How to completely or temporarily disable Wi-Fi Internet from MTS: 5 working methods

Disabling the Internet via Wi-Fi from MTS This can be useful in a variety of situations, from saving data to protecting your network from unauthorized access. Perhaps you're going on vacation and want to suspend your service, or you've noticed suspicious activity on your home network. In some cases, you may need to temporarily block internet access for specific devices—for example, to limit online time for children.

The deactivation process depends on which service you use: MTS home Internet with a router or mobile Internet Via a USB modem/4G router. It's important to understand that disabling Wi-Fi on the router itself (via the button or through the settings) doesn't stop the subscription fee from being charged—you'll need to deactivate the service through your carrier. In this article, we'll cover all possible scenarios, including specific considerations for popular router models. MTS GPON, ZTE H298A And Huawei B525.

If you are looking for a way to save on your tariff without completely disconnecting, pay attention to the option "Pause" In your MTS personal account, you can suspend the service for 1 to 6 months without losing your number. Please note: not all plans support this feature.

1. Disabling Wi-Fi directly on the MTS router

The fastest way to stop over-the-air internet distribution is physically turn off the wireless network on the device itself. This doesn't cancel the subscription fee, but it does block network access for all connected devices.

Most MTS routers (for example, Sercomm RV6699 or Huawei HG8245H) there is a separate button on the back panel Wi-Fi With an indicator. One short press disables network sharing, another short press enables it again. If there is no button, use the web interface:

• 🌐 Open your browser and enter in the address bar 192.168.1.1 (or mts.home for some models).
• 🔑 Enter your login and password (usually by default admin/admin or indicated on the router sticker).
• 📡 Go to the section Wi-Fi → Basic settings and uncheck the box Turn on wireless network.
• 💾 Save the changes and reboot the router (button Reboot or physical reboot).

⚠️ Attention: If you disable Wi-Fi via the web interface but leave the router connected to power, Internet via cable (LAN) will continue to workTo completely block access, unplug the router or deactivate the service through MTS.

2. Completely disabling the "Home Internet" service through your personal account

If the goal is - stop charging the subscription fee, you need to deactivate the service in your MTS personal account. This method is suitable for tariffs Home Internet And Internet + TV.

• 📱 Go to the website lk.mts.ru or open the application My MTS.
• 🔐 Log in using the phone number linked to your contract.
• 🏠 Select a section Services → Home Internet.
• ❌ Click Disable the service and confirm the action with an SMS code.

The shutdown usually occurs within 1–2 hours, but sometimes it takes up to a day. After deactivation, the router will stop receiving internet, even if it remains connected to the network. Important: if you combo tariff (Internet + TV)Internet outages may affect television performance—check with your operator for details.

What happens to the IP address after disabling?

After deactivating the service, your static or dynamic IP address is released and can be assigned to another subscriber. When you reconnect, you will likely be assigned a new IP address.

⚠️ Attention: If you have loan agreement For equipment (router on an installment plan), completely disconnecting the internet may violate the terms of the agreement. In this case, it's better to use the option "Pause" (see next section).

3. Temporarily suspend the Internet (the "Pause" option)

MTS operator offers a function "Pause", which allows suspend the service for a period of 1 to 6 months Without losing your number or equipment. This is convenient if you're going on a long business trip or want to save money without terminating your contract.

You can activate the pause:

• 📱 Via the app My MTS: Services → Home Internet → Pause.
• 💬 By hotline: 8 800 250 08 90 (call is free).
• 🏦 At an MTS store (passport required).

The cost of a break depends on the tariff:

⚠️ Attention: During the break the router remains yours, but you can't use it to access the internet. If you connect it to another provider, MTS may consider it a breach of contract.

4. Disabling the Internet via SMS or USSD command

If you have MTS mobile Internet (for example, via a 4G router MTS 821FT or USB modem), you can disable the service using USSD commands or SMS. This method works for tariffs Internet for Devices And "Modem Internet".

Methods of disabling:

• 📱 USSD command: Dial on the phone linked to the contract, *111*55# and follow the instructions in the menu.
• 💬 SMS: Send a message with text 0 to the number 555 (for tariffs with monthly payment).
• 🔄 For package tariffs: Send an SMS with the text OFF USER NAME on 111, Where USER NAME — your login in your personal account.

Confirmation of disconnection will come as an SMS within 10–30 minutesIf the command didn't work, check:

• 🔹 The entered text is correct (case sensitive!).
• 🔹 Is your account balance sufficient (sometimes 1 ₽ is required to process the request).
• 🔹 Is the number blocked for outgoing SMS?

5. Blocking Internet access for individual devices

If you need restrict network access only for certain gadgets (for example, for children or guests), without turning off Wi-Fi completely, use the function Parental Control or Blacklist in the router settings.

Instructions for routers MTS GPON And ZTE H298A:

1. Go to the router's web interface (192.168.1.1).
2. Go to Wi-Fi → MAC Filter.
3. Select mode Blacklist and add the MAC addresses of the devices you want to block access to.
4. Save the settings and reboot the router.

🔍 How to find out the MAC address of a device?

• 📱 On Android: Settings → About phone → General information → Wi-Fi MAC address.
• 🍎 On iPhone: Settings → Wi-Fi → ⓘ next to the network name.
• 💻 On Windows: run in command line

  ipconfig /all

  and find the line Physical address.

⚠️ Attention: MAC addresses can be spoofed, so this method does not provide 100% blocking. For reliable blocking, use guest network with a separate password or set up access schedule in the router.

6. Disabling the Internet by calling MTS support

If the DIY methods don't work or you're unsure of the settings, you can contact MTS support. This is especially true if:

• 🔹 Forgot your personal account password.
• 🔹 The router displays an error when accessing the web interface.
• 🔹 You need to disable the service linked to a legal entity.

📞 Support numbers:

• 📱 For individuals: 8 800 250 08 90 (free from all phones).
• 🏢 For legal entities: 8 800 250 88 90.
• 🔊 Voice assistant: 0890 (from MTS mobile).

🗣 What should I tell the operator?

Example of wording:

"Hello, I'd like to cancel my home internet service under the contract [contract number or connection address]. Please confirm that the subscription fee will not be charged and clarify whether I need to return my router. I'm also interested in the possibility of resuming the service without losing my number."

⚠️ Attention: When you call support, they may try to persuade you to change your mind by offering alternative plans or promotions. If the goal is to disconnect your service, insist on your decision and demand written confirmation (e.g., SMS or email).

7. What to do if the Internet does not turn off?

Sometimes, even after following all the instructions, the internet still works. Let's look at some common causes and solutions:

If the problem persists, check:

• 🔌 Router power supply: Unplug it from the power outlet for 10 minutes, then plug it back in.
• 📡 Signal from the provider: It's possible that the internet isn't coming from MTS, but from another source (for example, a neighbor's Wi-Fi with the same name).
• 📄 Agreement: Check your personal account to see if any additional services (for example, a backup channel) are connected.

How can I check if the internet is really disconnected?

Run the command in the command line tracert ya.ruIf packets don't reach beyond your router (the first hop), then network access is blocked.

FAQ: Frequently asked questions about disabling MTS Wi-Fi

Is it possible to disable Wi-Fi on an MTS router but still use cable internet?

Yes, to do this, in the router settings, turn off only the wireless network (Wi-Fi → Basic Settings → Turn on wireless network), without touching the section WAN or InternetInternet access via the LAN port will continue to work, but subscription fees will continue to be charged.

What happens to the router after the service is disabled?

The router remains your property, but becomes a regular router, not tied to MTS. You can:

• 🔄 Connect it to a different provider (reconfiguration will be required).
• 🗑 Recycle or return to an MTS store (sometimes they offer a discount on new equipment).
• 🔧 Use as a switch or access point (by disabling the DHCP function).

If the router was rented, it must be returned to the MTS store within 30 days of disconnection.

How do I disable internet access on the MTS 821FT 4G router?

For mobile routers the procedure is different:

1. Go to the web interface (192.168.8.1).
2. Go to Settings → Account Management.
3. Select Disable the service or click Exit (logout from MTS account).

If this doesn't work, disable the service through your personal account or a USSD command. *111*55#.

Is it possible to turn off the Internet only at night?

Yes, to do this, configure it in the router settings Wi-Fi schedule:

1. Go to Wi-Fi → Schedule.
2. Specify the days of the week and the time interval (for example, from 11:00 PM to 7:00 AM).
3. Save the settings.

During this time, Wi-Fi will automatically turn off, but the cable internet will remain active.

What should I do if I forgot my MTS personal account password?

You can restore access:

• 📱 Via the app My MTS: click Forgot your password? and follow the instructions.
• 💬 By SMS: send a message with text password to the number 111.
• 🏦 At an MTS store (passport required).

If there is another email linked to the number, check the folder Spam — the letter with the restoration could have gotten there.