TV DNS W253EGQ — a popular model with Smart TV support, but many users encounter a problem: after purchasing or resetting the settings, the wireless network refuses to turn on. The causes can range from a simple Wi-Fi adapter being disabled in the menu to hardware malfunctions. In this article, we'll look into the issue. All working methods for activating Wi-Fi, including hidden settings and workarounds for common errors.
It is important to understand that DNS W253EGQ This TV is in the budget segment, and its interface may differ from flagship Samsung or LG models. There's no voice assistant or automatic network search—everything is configured manually. If you've previously used TVs from other brands, be prepared for the menu to be less intuitive. But don't worry: by following our instructions, you'll have Wi-Fi enabled in 5-10 minutes.
Before you begin, make sure that:
- 📶 The router is turned on and distributing the network (check on your phone or laptop).
- 🔌 The TV is connected to the power supply (some functions are blocked in energy saving mode).
- 🛠️ All buttons on the remote control work (especially
MENU,OKand arrows).
Method 1: Turn on Wi-Fi through the main settings menu
The most reliable method is to activate the adapter through system settings. This works in most cases where Wi-Fi is simply disabled by software.
Instructions:
- Press the button on the remote control
MENU(orSETTINGS, if you have modified firmware). - Go to the section
Net(Network) →Network settings(Network Settings). - Select
Wireless network(Wireless). If this item is inactive, the adapter is disabled. - Click
Turn on Wi-Fi(Turn On Wi-Fi) and confirm your choice. - Wait for the network scan, select yours and enter the password.
If the point Wireless network If there isn't one or it's grayed out, it means the adapter is disabled at the hardware level. Proceed to Method 2.
The remote works without delays|The TV is connected to a power outlet (not through an extension cord)|The router is within a 5-meter radius|The Wi-Fi password is entered correctly
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⚠️ Attention: On some firmware versions DNS W253EGQ After the update, network settings are reset. If the TV was previously connected to Wi-Fi but now doesn't see the network, try resetting the network settings in Settings → System → Network reset.
Method 2: Activating Wi-Fi via the engineering menu (if the adapter is disabled)
If Wi-Fi is not active in the main settings, the adapter may be disabled in service menuThis method requires caution - incorrect actions may reset the TV settings.
How to open the engineering menu:
- Turn off the TV using the button on the remote control.
- Press the following buttons on the remote control in sequence:
MENU → 1 → 1 → 4 → 7(codes may differ for different firmware versions). - While holding the last button, turn on the TV using the power button on the body.
- Release the buttons and the service menu should open.
In the engineering menu:
- 🔧 Go to the section
Wi-Fi ModuleorWireless Settings. - 🔄 Set the parameter
Enable(turn on) forWi-Fi Adapter. - 💾 Save the settings (usually by pressing the button)
EXITorOK). - 🔄 Restart your TV.
What should I do if the engineering menu doesn't open?
If the combination MENU → 1 → 1 → 4 → 7 didn't work, try alternative codes:
MENU → 2 → 5 → 8 → 0SOURCE → 2 → 5 → 8 → 0VOL+ → MENU → VOL- → POWER(hold for 5 seconds)
If all else fails, the manufacturer has blocked access to service settings. In this case, the only option left is a factory reset (see Method 4).
| Problem | Possible cause | Solution |
|---|---|---|
| Wi-Fi is not included in the menu. | The adapter is disabled in engineering settings. | Activate via the service menu (Method 2) |
| The TV doesn't see the network | Weak router signal | Move the router closer or use a repeater |
| The connection is broken | Wi-Fi channel incompatibility | Set the router to channel 1–11 (not Auto) |
| It asks for a password but doesn't connect. | Invalid encryption type | Install in the router WPA2-PSK (not WPA3) |
Method 3: Hardware Wi-Fi activation (buttons on the case)
On the body DNS W253EGQ There's a hidden reset button that can sometimes restore the Wi-Fi module's functionality. This method is useful if the TV isn't responding to the remote control or menu.
Step-by-step instructions:
- Unplug the TV from the power outlet.
- On the back panel, find a small hole with the inscription
RESETorWI-FI(usually next to HDMI ports). - Take a paper clip or toothpick and press the button inside the hole for 10-15 seconds.
- Connect the TV to the network and turn it on.
- Check if the item appears
Wireless networkin the menu.
⚠️ Attention: Button RESET on some models DNS Performs a full reset, erasing all installed apps and settings. If you're not ready for this, try other methods first.
Method 4: Resetting the TV to factory settings (last resort)
If none of the methods helped, there remains full resetThis will return the TV to its out-of-the-box state, but will delete all saved data, including app accounts.
How to reset settings:
- Open the menu and go to
Settings → Support → Reset. - Select
Factory reset(Factory Reset). - Enter your PIN (default)
0000or1234). - Confirm the reset and wait for the reboot.
After reset:
- 🔄 The TV will automatically turn on Wi-Fi and prompt you to connect to the network.
- 📱 Set a password for your router (use the on-screen keyboard or the app) DNS Remote for smartphone).
- 🔧 Update firmware via
Settings → Software Update, if available.
Common mistakes and their solutions
Even after successfully enabling Wi-Fi, users still encounter common issues. Let's look at the most common ones:
1. The TV sees the network, but does not connect.
Reasons:
- 🔐 Incorrect password (check case and characters).
- 🌐 The router uses an incompatible encryption type (for example,
WPA3instead ofWPA2). - 📡 The signal is too weak (the level should be at least 70%).
Solution:
- 🔄 Reboot your router (unplug it for 30 seconds).
- 📶 Set the channel in your router settings
1–11(NotAuto) and width20 MHz. - 🔑 Temporarily disable the password on your router and check if your TV connects to an open network.
2. Wi-Fi connects, but the internet doesn't work.
Possible problems:
- 🌍 Incorrect DNS settings (the TV cannot resolve addresses).
- 🔌 The router does not distribute IP addresses (DHCP is disabled).
- 🛡️ Traffic blocking by the provider (for example, for Smart TV).
How to fix:
- Set a static IP in the TV menu:
192.168.1.100(mask255.255.255.0, gateway192.168.1.1). - Enable DHCP in your router and check that the TV receives an IP automatically.
- Call your provider and check if traffic is being blocked for your devices. DNS.
3. Constant connection breaks
If your TV loses connection every 5-10 minutes, in 90% of cases the problem lies in the energy saving settings of your router or TV. Disable:
- 🔋 Mode
Energy savingin the TV settings (Settings → Energy). - ⚡ Function
Wi-Fi MulticastorGreen Modeon the router. - 🔄 Automatic channel reconnection (set a fixed channel).
Additional tips for stable Wi-Fi operation
To avoid problems in the future, follow these guidelines:
- 📶 Place the router 1–1.5 meters from the floor and no further than 10 meters from the TV.
- 🔌 Use an Ethernet cable for critical tasks (such as viewing 4K content).
- 🔄 Update your TV firmware every 3-6 months
Settings → Software Update. - 🛡️ Disable the function on your router
Fast connection(Fast Roaming) if the TV frequently loses network connection.
If you use DNS W253EGQ in an office or a large home, consider purchasing Mesh systems or Wi-Fi repeaterBudget TVs often perform poorly on networks with more than 10 devices connected simultaneously.
FAQ: Answers to frequently asked questions
My DNS W253EGQ doesn't see the 5 GHz network. Is this normal?
Yes, DNS W253EGQ only supports range 2.4 GHzThis is a hardware limitation—the TV's Wi-Fi module isn't designed to work with 5 GHz. To connect:
- Enable distribution on your router.
2.4 GHz(if it is disabled). - Set for
2.4 GHza separate network name (SSID) other than 5 GHz. - Select a channel
1,6or11to minimize interference.
My Wi-Fi has disappeared after a firmware update. What should I do?
Updates sometimes reset network settings. Try this:
- 🔄 Revert to the previous firmware version (if there is a backup).
- 🛠️ Perform a network reset:
Settings → Network → Reset network settings. - 📡 Connect to the router via cable and update the firmware again (the first update may have failed).
If nothing helps, contact support DNS indicating the firmware version (you can find it out in Settings → About TV).
Is it possible to connect a Wi-Fi adapter via USB?
No, DNS W253EGQ Doesn't support external Wi-Fi adapters. The TV's USB ports are only for media playback (flash drives, keyboards, and mice). For a stable internet connection, use:
- 🔌 Cable connection (LAN).
- 📶 Powerline adapters (transmitting internet via electrical wiring).
The TV connects to Wi-Fi, but the apps don't work. What's wrong?
The problem may be:
- 🌍 Traffic blocking by the provider (for example, for IPTV).
- 📅 Incorrect date/time on TV (apps require synchronization).
- 🔒 Parental control restrictions on the router.
Solution:
- Set the time to automatic
Settings → Date and Time. - Disable MAC address filtering on your router.
- Check if the mode is enabled
Guest network- some applications block traffic in it.
How do I know if my TV's Wi-Fi adapter is working?
You can check the module's functionality as follows:
- Open
Settings → Network → Network Status. - Check the status
Wi-Fi: if it is writtenDisabledorInactive— the adapter does not work. - Connect to your TV via
HDMIfrom a laptop and check if the network is detected (if there is a functionScreen Mirroring).
If the adapter is inactive but not physically damaged, only a firmware update or repair at a service center will help.