Changing a router or updating a home network security key often leaves users with the problem of their printer becoming unresponsive. This is a common occurrence, as HP printer It doesn't have artificial intelligence to guess new connection parameters. You'll need to manually update your network settings to restore the connection between your computer and the printer.
The process for restoring access may vary depending on your device model. A touchscreen significantly simplifies the process, allowing you to enter data directly from the panel, but even models without a display can be reconfigured. The key is to understand which data entry method is available for your specific model. HP LaserJet or HP DeskJet.
In this article, we'll cover all the current methods, from using a mobile app to manipulating the buttons on the case. Changing the password on the router side automatically disconnects the printer, requiring re-authorization. Follow the instructions below to quickly get your appliance back in working order without calling a technician.
Preparing to change network settings
Before you begin setup, make sure you have all the necessary information. You'll need to know the exact name of your wireless network (SSID) and the new password. Without this information, the setup process is impossible, as the printer must obtain valid credentials to connect to the access point.
It's also worth checking the physical location of the devices. For a successful initial setup printer and router The device must be located within a strong signal range. If the device is located far away in another room, temporarily move it closer to the signal source to avoid connection errors during data entry.
Make sure your smartphone or computer you'll be using for control is connected to the same Wi-Fi network you plan to connect the printer to. This is critical for automatic discovery protocols to work.
Method 1: Using the HP Smart app
The most universal and modern method is to use a proprietary application. HP SmartIt's available for Windows, macOS, Android, and iOS operating systems. This method is preferred, as the app automatically detects the device on the network and offers a step-by-step setup wizard.
Launch the app on your smartphone or computer. If the printer was previously added but lost connection, it may show as "Offline" or require a settings update. Click on your printer's image to access the management menu.
In the app interface, find the section responsible for device settings. This is often hidden in the additional settings menu or indicated by a gear icon. Look for "Wi-Fi Settings" or "Wireless Network."
- 📱 Open the app HP Smart and select your printer from the list.
- ⚙️ Go to the "Printer Settings" or "Advanced Settings" section.
- 📡 Select the “Wi-Fi Settings” option and click “Change.”
- 🔑 Enter the new password for your Wi-Fi network in the appropriate field.
After entering the data, the app will transfer it to the device. The printer will attempt to connect to the network. If the password is correct, the wireless indicator will stop flashing and turn solid blue, indicating a successful connection.
Method 2: Setting up via the control panel (with screen)
Models of the series HP LaserJet Pro and many MFP series OfficeJet Equipped with a color touchscreen display, this allows you to manage network settings directly, without the need for third-party devices. This approach is especially convenient if you don't have a smartphone with the app installed.
On the main control panel screen, look for an icon resembling an antenna or radio waves. This is the standard symbol for a wireless network. Click it to open the network connections menu. If the icon isn't on the main screen, look for it via the "Settings" button (the gear icon).
In the menu that opens, select "Wireless." The system will prompt you to launch the setup wizard. Follow the on-screen instructions: select your network from the list of available connections.
⚠️ Important: When entering your password, pay close attention to the capitalization. Touchscreens can sometimes misrecognize touches, so double-check your entered characters before clicking "Done."
After selecting the network, the device will prompt you to enter a security key. Use the virtual keyboard to enter the password. Once confirmed, the printer will attempt to connect.
☑️ Checking the connection via the panel
Method 3: WPS method for quick connection
If your router supports the technology WPS (Wi-Fi Protected Setup), you can change the printer connection without manually entering the password. This method is ideal when the password is complex or difficult to enter using the printer buttons.
Find the WPS button on your router. It may be a physical button or a software button in the router interface. Press and hold it for a few seconds until the WPS indicator on the router starts blinking.
Within two minutes, press the wireless button on the printer. On models without a display, this may be a separate button or a key combination. On models with a display, select "Wi-Fi Direct" or "WPS" in the network menu.
The devices will find each other and exchange encryption keys automatically. The printer will connect to the network using the current password stored in the router.
| Indicator type | State | Meaning |
|---|---|---|
| Blue (permanent) | It's on fire | Successful connection to Wi-Fi |
| Blue (flashing) | Flashing | Searching for a network or connecting process |
| Disabled | It doesn't burn. | The wireless network is turned off |
| Orange | On/Blinking | Connection error or low signal |
What to do if WPS doesn't work?
The WPS function may be disabled in your router's security settings. It also won't work if the router uses MAC address filtering or a hidden SSID. In these cases, manually enter the password.
Resetting the HP Printer Network Settings
If the printer has "remembered" the old settings and is unable to detect the new network or accept the new password, you may need to perform a full reset of the network modules. This will return the device's network card to factory settings, deleting all saved Wi-Fi profiles.
Most screenless models have a standard button combination. Typically, you need to simultaneously press and hold the "Wireless" button (antenna icon) and the "Cancel" button (cross) for 5 seconds.
The power and wireless indicators will begin flashing simultaneously. This indicates that the reset process has begun. Once the indicators stop flashing and the device reboots its network module, it will be ready for reconfiguration as a new device.
For touchscreen models, the path may look different. Go to Settings → Network → Restore network settingsConfirm the action and the printer will reset.
⚠️ Note: Resetting network settings does not affect fax or scan-to-email settings, but only deletes Wi-Fi connection settings and IP addresses.
After the reset, restart the connection procedure through the app. HP Smart or control panel by entering the current password.
Diagnosing connection problems
Even after entering the correct password, the printer may not connect. Often, the problem lies not with the password, but with the frequency range. Most HP printers only support the frequency range 2.4 GHz and do not see 5 GHz networks.
If your router broadcasts the same network for both bands (Smart Connect), try temporarily separating them in the router settings by giving the 2.4 GHz network a separate name. Connect the printer to this network.
Also, check if MAC address filtering is enabled on your router. If this feature is enabled, the printer will be rejected even if the password is entered correctly. You'll need to find the printer's MAC address (by printing a configuration report) and add it to the router's whitelist.
- 📶 Make sure your printer and router are using the 2.4 GHz band.
- 🔒 Check that your router is not blocked by MAC address.
- 🔄 Restart your router and printer after changing the password.
- 📄 Print a wireless report to check the status.
To print a configuration report on most models, press the "Information" button (the "i" icon) or the "Wireless" + "Information" button combination. The report will show the current IP address and connection status.
Frequently Asked Questions (FAQ)
Is it possible to change the Wi-Fi Direct password on a printer?
Yes, the Wi-Fi Direct password (for connecting without a router) can be changed. It's usually listed on the sticker by default, but you can set your own security key through the "Wi-Fi Direct" menu on the printer's screen or through the web interface (by entering the printer's IP address in the browser).
What should I do if my printer has no screen or buttons other than the power button?
If the printer doesn't have network control buttons, setup is only possible via a computer or smartphone. Connect the printer to the PC via a USB cable, run the HP driver installer, and select the "Set up the device wirelessly" option during the installation process.
Does the password reset when the power goes out?
No, Wi-Fi settings are saved in the printer's non-volatile memory. After powering on, the device will automatically attempt to connect to the saved network. A reset only occurs when a factory reset command is executed.
Why doesn't the printer see the 5 GHz network?
Most HP office and home printers are equipped with Wi-Fi modules that only operate in the 802.11 b/g/n (2.4 GHz) standard. They are physically unable to connect to the 5 GHz frequency. Make sure your router broadcasts a 2.4 GHz network.