How to disconnect someone from Rostelecom Wi-Fi: all methods 2026

Have you noticed that your internet is slow? Rostelecom Has your Wi-Fi network started to slow down, and are you seeing unknown devices in your list of connected devices? Or do you simply want to restrict access to your Wi-Fi network for a specific user? In this article, we'll look into all current methods for disabling devices from Wi-Fi Rostelecom — either through the router settings or through your provider’s personal account.

It's important to understand that simply disconnecting your device from the network doesn't always solve the problem permanently. If an attacker knows your Wi-Fi password, they can reconnect. Therefore, at the end of this article, we'll provide recommendations on how to permanently block unwanted users and protect your network from repeated intrusions.

The instructions in the article are relevant for most router models that Rostelecom establishes for its subscribers: Sagemcom [email protected] 5364, Sercomm RV6699, Huawei HG8245H and others. If you have a different model, the principles remain the same—only the menu item names may differ.

1. How to check who is connected to your Wi-Fi

Before disconnecting someone from your network, you need to make sure there are indeed unauthorized devices using your Wi-Fi. There are several ways to do this:

• 📱 Via a mobile app Rostelecom Personal Account (Available for Android and iOS). The "My Network" or "Wi-Fi" section displays a list of all connected devices, including their MAC addresses and names.
• 🖥️ Via the router's web interfaceTo do this, you need to go to the router control panel (usually at the address 192.168.1.1 or 192.168.0.1) and find the section DHCP Clients, Connected Devices or similar.
• 🔍 Using specialized programs like Wireless Network Watcher (for Windows) or Fing (for mobile devices). They scan the network and display all active connections.

Please note unknown devices with strange names (for example, android_123456 or iPhone-789) or those that are connected at unusual times (at night, when everyone is asleep). You should also be wary if the list includes devices with unfamiliar MAC addresses - they can be blocked permanently.

If you find a suspicious device, write it down MAC address (unique species identifier 00:1A:2B:3C:4D:5E) and name (if any). This information will be useful for blocking.

2. Disabling the device via the router's web interface

The most reliable way to disconnect someone from your Wi-Fi is to go to your router settings and manually remove the device from the list of connected devices. Here are the step-by-step instructions:

1. Open a browser on any device connected to the same network and enter in the address bar 192.168.1.1 or 192.168.0.1If these addresses don't work, check the sticker on the back of your router—it may indicate a different IP address.

2. Enter your username and password to log in. By default, this is often admin/admin or user/userIf you changed this data and forgot it, you will have to reset the router to factory settings (using the button Reset on the back panel).

3. Find the section with connected devices. Depending on your router model, it may be called:

   • 🔹 DHCP Clients (at Sagemcom)
   • 🔹 Connected Devices or Device List (at TP-Link)
   • 🔹 Home Network → Device List (at Huawei)

In the list, find the device you want to disable. MAC address or name. There should be a button next to it. Disconnect, Block or Remove.

Click it and confirm the action. The device will immediately disconnect from the network.

Some router models (for example, Sercomm RV6699) instead of the off button there may be a function MAC FilteringIn this case, you need to:

6. Go to section MAC Filtering or Access Control.

7. Add the device's MAC address to the blacklist (Blacklist).

8. Save settings and reboot the router.

⚠️ Attention: If the device reconnects after disconnecting, it means it has saved the Wi-Fi password. In this case, you need to change your Wi-Fi password (instructions in section 5).

3. Disconnection via your Rostelecom personal account

If you have access to Rostelecom personal account, you can manage connected devices there too. This method is convenient if you don't want to mess with your router settings or are away from home.

Here's how to do it:

1. Go to the website lk.rt.ru and log in using your username (usually this is the phone number or email associated with the contract).

2. Go to the section Services → Internet → My network (the name may differ slightly depending on the version of your personal account).

3. Find the block Connected devices or Wi-FiThere will be a list of gadgets that are currently using your internet.

4. Next to the desired device, click on the three dots (⋮) or button Control and select Disable or Block.

You can also do this in your personal account Permanently block a device by MAC address, adding it to the blacklist. To do this:

5. Go to the section Wi-Fi settings → MAC address filter.

6. Enter the MAC address of the device and save the changes.

Method of disabling	Advantages	Flaws
Via a router	Works even without the Internet, full control over the network	You need to know the router's IP address and login information.
Through your personal account	It's convenient, you can do it from your phone, and it doesn't require access to the router.	Not all router models are supported, sometimes there is a delay
Via the app	Fast, notifications about new connections	The app may be glitchy and not all functions are available.

⚠️ Attention: Device management functions in your personal account Rostelecom These may vary depending on your region and plan. If you don't see the section you need, use your router settings.

4. How to disable a device using a mobile app

U Rostelecom there is an official app Personal Account, which allows you to manage your home internet, including control of connected devices. You can download it:

• 📱 For Android
• 🍎 For iOS

Instructions for disabling the device via the app:

1. Open the app and log in (use the same information you use to log into your personal account on the website).

2. On the main screen, find the block Internet or My network and tap on it.

3. Go to the section Connected devices or Wi-Fi.

4. In the list of devices, find the one you want to disconnect and swipe left on it (on iOS) or tap the three dots (on Android).

5. Select Disable or Block.

In the application you can also:

• 🔄 Reboot the router remotely (useful if the internet is glitchy).
• 🔒 Change your Wi-Fi password (chapter Network settings).
• 📊 View traffic statistics by device (if the tariff supports it).

5. How to permanently block a device by MAC address

If you want ban completely To prevent a specific device from connecting to your Wi-Fi, it’s not enough to simply turn it off – you need to add its MAC address to the blacklist (MAC Filtering). This will make the block permanent, even if the device tries to connect again.

Here's how it works:

1. Go to the router settings (instructions in Section 2).

2. Find the section MAC Filtering, Access Control or Security → MAC address filter.

3. Turn on the filtering function (usually a switch Enable MAC Filter).

4. Add the MAC address of the device you want to block to the list and select the mode Deny (prohibit) or Blacklist.

5. Save the settings and reboot the router.

Now the device with this MAC address won't be able to connect to your Wi-Fi even if he knows the passwordPlease note that some smart devices (such as TVs or speakers) may have dynamic MAC addresses that change each time they are connected. In this case, blocking may not work.

What should I do if my device's MAC address changes?

Some modern gadgets (especially on Android 10+ and iOS 14+) use MAC address randomization To protect your privacy, MAC blocking won't help in this case. Solution:

• 🔹 Change your Wi-Fi password to a more complex one.
• 🔹 Disable the feature Randomize MAC in the network settings on the target device (if you have access to it).
• 🔹 Use guest network for untrusted devices.

If you have a router Sagemcom [email protected] 5364, the path to the MAC filtering settings will be like this:

Advanced Setup → LAN → MAC Filtering

For Huawei HG8245H:

Home Network → Device Management → MAC Filter

6. Changing your Wi-Fi password is a radical solution

If you suspect that strangers are connecting to your network and don’t want to mess with MAC address blocking, the easiest way is to change your Wi-Fi passwordAll devices will be disconnected, and only those you share the new password with will be able to reconnect.

How to change your password:

1. Go to your router settings (see Section 2).

2. Find the section Wireless, Wi-Fi or Wireless network.

3. In the field Password, Pre-Shared Key or Security key Enter a new password. It must be:

   • 🔐 At least 8 characters long.
   • 🔤 Contain uppercase and lowercase letters, numbers, and special characters (e.g. !@#$%).
   • 🆔 Do not match the passwords for your other accounts.

Save the settings. The router will reboot and all devices will be disconnected.

Reconnect your gadgets using the new password.

Examples of strong passwords:

• 🔒 K7#pL9@mN2!qR
• 🔒 WiFi_Rostelecom_2026!@
• 🔒 S3cur3_P@ssw0rd_F0r_H0me

⚠️ Attention: After changing the password, all devices in the house (TVs, speakers, cameras) will also be disabled. Prepare a list of devices that require internet access in advance and write down the new password to quickly connect them.

7. Additional security measures for your Wi-Fi

To avoid unauthorized connections to your network in the future, follow these guidelines:

• 🔄 Update your router firmware regularlyManufacturers release updates that patch vulnerabilities. Check them in the section System Tools → Firmware Upgrade.
• 🛡️ Disable WPSThis feature simplifies connecting devices, but it makes the network vulnerable to hacking. Find it in the settings. Wi-Fi and deactivate.
• 🌐 Use a guest network For friends and temporary guests. It's isolated from the main network and doesn't provide access to your local devices (printers, NAS, etc.).
• 📡 Hide the network name (SSID)Disable the option in your router settings. Broadcast SSIDThen your Wi-Fi won't appear in the list of available networks, and only those who know the exact name will be able to connect to it.
• 🔍 Turn on notifications for new connectionsSome routers (for example, Keenetic) can send push notifications to your phone when a new device connects to the network.

It's also worth periodically checking the list of connected devices (every 1-2 months) and removing unknown gadgets. If you have a large home or office, consider installing access control systems (For example, Unifi or MikroTik), which allows flexible management of user rights.

8. What to do if nothing helps

If you've tried all the methods, but other devices continue to connect to your Wi-Fi, there may be a more serious problem:

• 🕵️ Your router has been hacked.An attacker could have accessed the control panel and disabled all restrictions. In this case, you need to reset the router to factory settings (button Reset) and configure it again.
• 📶 Neighbors are using your Wi-Fi through security holes.. For example, if you have a weak password or enabled WPSCheck your security settings and update your firmware.
• 📡 The problem is on the provider's side. Sometimes Rostelecom mistakenly merges the networks of several subscribers. Contact support by phone. 8 800 100 08 00 and report the problem.

If you suspect your router has been hacked, follow these steps:

1. Press and hold the button Reset Press and hold the power button on the back of the router for 10–15 seconds until the indicators start flashing. This will reset all settings to factory defaults.

2. Connect to the router via cable and go to the control panel (usually 192.168.1.1, login/password — admin/admin).

3. Reconfigure the network:

   • 🔹 Set a strong Wi-Fi password.
   • 🔹 Turn it off WPS And Remote Management.
   • 🔹 Enable MAC address filtering.

Update your router firmware to the latest version.

If the problem persists after a reset, the router may be physically damaged or malware may be installed. In this case, it's best to contact support. Rostelecom to replace equipment.

FAQ: Frequently Asked Questions

Is it possible to disconnect a device from Rostelecom Wi-Fi without accessing the router settings?

Yes, if you have access to Rostelecom personal account or a mobile app. There's a section with connected devices where you can disable or block a device remotely. However, for permanent blocking, it's still better to use the router settings (for example, a MAC address filter).

What should I do if I don't know the router password?

If you haven't changed your default login details, try:

• 🔹 Login: admin, password: admin.
• 🔹 Login: user, password: user.
• 🔹 Check the sticker on the back of your router—it may contain your login/password.

If nothing works, reset the router to factory settings using the button Reset (Hold it for 10-15 seconds). After the reset, use the standard login details.

How do I find the MAC address of the device I want to block?

There are several ways to find out your MAC address:

• 🔹 In router settings in the connected devices section (for example, DHCP Clients).
• 🔹 In Rostelecom personal account or mobile application.
• 🔹 On the device itself:
• 📱 On Android: Settings → About phone → General information → Wi-Fi MAC address.
• 🍎 On iPhone/iPad: Settings → Wi-Fi → ⓘ next to the network → MAC address.
• 💻 On Windows: run the command ipconfig /all in the command line and find the line Physical Address.

Is it possible to disconnect a device from Rostelecom Wi-Fi on a schedule?

Yes, some routers (eg. Keenetic or ASUS) support the function Parental Control or "Time Scheduling", which allows you to limit internet access by time. In routers from Rostelecom There is usually no such function, but it is possible:

• 🔹 Manually turn off the device at the desired time through your personal account.
• 🔹 Buy a more advanced router with scheduling support.
• 🔹 Use third-party programs like NetCut (but it is not always legal and safe).

Is it legal to disconnect other people's devices from your Wi-Fi?

Yes, you have every right. manage your home network, including disabling or blocking any devices. However:

• 🔹 You cannot hack other people's devices or networks (this is punishable under Article 272 of the Russian Criminal Code - "Unauthorized access to computer information").
• 🔹 If you're disconnecting a device that belongs to your neighbor and they connected accidentally (for example, because they have the same network names), it's best to warn them first.
• 🔹 In an office or public place, rules may be regulated by internal regulations.