The decision to change internet providers or completely cancel your home internet service often requires a clear plan of action, especially when dealing with large operators with extensive infrastructure. The process of terminating a contract with MGTS can seem complicated due to the many nuances associated with leased equipment, tariff plan terms, and outstanding debt. Users often face the need to visit an office in person or, conversely, have the option to resolve the issue remotely if their case allows for a simplified procedure.
In this article, we'll detail all the steps a subscriber must complete to properly terminate their contract with the provider. You'll learn how to prepare equipment for delivery, where to find up-to-date application forms, and what hidden fees may apply if you terminate your contract early. Understanding these processes will save you time and stress, preventing unnecessary charges after the service has been disconnected.
It's worth noting that terms and conditions may vary significantly depending on whether you are an individual or a legal entity, as well as the connection type—GPON fiber or twisted pair. Access technology Determines which equipment is owned or leased. The correct sequence of actions ensures that the service is terminated on the day you select, without automatic renewal for the following month.
Analysis of contract terms and current obligations
Before initiating the disconnection process, it's crucial to carefully review your current telecommunications service contract. This document outlines the terms of early termination, the operator's notice period, and any potential penalties. Subscribers often forget that when signing up for promotional plans with a fixed price for an extended period, canceling the service early may result in a recalculation of the standard, higher rates.
Particular attention should be paid to the status of the equipment. MGTS often provides routers and terminals for rent or installment plans. If you use GPON terminalIf you leased the equipment, you must return it in good working order. If the equipment was purchased on an installment plan, you will most likely be required to pay the remaining balance in a lump sum before signing the termination form.
Check your account balance for any outstanding balances. The operator will not terminate the contract if the subscriber has a negative balance. It is recommended to top up your account with a small reserve in advance to cover any charges for less than a full month of service. Financial discipline At this stage, it will help to avoid blocking the disconnection procedure due to technical limitations of the billing system.
It's also worth checking whether you have any additional paid options, such as antivirus software, cloud storage, or online movie subscriptions. These services are often listed as separate billing lines and may continue to accrue charges even after your primary internet connection is disconnected unless you deactivate them separately.
⚠️ Attention: Tariff plan and bonus program terms are subject to change. Before submitting an application, be sure to check the current terms of your contract in your personal account or confirm them with your operator, as the rules may differ from those in effect when you signed up.
If you're planning to switch to another provider, check the terms and conditions. Sometimes the new provider offers compensation for the costs of terminating your contract with the old one, but this requires official documents confirming the termination of your relationship with MGTS. Keep all receipts and copies of your statements.
Preparing equipment for return
One of the most important steps is preparing the technical equipment for return. If the router or fiber optic terminal is yours, you can keep it or sell it. However, if the device belongs to MGTS, its return is a mandatory condition for contract termination. Incomplete equipment or physical damage may result in a bill for damages.
Before visiting a service center or service office, you should reset your device to factory settings. This will delete all your personal data, including Wi-Fi passwords, PPPoE connection settings, and connection history. For most MGTS models, this is done via a recessed button. Reset, which needs to be held for about 10-15 seconds when the power is on.
☑️ Equipment check before delivery
The equipment typically comes with the router itself, a power supply, and, in some cases, a patch cord (network cable). Having the original packaging is a plus, but it's not a strict requirement. The key is for the device to be clean and show no signs of being opened or subjected to significant physical impact.
The ONT optical terminal requires special attention if you're connected via GPON technology. This is a more complex device, and damage to it (for example, a broken port or a cracked housing) can be considered a complete failure. Optical module It is very sensitive, so it must be transported carefully, avoiding impacts.
If you discover that a device is lost or defective due to your fault, it's best to inform the operator upfront. Attempting to return non-functioning equipment may result in the acceptance officer discovering the defect in your presence, and you'll still be responsible for the cost of a new device, but with possible additional costs during the investigation.
| Device type | Ownership status | Action when disconnected | Risk of a fine |
|---|---|---|---|
| Wi-Fi router | Rent | Mandatory return | High (cost of the device) |
| ONT Terminal | Rent/Leasing | Mandatory return | High (terminal cost) |
| TV set-top box | Rent | Mandatory return | Average (depending on model) |
| Router (purchased) | Own | Remains with the subscriber | Absent |
Methods of filing an application for termination of a contract
There are several ways to formally cancel your MGTS service. The method you choose depends on your schedule, your availability to visit offices, and your connection type. Each method has its own specific requirements and processing timeframes.
The most traditional and reliable method is an in-person visit to a customer service center. Here, you can resolve all issues immediately, return your equipment, and receive your confirmation documents. However, this method requires travel time and waiting in line. Larger offices may offer electronic tickets, which speeds up the process somewhat, but a wait is still likely during peak hours.
Another option is to send the application by registered mail with a delivery confirmation to the operator's postal address. This method is suitable for those who are unable to visit the office in person. The letter must include the account number, passport information, the reason for termination, and the date on which the service should be discontinued. A copy of the passport and a copy of the contract (if applicable) must be attached to the letter.
Some subscribers try to use online forms on the website or support chat. Although the operator strives to digitalize processes, online channels often prove insufficient for complete contract termination, including document verification and equipment return. A chat operator can accept a preliminary request, but finalizing the process will likely require active intervention through other channels.
Typically, the operator requires 10-30 days' notice before the desired disconnection date. This time is needed to perform maintenance and final payments. If you submit a notice on the 30th asking for a disconnection on the 1st, service will likely be extended for another month.
⚠️ Attention: When sending documents by mail, please retain the mailing receipt and tracking number. The postmark date is considered the application submission date, which is important in case of disputes over the calculation of the subscription fee.
Step-by-step instructions: disabling through your personal account and support
Although it's difficult to completely cancel a contract remotely and return equipment, you can initiate the process through digital channels. This will allow you to clarify details, request a call from a specialist, or find out the exact address of the office that accepts equipment in your area. Your MGTS personal account is also where you can track your application status.
To get started, log in Personal account Subscriber. If you don't have an account, register using your personal account number or contract number. The "My Services" or "Rates" section sometimes offers the option to "Cancel Service" or "Change Tariff," but complete contract termination (Rastrzhenie) is rarely a separate button due to the complexity of the process.
Use the feedback form or chat in your personal account to create a formal termination request. In the message body, clearly state: "I request to terminate contract No.... effective [date]. The equipment is leased/owned. I am ready to return the equipment by [date/method]." Note your request number assigned by the system.
What should I do if the operator refuses remote submission?
If the operator insists on your personal presence and you are unable to attend, inquire about the possibility of arranging a power of attorney for a third party. This often allows you to delegate the office visit to a friend or relative, saving you time.
After submitting a request through support, expect a call from the customer retention department. Their job is to offer you more favorable terms or bonuses to encourage you to stay. If you're determined, politely but firmly decline their offers and insist on the deactivation process. Retention Department cannot prevent you from terminating the contract, it only offers alternatives.
If your application has been confirmed, inquire about the processing time. Write down the operator's name and the call time. This information may be useful if the process is delayed or if there are issues with billing. In some cases, the operator may send a courier to pick up the equipment, but this service may require a fee or be available only to certain categories of subscribers.
Return of equipment and final payments
The final step is physically returning the devices and finalizing the financial details. On the appointed day and time (or during office hours, if permitted), you must appear at the collection point. Bring your passport, all copies of the documents you previously submitted, and, of course, the equipment itself.
A company employee will check the integrity of the devices, ensure serial numbers match, and ensure they are complete. If everything is in order, you will be issued an equipment acceptance certificate and a contract termination certificate. Please check the details in the document carefully before signing., especially the date of termination and the absence of claims regarding the equipment.
At this point, the final payment is made. If there was money in the account, it can be returned (usually by submitting a separate request for a refund to the bank account) or used for the last days of use. If a debt has accumulated, it must be repaid on the spot or through the banking app to close the account to zero.
Don't ignore receiving paper copies of documents. The certificate of completion and the equipment return certificate are your primary proof that you no longer use MGTS services and are not obligated to pay. Emails are sometimes lost, but a sealed paper document is legally binding.
Once the equipment is delivered and the documents are signed, the process is complete. However, it's recommended to periodically check your credit history or debtor database for one to two months to ensure the operator hasn't issued any hidden charges or penalties you weren't aware of.
Common problems and solutions
When canceling MGTS services, subscribers may encounter a number of common problems. Understanding their nature will help them find solutions more quickly. Often, difficulties are related to bureaucratic procedures or technical nuances of equipment registration.
- 😟 Problem: The operator claims that the equipment is not listed as leased, although you did not purchase it. Solution: Request a verification of the contract history. If the equipment was provided under a deed, find that document. If it's impossible to prove a lease, the router may have been included in the connection cost as a "gift" or conditionally free, and you don't need to return it.
- 😟 Problem: Refusal to refund money for unused period. Solution: According to the law, you pay for the actual use of the service. If you submitted your application on the 15th and were disconnected on the 30th, you are legally charged for those days. However, if the disconnection occurred less than 30 days after your application, you should request a recalculation.
- 😟 Problem: Lost receipt for last month's payment. Solution: Don't worry, your payment history is always available in your personal account and can be printed. You can also order a statement from the bank where the payment was made.
Another common situation is being pushed to add additional services when trying to disconnect. Managers may claim that you can't return the router for free without renewing the contract for a year. This is not true. You have the full right to terminate the contract at any time, paying only for the actual time of use and returning the rental property.
If you encounter a serious violation of your rights or unjustified refusals, don't hesitate to write a complaint in the feedback and suggestion book (which should be available in every office) or contact Roskomnadzor. Often, simply mentioning your intention to contact the regulator is enough to make employees more attentive to your problem.
What should I do if I lost the original contract?
Don't worry, the lack of a paper copy of the contract is not an obstacle to its termination. The operator stores an electronic copy of your agreement. For identification, all you need is your passport and your personal account number (it can be found in SMS notifications or payment receipts). You can ask an employee to print a copy of the contract or an extract from it right at the office.
Is it possible to disconnect the Internet if there is a debt on the account?
Technically, no. The operator won't terminate your contract until you pay off your outstanding balance. Furthermore, if you have outstanding balance, the operator has the right to suspend services, but the monthly fee (if your plan includes a fee for maintaining your number/space) may continue to accrue. It's best to top up your balance first and then request a refund if you have a positive balance after disconnecting.
How long is a termination notice valid?
A termination notice is generally valid until it is actually executed. However, if you submit a notice but fail to return the equipment within 30 days, the notice may be cancelled, and the contract will remain in effect. Therefore, it is important to adhere to the deadlines specified by the operator when submitting the notice.
Will I get a refund for the router if I bought it?
If you purchased the equipment with your own money (you have a receipt and sales contract), you can return it to the operator for a refund only within 14 days of purchase if the device has not been used (or, in accordance with consumer protection laws, if there is a defect). If the contract is terminated after this time, the purchased equipment remains yours. The operator does not buy back used equipment.
Do I need to write a statement if I just stop paying?
Simply stopping payments is strongly discouraged. The contract will remain in effect, the debt will grow, and penalties will begin to accrue. Eventually, the matter will be referred to debt collectors or to court, which will damage your credit score. Termination of the contract is only possible at the initiative of one of the parties, and formalities must be observed.