Many passengers on the Moscow and St. Petersburg metro regularly encounter unexpected charges for internet access in the subway, which are debited from their mobile phone account automatically when they connect to the network. Moscow_WiFi_Free or MT_FREEIf the user previously agreed to the terms of service or accidentally activated the subscription. Often, subscribers forget they selected an auto-renewal plan and only discover the extra charges when reviewing the billing details.
Navigating the intricacies of the authorization menu or finding the right command to unsubscribe can be challenging, as the interfaces of telecom operators and wireless network providers are constantly being updated. In this article, we'll detail all the current methods for breaking this automatic cycle and regaining control of your finances using only your smartphone.
You'll learn how to correctly formulate a request, who to call in questionable situations, and why simply logging offline doesn't always stop charges. We'll cover methods for all major mobile operators and universal solutions that work regardless of your mobile provider.
How automatic payment systems work in the metro
The subway login system is designed in such a way that upon first login, the user is asked to select a tariff plan. Often, by default or due to inattention, the option with auto-renewal Session or daily payment. This means the system remembers your phone number and initiates payment each time you re-enter the coverage area or after 24 hours.
Technically, the process involves forwarding the request to the carrier's gateway, which in turn sends a confirmation to the Wi-Fi provider. It's important to understand that simply disabling Wi-Fi on your smartphone or switching to mobile data does not cancel the subscriptionThe contract with the provider remains active until a termination command is received.
⚠️ Please note: Some tariff plans charge for the actual connection, not the time it takes. This means that even a short connection can trigger a charge for the next day.
Telecom operators and wireless network providers frequently change their terms and conditions, so specific plan names may vary. Always check the latest terms and conditions in your mobile operator's account or on your internet service provider's official website.
Universal cancellation method via USSD commands
The fastest and most reliable method, which works on virtually all devices, regardless of operating system, is using special short codes. These commands are sent directly to the operator's server, bypassing complex browser authorization menus. For most users in Moscow and the Moscow region connected to the network, Moscow_WiFi_Free, the following actions are relevant.
You need to open the Phone app and go to dial mode. Enter the combination *118*11# and press the call button. This command will cancel all paid subscriptions related to Wi-Fi access in the metro. After completing the request, a success message will appear on the screen or you will receive an SMS notification.
☑️ Check if your subscription is disabled
If the first combination doesn't work, try an alternative code *118*01#, which is often used to manage the provider's core services. In some cases, the system may request confirmation of the action with a response message, so keep an eye on your incoming messages.
- 📱 Open the dialer on your smartphone.
- 🔢 Enter the command
*118*11#without additional characters. - ✅ Press the call button and wait for the pop-up window.
- 📨 Check your incoming messages from the service WiFi Metro.
It's worth noting that USSD requests work even without an active internet connection, making them indispensable in situations where Wi-Fi is already disabled but the subscription is active. universal tool, which should be in the arsenal of every mobile services user.
What to do if the command fails?
If you see the message "Connection Error" or "Invalid Code" after entering the code, your number may be served by a virtual operator or corporate plan that blocks USSD. In this case, use alternative methods through your personal account or by calling customer support.
Disabling via SMS messages
For those who find it difficult to remember complex number combinations, you can manage your subscription via text messages. This method is especially convenient if you have network coverage but can't make a voice call or enter a USSD code. The mechanism is simple: you send a keyword to a short code, and the system automatically processes the request.
To disable auto payment, send an SMS with the text OFF or STOP to the number 2521This is the single service number for managing Wi-Fi services in the metro. You will receive a response message confirming the service has been disconnected and information about your remaining balance if your plan required prepayment.
| Action | SMS text | From the recipient | Result |
|---|---|---|---|
| Disabling the service | OFF |
2521 | Subscription deleted |
| Checking status | STATUS |
2521 | Asset information |
| Help | HELP |
2521 | List of commands |
Make sure you have the minimum balance to send a message if your plan does not include free messaging.
Using your personal account and the operator's application
Modern mobile operators provide users with powerful tools for managing services through their own applications. This is the most visually understandable A way to not only cancel a subscription but also analyze your spending history. Application interfaces My MTS, My Beeline, My Tele2 And Megaphone have similar menu construction logic.
To get started, log in to your carrier's app. You'll need to log in, which is usually done automatically using your SIM card or a password received via SMS. Once logged in, find a section labeled "Subscriptions," "Paid Content," or "Additional Services."
In the list of active services, look for names containing the words WiFi, Metro, Internet or wireless provider logos. After selecting the desired option, click "Disable" or "Delete." The system may offer you the option to keep the service at a discount—in this case, be firm and confirm your refusal.
- 📲 Launch your mobile operator's app.
- 🔍 Go to the "Services" or "Subscriptions" section.
- 🗑 Find the service associated with Metro Wi-Fi and click "Disable."
- 🔒 Check the "Archive" section to make sure the service will not return.
The advantage of this method is that you see a complete picture of your expenses. It often turns out that, in addition to Wi-Fi in the metro, users have other unnecessary services connected, which are also worth getting rid of to save money.
Cancelling a subscription through the provider's website
If the mobile app is unavailable or inconvenient, you can use the web version of your personal account. This method requires an active internet connection, so switch to mobile data before beginning the process. You'll need to go to the official portal of your metro service provider.
Enter the address in the address bar of your browser wifi.metro.ru Or search for "Metro WiFi Personal Account." Once you're redirected to the website, you'll be prompted to log in. Typically, this requires entering the phone number associated with your subscription and confirming your login with a code sent via SMS.
⚠️ Warning: Carefully check the website address in your browser's address bar. Scammers often create phishing copies of payment portals to steal your data. The official domain should match the provider's name.
After successfully logging in, find the "My Subscriptions" or "Plans" section. Your current service status is displayed here. To disable auto-payment, select "Cancel auto-renewal" or "Switch to a free plan." Changes will take effect immediately or at the end of the current paid period.
Interacting with support service
If automated methods fail, or you encounter a technical error, the only reliable solution is to contact customer support. Telecom operators and Wi-Fi providers are required to provide support services. You can contact them via a hotline or in-app chat.
When calling, please have your phone number and, if possible, the date of your last charge ready. This will help the operator quickly identify the problem. State your request clearly: "Please cancel all paid subscriptions related to internet access in the metro and refund any funds that were erroneously charged."
After the call, be sure to write down your ticket number or the name of the operator you spoke with. This will be necessary if the issue isn't resolved within 24 hours and you need to contact us again. Documentation Appeals are an important part of protecting the rights of consumers of digital services.
Frequently Asked Questions (FAQ)
Will I get my money back if I turn off autopay?
Automatic refunds are usually not issued. However, you can submit a request to the operator's support team for a refund for any unused period or in the case of an error. Your chances of getting a refund are high if you submit your request within 14 days of the charge.
Can a subscription be reactivated?
If you deactivated the service via a USSD command or your personal account, reactivation is not possible without your consent. However, if you log in to the Metro Wi-Fi network again and agree to the terms on the login page, your subscription will be reactivated.
What to do if your phone number has changed?
Subscriptions are tied to a specific number. If you've changed your SIM card, old subscriptions may remain active on your old number unless you've closed your account. Be sure to check the status of your old number's services before canceling it.
Do these methods work for all cities?
The commands and services described are primarily relevant for Moscow and St. Petersburg. Other cities may use different providers and short codes. It is recommended to check with your local service provider.