you see a complete picture of your connections. Sometimes a user may have multiple options activated simultaneously, for example, basic access and a speed booster. You can disable them selectively or all at once in your account.

What should I do if the code doesn't arrive?

If you don't receive a confirmation code within 2-3 minutes, check your network signal and whether the message memory is full. Antivirus software may also be blocking the code as spam. Try requesting the code again in 5 minutes or use the alternative USSD deactivation method.

Using USSD requests to cancel

An alternative to text messages are USSD requests. These are special codes that are entered into the dialer interface, just like when calling a subscriber. This method is advantageous because it works even on push-button phones and in situations where the message keypad is inaccessible. The commands allow instant interaction with the service provider's server.

To disable the Mosmetro WiFi subscription, a universal code is often used. *102# or specific combinations depending on your mobile operator. After dialing the combination and pressing the call button, a service menu will appear on the screen. Select the option for managing subscriptions or canceling services. Navigation is accomplished using numbers or the answer buttons.

If one code doesn't work, try the standard cancellation request for all paid subscriptions from your mobile operator (for example, *152# (for some operators), where you can find the list of services from third-party providers.

⚠️ Attention: When using USSD requests, do not terminate the connection until the final message indicating successful completion appears. Closing the window prematurely may prevent the command from being processed by the server.

Once your request is successfully processed, you'll see a message on your phone screen stating that the service has been disabled. We recommend taking a screenshot of this message or saving it to your phone as proof of your request in case any future disputes arise regarding charges.

Nuances for different mobile operators

The cancellation process may vary depending on the SIM card you used to log in. The major carriers (the "Big Four") have direct integration with Wi-Fi services, allowing you to manage your subscriptions through their own apps. This is often more convenient than going to third-party websites.

If you use your carrier's app (e.g., My MTS, Megafon, My Beeline, or My Tele2), go to the "Subscriptions" or "Paid Content" section. All active third-party services, including metro access, are often displayed there. Disabling them is a one-click process, directly from the carrier's app.

For subscribers of virtual mobile operators (MVNOs), the situation may be more complicated, as direct integration may not be available. In this case, the most reliable method is to send an SMS to a short code or contact your carrier's support team to block all paid third-party subscriptions.

• 📱 Operator applications: The most convenient method is if you have a bank or operator app installed.
• 📞 Support: A call to the operator allows you to forcibly block the subscription.
• 🌐 Operator's website: The personal account on the website also contains a content management section.

What to do if the money has already been written off

If you discover a charge after the service has been used or accidentally activated, the question of a refund arises. Simply canceling the subscription isn't enough in this case—you'll need to initiate a chargeback or file a claim. This is especially true if you weren't using the network or if the disconnection occurred incorrectly.

To request a refund, you must contact your Wi-Fi service provider's support team. Contact information is usually provided on the login page or in an SMS notification. You'll need to provide your phone number, the date and time of the charge, and an explanation of the reason for the request. Operators are often accommodating and will issue a refund, especially if the request is received within the 14-day cooling-off period.

You can also contact your mobile operator to request a refund for "unsolicited content." Operators are required to investigate such complaints. However, it's important to note that if you voluntarily entered your phone number on the login page, proving an error can be more difficult.

How to avoid automatic connections in the future

To prevent this from happening again, we recommend changing your smartphone settings. Many devices automatically connect to known networks, which can lead to accidental logins. Open your Wi-Fi settings and search for the network. Mosmetro_Free or Mosmetro and select the "Forget network" or "Delete profile" option. This will prevent automatic login.

Also, be careful when logging into public networks. Always read the terms and conditions on the login page before entering your phone number. Look for "Auto-Renewal" or "Subscribe" checkboxes and uncheck them if you don't plan to use the service regularly. Making informed choices is the best protection against unexpected charges.

It's also helpful to set limits on purchases in the App Store or Google Play if payments were made through app stores, although this is less common for subway Wi-Fi. Regularly monitoring your balance and activating your carrier's "Expense Control" service will help you keep your finances under control.

Is it possible to cancel a subscription by calling the operator?

Yes, you can call your mobile operator's customer support. They can block third-party service payments through your mobile phone bill or cancel an active subscription themselves if they have access to the provider's database.

Will I be charged if I just connect to the network?

Typically, the first few minutes or a certain amount of traffic are free. Your data is only charged after the free period expires or when you confirm the plan terms on the login page. However, it's always best to check the terms at any given time.

How do I find out how much a subscription costs?

The price is always indicated on the authorization page before entering your phone number, as well as in the SMS notification received immediately after connection. The standard daily access price varies, but is typically around 50 rubles per day.

Do I need to write a statement to get my money back?

In most cases, submitting a request through the form on the provider's website or via support chat is sufficient. A written request is rarely required, only in complex cases where the amount is significant or a system error has occurred.