Setting up a wireless connection on a compact multifunctional device from HP Printing often becomes a critical step in setting up a comfortable workspace in the office or at home. Modern users are accustomed to mobility, and the ability to print documents directly from a smartphone or tablet without unnecessary wires significantly increases productivity. However, despite the technology's claimed simplicity, Wireless Direct, the initial configuration process can sometimes be difficult for beginners.
In this article we will examine in detail all the stages of connecting the model. LaserJet Pro M28 or M31 to your local network. We'll cover both automatic installation via a computer and manual configuration of buttons on the control panel, and also address potential errors that may occur when the device interacts with the router.
Proper network configuration will allow you to not only print documents but also scan files directly to network folders or email. This turns a budget device into a fully-fledged document management center, accessible to everyone on your home or office network. Let's get started preparing the equipment.
Equipment preparation and compatibility testing
Before proceeding with the software, you must ensure the printer is physically ready for operation. Make sure the device is connected to a power source and the cartridge is installed correctly. The power indicator on the control panel should be solid, indicating the system is ready to accept commands.
It is important to understand that the series M28w And M31w (the "w" in the model name indicates the presence of a WiFi module) supports WPA2 and WPA3 security standards. If your router is configured to use older encryption or filters devices by MAC addresses, this may cause problems. In this case, temporarily simplify your router's security settings while pairing.
⚠️ Attention: Make sure your computer or smartphone and printer are within a strong signal range. Concrete or metal walls can significantly weaken the signal, causing driver installation to time out.
It's also worth checking that Airplane Mode isn't enabled on the printer itself, although it's rarely activated on this model. To reset network settings to factory defaults, if the device was previously used on a different network, simultaneously press and hold the buttons Wireless communication And Cancel (cross) for 3 seconds. The wireless network indicator will begin flashing, confirming the reset.
☑️ Pre-installation check
Automatic setup via a Windows computer
The easiest and most reliable way to run HP LaserJet Pro MFP To get started, use the official installation package from the manufacturer's website. Download the full version of the drivers, selecting the exact model of your device. The files are small, but contain all the necessary components for stable operation.
Run the downloaded file and follow the on-screen instructions. The setup program will prompt you to select a connection type. Select "Wireless Connection" or "Wi-Fi." During installation, the program will automatically find the device on the network or offer a temporary connection via USB cable to transfer network settings.
If you're using a USB cable for initial setup, connect it only when prompted by the installer. After transferring the WiFi settings, you can disconnect the cable—it's no longer needed. The system will automatically detect the printer's IP address on the network and complete the driver installation.
| Installation stage | User action | Indication on the printer |
|---|---|---|
| Launching the installer | Selecting a WiFi connection type | The wireless network indicator is blinking |
| Search for a device | Waiting for printer to be discovered | The indicator lights up continuously when successful. |
| Transferring settings | Enter the network password (if required) | Brief flashing of the indicator |
| Conclusion | Print a test page | The WiFi indicator is constantly on |
Manual WiFi setup from the control panel
If using a computer is impossible or inconvenient, you can configure the settings directly using the buttons on the device. This method requires careful attention, as entering the password requires a combination of buttons. Press and hold the button Wireless communication (antenna) for 5 seconds until the indicator starts flashing.
Next, you need to activate WPS mode if your router supports this feature. Press the WPS button on the router, then press and hold the button within 2 minutes. Wireless communication and the button Cancel on the printer simultaneously. The device will automatically exchange encryption keys with the router.
If there is no WPS button on your router, you will have to use the method WPS Push Button or entering a PIN code, which is more difficult to implement on a device without a display. For models M28 And M31 The most effective manual method remains the use of a temporary USB connection or function HP Smart on a smartphone.
⚠️ Attention: When entering a password using key combinations (if your firmware version supports this mode via configuration printing), be careful: letter case is important. A single character error will result in connection failure.
Once the connection is successful, the wireless indicator will stop blinking and turn solid blue. This means the printer has acquired an IP address and is ready to use. You can now proceed to installing the software on users' computers.
What should I do if the WiFi indicator flashes blue and white alternately?
This means the printer is in setup mode or is trying to connect but can't get a response from the router. Check if client isolation is enabled on the router, which prevents devices from seeing each other.
Using the HP Smart app for mobile devices
For smartphone and tablet owners, the application HP Smart is the primary management tool. It's available for iOS and Android. Download the app from the official store, create an HP account (this is a requirement for full functionality), and click "Add Printer."
The app uses Bluetooth to initially detect the printer, so make sure location and Bluetooth are turned on on your phone. HP Smart Automatically transfers WiFi settings from your phone to the printer. This is the fastest way, eliminating the need to manually enter passwords.
Once connected via the app, you can not only print but also scan documents directly to your phone, send faxes (if supported and configured by your model), and monitor toner levels. The mobile app also allows you to update your device's firmware over the air.
Troubleshooting common connection issues
Users often encounter a situation where a printer is visible on the network, but its status is "Offline." In this case, you need to check the Windows print service. Open "Devices and Printers" and find your printer. HP LaserJet, right-click and make sure "Work offline" is unchecked.
Another common issue is a printer's IP address changing after a router reboot. To avoid this, it's recommended to reserve a static IP address for the printer in the router settings. This can be done through the "Settings" section. DHCP Server -> Address Reservation, where you need to enter the printer's MAC address.
If your drivers stop working after a Windows update, use HP's built-in troubleshooter. It automatically diagnoses issues with services, ports, and the print queue, offering solutions.
⚠️ Attention: Router interfaces and driver versions are subject to update. If the steps described don't match your screen, please refer to the router manufacturer's documentation or the official HP support website for up-to-date screenshots.
Frequently Asked Questions (FAQ)
How do I find the IP address of my HP LaserJet M28 printer?
To print a network configuration report and find out the current IP address, press and hold the button Wireless communication and the button Continue (or the button with the leaflet, depending on the panel version) for 5 seconds. The printer will print a page with an address in the "IPv4" section, for example, 192.168.1.55.
Does this model support printing from iPhone (AirPrint)?
Yes, series HP LaserJet Pro MFP M28/M31 Fully supports Apple AirPrint technology. To print, simply connect your iPhone and printer to the same WiFi network. Select a document or photo, tap "Share" -> "Print," and select your printer.
Is it possible to connect a printer to a hidden WiFi network?
Connecting to a hidden network (SSID Hidden) via the printer control panel is impossible because the device doesn't have a screen for entering the network name. In this case, you must use WPS (if the router allows broadcasting the hidden SSID for WPS) or perform initial setup via USB cable from a computer already connected to the hidden network.
What does the flashing orange light mean?
A flashing orange light usually indicates an error. If the Attention light (exclamation point) is flashing, check that the cover is closed, there is paper, and that the cartridge isn't jammed. If the WiFi light is flashing orange, this indicates a problem with the wireless network connection.