How to disable auto-payment for Wi-Fi on the metro: all the methods in 2026

Automatic debit of fees for Wi-Fi in the metro — a convenient option for regular users, but not always a profitable one. Many passengers don't even realize that connecting to the network MAX or MT_FREE Activates recurring payments via a bank card or mobile operator. If you've noticed unexpected charges of 50–300 rubles per month labeled "Metro Wi-Fi" or "MAX-Wi-Fi," this article will help you figure out how to stop them.

In 2026, the procedure for disabling autopayment depends on which service you connected through: the official portal WiFi.Moscow, mobile application MosMetro, operator's website (MTS, Beeline, Megaphone) or a banking service (Sberbank, Tinkoff, etc.). We've compiled up-to-date instructions for all cases, including hidden nuances that support doesn't cover. For example, Disabling MAX-WiFi through your personal account doesn't always stop charges if the subscription is linked to a SIM card—in this case, you'll need to contact your operator..

Important: Some users confuse autopayment with premium access (unlimited Wi-Fi) with a regular connection to a free network. If you are charged, you definitely have a paid option activated. Free Wi-Fi in the metro (networks) MT_FREE or Moscow_Free_WiFi) does not require payment, but has speed and session time limitations.

1. How to check if autopayment for Wi-Fi is active on the metro

Before canceling your subscription, make sure the charges are actually related to Wi-Fi in the metro. Here are some signs of an active autopayment:

• 💳 Payments with the following names appear on your card or mobile banking statement: MAX-WiFi, WiFi.Moscow, MosMetro WiFi, MT_WIFI or Paid WiFi access.
• 📱 On the phone when connected to the network MAX or MT_FREE A page automatically opens that says "Your subscription is active" or "Access extended until [date]".
• 📧 Notifications from support@wifi.moscow or short number 7377 (for MTS) with information about subscription renewal.
• 🔄 In your personal account on the website WiFi.Moscow The "My Services" section displays your active subscription (even if you didn't sign up for it consciously).

If at least one of these points matches, the autopayment is definitely working. Most often, the subscription is activated accidentally: when you first connect to the network. MAX The system offers a "free trial" (3-7 days) and then automatically switches to a paid plan unless the user cancels manually. Sometimes, simply clicking "Connect" in the browser pop-up window is enough to agree to the terms.

2. Disabling autopayment via your WiFi.Moscow personal account

The most reliable way is to cancel your subscription directly on the official portal. Follow the instructions:

1. Go to the website WiFi.Moscow and log in using your phone number (an SMS with a code will be sent to it).
2. Select a section from the top menu My services → Active subscriptions.
3. Find the line labeled "MAX-WiFi" or "Premium access" and click the button Manage your subscription.
4. In the window that opens, select Disable auto-renewal and confirm the action via SMS.

If the "My Services" section is empty, but charges continue, it means your subscription is linked to your SIM card through your carrier, not your website account. In this case, proceed to section on disconnecting via a mobile operator.

⚠️ Attention: After disabling auto-renewal, access to the network MAX The subscription will remain in effect until the end of the paid period (usually the end of the month). To completely stop charges, cancel your subscription 2-3 days before the renewal date.

3. Disconnection via mobile operator

Why might a subscription be linked to a SIM card?

Some operators (such as MTS or MegaFon) automatically activate Wi-Fi access in the metro for their subscribers. In this case, the subscription is managed not through WiFi.Moscow, but through the operator's personal account.

If autopayment is linked to a phone number, you can disable it in one of the following ways:

For MTS And Beeline USSD commands also work:

• 📱 For MTS: dial *111*7377# and follow the instructions in the answer.
• 📱 For Beeline: send an SMS with text WIFI OFF to the number 7878.

⚠️ Attention: If you changed carriers but kept your number (for example, through number portability), your subscription may have transferred along with your SIM card. In this case, contact your new carrier's support team—they should be able to help you deactivate it.

4. Disabling automatic payments through the bank

If debits are processed through a bank card (Sberbank, Tinkoff, VTB, etc.) but aren't linked to a phone number, you can disable them in your bank account. Look for the "Autopayments," "Recurring Payments," or "Subscriptions" section. For example:

• 🏦 Sberbank: Sberbank Online → Payments → My Automatic Payments → Search by "WiFi".
• 💳 Tinkoff: App → Payments → Subscriptions → Find MAX-WiFi.
• 💼 VTB: VTB Online → Payments and Transfers → My Templates → Regular Payments.

At some banks (such as Alfa-Bank), Wi-Fi autopayments may be hidden in the "Internet and Communications" section. If you can't find your subscription, use a keyword search: WiFi, MAX, MosMetro or 7377 (service number for MTS).

5. What to do if autopayment won't turn off

Sometimes, even after all these steps, write-offs continue. Here are possible causes and solutions:

• 🔄 The subscription is duplicated: Check if it is also activated via WiFi.Moscow And mobile operator. Disable both options.
• 📅 Untimely shutdown: If you canceled auto-renewal the day before the charge, the payment may have gone through automatically. Please wait until the following month.
• 🛠 Technical failure: Write to support support@wifi.moscow with the subject "Please disable autopayment" and attach a screenshot of the statement showing the debit.
• 🏛 Legal nuances: If the operator or bank refuses to disable the payment, file a claim demanding a refund for the unused period (a sample can be found on the Rospotrebnadzor website).

If the problem is not resolved within 5 business days, please contact Rospotrebnadzor or leave a complaint on the portal Dobrodel. Specify:

• Name of the service and amount of charges.
• Dates of support requests.
• Application numbers (if any).

6. How to avoid accidentally activating autopay in the future

To avoid unexpected charges, follow these simple rules:

• 🚫 Don't connect to the network MAX: Use only free networks MT_FREE or Moscow_Free_WiFi (they don't have any paid options).
• 🔍 Read the terms and conditions: When connecting to any new Wi-Fi network in the metro for the first time, carefully read the pop-up windows. Often, the "I agree to the rates" checkbox is selected by default.
• 📵 Disable auto-connection: In your phone settings, disable automatic connection to Wi-Fi networks (on Android: Settings → Wi-Fi → Advanced → Auto-connect).
• 💳 Use virtual cards: To pay on social networks, create a separate virtual card with a limit of 100–200 rubles (for example, at Tinkoff or Sberbank).

If you still need premium Wi-Fi access in the metro, apply for it only through official channels (website WiFi.Moscow (or operator) and immediately set up notifications about debits in the banking app.

7. Alternatives to paid Wi-Fi in the metro

Paid network access MAX Not always justified: free networks MT_FREE And Moscow_Free_WiFi Covers almost all stations and train cars. Here's how to use them without the risk of activating autopayment:

• 📶 MT_FREE (MTS): Available to MTS, Beeline, MegaFon, and Tele2 subscribers. Speed ​​is limited (up to 1 Mbps), but sufficient for messaging apps. Connection: Select a network. MT_FREE, open your browser and confirm access via SMS.
• 🏙 Moscow_Free_WiFi: Works with all operators. Speeds up to 5 Mbps, but with a traffic limit (usually 500 MB per day). Registration on the portal is required to connect. WiFi.Moscow.
• 📴 Mobile Internet: If you have an unlimited data plan, it's easier to use 4G/5G. All operators have coverage in the Moscow metro (except in deep tunnels).

For convenience, save the networks to your phone MT_FREE And Moscow_Free_WiFi as "famous" (on Android(Long-press the network name → "Save"). Then the connection will happen automatically, without any extra clicks.

Frequently Asked Questions (FAQ)

I'm being charged, but I don't remember connecting to Wi-Fi. How can I find out which service I subscribed to?

View the payment details on your card statement or mobile banking:

• If there are words MAX-WiFi or WiFi.Moscow - turn it off through personal account.
• If the payment comes from an operator (for example, MTS WiFi or Beeline MAX) - manage your subscription in your mobile operator's personal account.
• If the appointment only contains a number 7377 This is a service from MTS. Disable it using a USSD command. *111*7377#.

If you cannot determine this, please contact the bank's support team and ask them to clarify the recipient's details.

I turned off autopay, but the money was still debited. What should I do?

You can return funds through your bank or operator:

1. Take a screenshot of your personal account, which shows that the subscription is disabled.
2. Contact bank support (via chat or by phone) and request that the payment be disputed as unauthorized. Specify that the service was previously disabled.
3. If the bank refuses to help, write a complaint to the Wi-Fi operator (on support@wifi.moscow) with a demand to return money for the unused period.

The review period is up to 30 days. If you are not satisfied with the response, file a complaint with Rospotrebnadzor.

Can I use Wi-Fi in the metro without registration?

Yes, but with restrictions:

• Net MT_FREE requires confirmation via SMS (registration is not required, but the phone number is linked to the session).
• Net Moscow_Free_WiFi requests registration on the portal WiFi.Moscow, but you can use temporary access (15-30 minutes without SMS).
• The network is available in some carriages. RZD_Free (from Russian Railways) - it is completely free and does not require registration, but coverage is limited.

To avoid registration, disable automatic Wi-Fi connection in your phone settings and connect to networks manually only when necessary.

The charges are coming from my card, but I haven't used Wi-Fi in the metro for six months. Why?

Possible reasons:

• The subscription was purchased on another device (for example, a tablet or a second phone), but is linked to your card or number.
• Have you ever connected to MAX-WiFi via a public computer (for example, at an airport or cafe), and the subscription remains active.
• The operator or bank did not technically cancel the autopayment (this happens when there are problems with the billing system).

Solution: Check all devices where you may have logged into your account. WiFi.Moscow, and disable your subscription everywhere. If that doesn't help, block charges through your bank (see section on banks).

How can I connect to free Wi-Fi on the metro without the risk of activating a paid subscription?

Follow this algorithm:

1. In your phone settings, disable the "Auto-connect to open networks" option.
2. Select a network manually MT_FREE or Moscow_Free_WiFi (Not MAX!).
3. When you first connect, open your browser. If a payment page appears, close it and refresh the page. Free access will activate automatically within 10-20 seconds.
4. Never enter card details on pages that open when connecting to Wi-Fi in the metro.

To be on the safe side, use your browser in incognito mode—this will prevent cookies from being saved that could automatically confirm payments.